Great communication! I always knew what was going on with my order and shipping. They have a lot of support representatives who personally reach out to make sure everything is clear. I really apprecia... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Picking the right company for GLP 1 ‘s is hard. My experience with LumiMeds has been very positive. Questions are answered via chat or a phone call. NIkki from admin will always get back to me the sam... See more
Company replied
I just started my GLP-1 journey and after some extensive research, I decided on this company. I am so glad that I did. Every agent I have had contact with has been extremely supportive and helpful. I... See more
I started with Lumimeds in October and they have made everything so easy.Quetions answered quickly and different people have have other issues. No matter what they are capable of handling each situati... See more
Company replied
Company details
Written by the company
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
Contact info
United States
- 4159680890
- help@lumimeds.com
- lumimeds.com
4.6
Excellent
645 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is very responsive and…
This company is very responsive and their customer service team has been great! Nikki helped me with an error I was receiving while reordering my prescription and took care of everything on her end so I didn’t need to do anything. Very pleased with the product and the company!
February 23, 2026
Reply from LumiMeds
So glad Nikki was able to jump in and fix that reorder issue for you without any extra hassle on your end. That’s exactly what we’re here for!
Thanks so much for the kind words and for trusting Lumimeds 💙
Very Helpful and Attentive
I was originally hesitant to start my journey with Lumimeds . I am happy to say that my hesitancy was for nothing . They’re attentive and helpful through the whole process . And they genuinely want what is best for your health.
February 23, 2026
Reply from LumiMeds
Starting can feel intimidating, so we totally understand the hesitation. We’re so glad you gave us a chance and felt supported every step of the way.
We truly do want the best for your health. Thanks for trusting Lumimeds 💙
Reply from LumiMeds
So glad we could respond quickly and get everything resolved for you 😊
That’s always our goal. We’re here anytime you need us 💙
Reply from LumiMeds
Love to hear that! Quick answers are what we aim for. We’re always here if you need anything 💙
I was a repeat customer
I was a repeat customer and pretty happy with my results. My second order was for three months worth of medication. It was shipped on 2/16 to be delivered on 2/18. I did not receive my package until 2/21. I called LumiMeds about the late delivery and was told my medication was fine to use. I was told the medication can be at room temperature for 21 days. I explained that I have already lost 3 days so the medication will only be good for another 18 days although it is a month's worth. Furthermore, I only received one month of meds. Paul told me he would refund me all but $100.00 of my order which would give me a refund of $549. Reluctantly, I agreed. Later this morning I received a voicemail from Paul stating his team said he cannot give me a refund. The order had already been processed. No consideration for the meds that had not been kept cold, no consideration for the two months of medication that I never received.
I have disputed the charge with Amex.
February 21, 2026
Unprompted review
Reply from LumiMeds
Hi Victoria, we’re sorry for the frustration this has caused. We do see that your first month’s medication was delivered and received, which is why a full refund wouldn’t apply under our policy. That said, we truly want to help and are happy to review your options again with you. Please reach out to us directly so we can work toward a resolution 💙
Customer service is everything
Paul was very patient and kind working my through the computer stuff. Excellent customer service I was ready to give up. Thanks
February 21, 2026
Reply from LumiMeds
So glad Paul was able to walk you through it and not let you give up. We’ll make sure he sees this. Thanks so much for the kind words 💙
Nikki was very helpful in assisting…
Nikki was very helpful in assisting that I had everything needed to submit to the provider.
February 20, 2026
Reply from LumiMeds
Glad she made sure you had everything ready to go for your provider. We’re always here if you need anything 💙
My request for refill on my treatise…
My request for refill on my treatise was answered very quickly
Y'all are great!!!
February 20, 2026
Reply from LumiMeds
Thanks for the kind words. We’re so glad your refill request was handled quickly! We think you’re pretty great too 💙
Question answered and tumely
February 20, 2026
Reply from LumiMeds
So glad we could get your question answered in a timely way. We’re always here when you need us 💙
Excellent customer service.
Anytime I had a question, I simply sent a text and received a quick response, even when it was midnight for me. Their team was available 24/7, consistently ready to assist and resolve any issues. They helped me work through my concerns efficiently, and my medication order has now been finalized. Highly recommend their support and professionalism.
February 20, 2026
Reply from LumiMeds
This means so much, thank you 😊 We work hard to be there whenever you need us, so hearing that our support made a difference is amazing. So glad we could help get everything sorted and your order finalized.
Very competent customer service…
Very competent customer service representative! He solved my problem and understood my dilemma. I am very impressed!!
February 20, 2026
Reply from LumiMeds
Thanks so much for the kind words, we truly appreciate it 💙
Tim was very helpful and answered all…
Tim was very helpful and answered all my questions!
February 20, 2026
Reply from LumiMeds
So glad to hear that 😊 We’re happy he was able to answer all your questions. We’re always here if you need anything 💙
I had excellent experience with April…
I had excellent experience with April from lumimeds care team. She was very patient with me, explained every step how to measure dosages, how to use a portal in case i need to contact a provider, also answered all my others questions! Very satisfied! Thank you!
February 19, 2026
Unprompted review
Reply from LumiMeds
So happy to hear this 😊 April will love the shoutout!
We’re glad she was able to walk you through everything and make you feel comfortable with the process. Thanks so much for the kind words and for being part of Lumimeds 💙
Responses were great!
February 19, 2026
Reply from LumiMeds
Love to hear that 😊 So glad you had a great experience with our responses. We’re always here to help! 💙
Great experience with LumiMed Customer Service
Confused about dosage and plan to get. The rep called us back right away, very knowledgeable and professional, and got us straightened out in no time!
February 19, 2026
Reply from LumiMeds
Happy to hear our team got back to you quickly and made the process easy. We’re always here if you need anything! 💙
So far so good.
February 19, 2026
Reply from LumiMeds
Love to hear that 😊 So far so good is what we like!
We’re here for you every step of the way 💙
Reply from LumiMeds
Thanks so much for the kind words 😊 We’re really glad you had a great experience with our team. Always here if you need anything!
Tim was very helpful and answered my…
Tim was very helpful and answered my questions regarding my upcoming renewal. I appreciated that.
February 18, 2026
Reply from LumiMeds
So happy Tim could help with your renewal questions 😊 We’ll pass this along to him. Thanks so much for sharing!
Reply from LumiMeds
So glad to hear that! We’ll make sure Tim sees this, he’ll really appreciate it. Thanks so much for the kind words 😊
Reply from LumiMeds
Thank you so much! We’re really glad we could help. We truly appreciate you taking the time to share this 💙
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