Lumierehairs Reviews 

157
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the wonderful quality, noting that the hair bundles feel exceptionally soft, look completely natural, and hold up nicely after multiple styling sessions. Buyers also highlight the swift shipping times and consistently helpful customer support when asking questions about their recent purchases. Some reviewers were not happy with unexpected shedding, thin ends, and receiving hair that felt synthetic or lacked the expected length and proper color accuracy. Furthermore, a few people experienced frustrating return processes and unhelpful responses from support when attempting to resolve these persistent order issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as some reviewers praise the soft... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the soft and full texture along... See more

Order

Reviewers mention mixed experiences regarding order processing, with some customers expressing high... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers express mixed feelings regarding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5

Rated 4 out of 5 stars

I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returne... See more

Rated 5 out of 5 stars

The hair was very nice and managed bundles were very full and stitched wells secure also easy to take care with little effort . Would like to fine a ginger color not ginger orange more rusted ginger i... See more

Rated 5 out of 5 stars

The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience... See more


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store
  4. Wig Shop

Written by the company

LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.


Contact info

3.6

Average

TrustScore 3.5 out of 5

157 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(157)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a terrible experience my order…

I had a terrible experience my order was not what I expected hair was shorter and when I wanted to return I was told it was inconvenient I paid 96.00 for the unit but was offered back only 18.00 back I will never use this site again and be sure to let others know it’s a fraudulent company don’t use it!!!!! Its a scam

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered some hair almost a month ago &…

Ordered some hair almost a month ago & still did not receive my package , i have no update about it , i emailed them 3 times to ask for a full refund & they responded the 4th email letting me know my order was in the “ shipping “ process so they couldnt refund me back .. mind you i was unaware of that because the tracking number wasnt being updated . i WILL NOT SHOP HERE AGAIN

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

No issues with shipping

No issues with shipping. Normal Holiday traffic for the timeframe in which I order my bundles. They arrived PERFECT, No smell of chemicals, So soft, no shedding. Thank you Lumier Hair!

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a wig via the picture on the…

BUYER BEWARE!!!
I ordered a wig May 2023 via the picture on the site totaling $112.25, it didn't look anything like the picture so I requested a return. I returned the wig. Paid almost $30 to return it, emailed a picture of tracking receipt from the post office customs. I reached out to them after hearing nothing for a while. They said they can't refund my full amount then offered me half because they hadn't received the wig but had verification it was returned to the address they gave me. It's been over a year and I've emailed them and was ignored. I'm out of almost $150 and I don't have anything to show for it! This is bad business. Your company should be ashamed doing consumers like this.

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

Worst hair company

Whatever you do! Please please do not order hair from this company. Scam and the hair is not real human hair. I have so many pictures and videos. If you want tangle,matted bad smell and shedding this is the hair for you. You could get better hair then this on Amazon vendors

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

Hair was not totally human hair melted…

Hair was not totally human hair melted when I tried to flat iron it. The hair hair was shedding. One of the tracks came apart and was hanging off the wi. One of the combs was also hanging off the wig. I will never order from this company again.

November 3, 2024
Unprompted review

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