LUMINARY Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often exceeding expectations, and many express intentions to purchase again. The service is frequently highlighted as excellent, with consumers appreciating the friendly, efficient, and accommodating staff who go above and beyond to assist. Reviewers also commend the prompt and reliable delivery service, noting good communication and timely arrivals, even for customized items or last-minute requests. However, some customers were not happy with the product descriptions, finding them misleading regarding materials. A few people also mentioned slight delays in delivery compared to initial estimates.

What people talk about most

Product

Consumers find product quality to be positive. Many reviewers praise the outstanding quality of items, with... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the outstanding quality of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Humble greetings and thank you Luminary! Your product is immaculate and I am definitely purchasing more items🤞😁. Thank you for the great service and the ample communication via WhatsApp, which mad... See more

Rated 5 out of 5 stars

Great experience dealing with the Luminary team. Had a small factory fault on my chain which was a few months old. I contacted the team to inform them of what happened. The item was replaced with... See more

Company replied

Rated 5 out of 5 stars

I give these guys 200% just on the personal customer service alone, making sure you are happy by all means! I think their products speak for themselves, I have two so far and window shopping every wee... See more

Rated 5 out of 5 stars

My favourite retailer! The communication is always easy and simple. The process of ordering impeccable. I always feel like I can reach out to them for any of my jewellery demands. Do yours... See more

Rated 1 out of 5 stars

Ordered dentures. The tracker says delivered June 21. Never delivered. Scammers

Company replied

Rated 5 out of 5 stars

Luminary Jewellery went above and beyond to ensure my order reached me on short notice. They were incredibly accommodating, kind, and always willing to assist where needed. Not only is their service e... See more

Company replied

Rated 5 out of 5 stars

I got a discount on my first purchase, trustworthy company, getting updates on everything, free delivery to where you want your product and it's a quality product. Definitely buying again. 10/10

Rated 5 out of 5 stars

I love how fast the delivery was and don’t even get me started on the quality of the items 🔥 I know I will be ordering from them more often. I got my order literally two days after I placed my o... See more

Rated 5 out of 5 stars

I got my package, and it exceeded my expectations. Although it took a while because it was customized, it was worth the wait. I was kept in the loop at all times, and the service is always top-notch.... See more

Company replied

Rated 5 out of 5 stars

Lovely products and great customer service! They were so helpful and friendly, and the products arrived exactly as described. Will definitely be buying from them again!

Company replied

Rated 5 out of 5 stars

Great experience! Organised a birthday present last minute and they went out of their way to get it to me in time for the birthday. Will definitely recommend!

Company replied

Rated 5 out of 5 stars

Superb support, you will never go wrong. They are honest and reliable they kept giving me detailed updates of my piece

Company replied

Rated 5 out of 5 stars

They are very professional and also the respond quickly and efficiently. They also ensure that the client is happy with the product recieved

Company replied

Rated 5 out of 5 stars

I bought this bracelet as a gift for my friend and let me tell you, Luminary you have outdone yourself this bracelet is beautiful and I think I will buy myself one.

Rated 5 out of 5 stars

This was a birthday gift and they sent my package via Uber to ensure it is received on time and it was a public holiday

Company replied

Rated 5 out of 5 stars

Customer service is great ,the Drip is proper👌thanks Jake🫡.Looking forward to getting more Drip from you guys

Company replied

Rated 5 out of 5 stars

The necklace is stunning. Luminary pays attention to details and craftmanship. The packaging exudes luxury. The service was exceptional: adhered to my order notes and delivery was fast and effective.... See more

Rated 5 out of 5 stars

Always happy to make an order because the products are dope and the customer service is nothing to ignore either

Company replied

Rated 5 out of 5 stars

Had a great experience with Luminary who helped me finalize my order and stayed in touch all the way to delivery

Company replied

Rated 5 out of 5 stars

The quality of the final product is outstanding. Nice packaging as well.

Company replied

Rated 5 out of 5 stars

Good quality product. Looks premium and good communication from the business.

Company replied

Rated 5 out of 5 stars

The product was delivered promptly and reliably, exactly as advertised. The communication was also very effective.

Rated 5 out of 5 stars

Good communication from the business and the quality of the product looks fantastic!

Company replied

Rated 5 out of 5 stars

They are quick and efficient, they interact with they clients individually, great follow-up and great custome relationships

Company replied

Rated 5 out of 5 stars

Shopping at Luminary is always a great experience, their communication is excellent and they always under promise and over deliver!

Company replied

Rated 5 out of 5 stars

I had such a great experience with Luminary. I purchased a ring from them and they were incredibly helpful with sizing, making sure everything was accurate. Their communication throughout the process... See more

Rated 5 out of 5 stars

From start to end the process as been amazing, thank you for giving the best customer service ❤️ definitely buying again

Rated 5 out of 5 stars

The customer service was perfect, great communication from Luminary

Company replied

Rated 3 out of 5 stars

Descriptions are quite misleading as only says “silver” and you would have to click on the actual description to see that it’s steel. Not happy as wanted silver as a gift for someone.

Company replied

Rated 4 out of 5 stars

Item is of good quality to refer someone to buy at your store. keep up good quality and reliable online shopping.

Company replied


Company details

  1. Jeweler

Written by the company

South African Luxury Hip Hop Jewellery


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My favourite retailer!

My favourite retailer!

The communication is always easy and simple.

The process of ordering impeccable.

I always feel like I can reach out to them for any of my jewellery demands.

Do yourself a favour and get some quality chains and bracelets from Luminary.

December 29, 2025
Rated 5 out of 5 stars

200% Certified Happiness

I give these guys 200% just on the personal customer service alone, making sure you are happy by all means! I think their products speak for themselves, I have two so far and window shopping every week for my next.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Luxurious experience

The necklace is stunning. Luminary pays attention to details and craftmanship. The packaging exudes luxury. The service was exceptional: adhered to my order notes and delivery was fast and effective. I will definitely order again.

October 27, 2025
Rated 5 out of 5 stars

Jakes called me and made my decision…

Jakes called me and made my decision for my husbands chain really easily. He gave me tips and great advice, and I am not disappointed :)

October 13, 2025
LUMINARY logo

Reply from LUMINARY

Your feedback is highly appreciated Kelly, thank you very much for ordering with us too! To many more.

Rated 5 out of 5 stars

Diamond Experience

Great Product
Good communication
Quick delivery

October 9, 2025
LUMINARY logo

Reply from LUMINARY

We strive to deliver and offer the best service from the start to finish, thank you for your review Carlin!

Rated 4 out of 5 stars

My experience was great and the best…

My experience was great and the best moment is when they loved my post and reposted it on their page. I felt like a boss

October 2, 2025
LUMINARY logo

Reply from LUMINARY

That’s awesome to hear, we love that moment too! You absolutely killed that post — definitely deserved the repost. Thanks for being part of the Luminary family!

Rated 5 out of 5 stars

Customer service is great ,the Drip is…

Customer service is great ,the Drip is proper👌thanks Jake🫡.Looking forward to getting more Drip from you guys

October 2, 2025
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Reply from LUMINARY

Your satisfaction is ours Mr Trevor! We are so glad we could have assisted you and that you love your new pieces.

Rated 5 out of 5 stars

Luminary Jewellery Goes Above and Beyond

Luminary Jewellery went above and beyond to ensure my order reached me on short notice. They were incredibly accommodating, kind, and always willing to assist where needed. Not only is their service excellent, but their products are also of outstanding quality. I’m super impressed with Luminary Jewellery and highly recommend them! Thank you for such a great and positive experience!

September 18, 2025
Unprompted review
LUMINARY logo

Reply from LUMINARY

Thank you so much for your kind words and for taking the time to share your experience! We’re so glad we could make it happen for you on short notice. At Luminary, we always strive to deliver both exceptional service and quality pieces — so hearing this means the world to us. We truly appreciate your support and hope to have you shining with us again soon.

Rated 5 out of 5 stars

Good quality product

Good quality product. Looks premium and good communication from the business.

September 24, 2025
Unprompted review
LUMINARY logo

Reply from LUMINARY

We always ensure you are updated on every step of your ordering journey. Thank you for the review!

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