LUMINARY Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often exceeding expectations, and many express intentions to purchase again. The service is frequently highlighted as excellent, with consumers appreciating the friendly, efficient, and accommodating staff who go above and beyond to assist. Reviewers also commend the prompt and reliable delivery service, noting good communication and timely arrivals, even for customized items or last-minute requests. However, some customers were not happy with the product descriptions, finding them misleading regarding materials. A few people also mentioned slight delays in delivery compared to initial estimates.

What people talk about most

Product

Consumers find product quality to be positive. Many reviewers praise the outstanding quality of items, with... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the outstanding quality of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Humble greetings and thank you Luminary! Your product is immaculate and I am definitely purchasing more items🤞😁. Thank you for the great service and the ample communication via WhatsApp, which mad... See more

Rated 5 out of 5 stars

Great experience dealing with the Luminary team. Had a small factory fault on my chain which was a few months old. I contacted the team to inform them of what happened. The item was replaced with... See more

Company replied

Rated 5 out of 5 stars

I give these guys 200% just on the personal customer service alone, making sure you are happy by all means! I think their products speak for themselves, I have two so far and window shopping every wee... See more

Rated 5 out of 5 stars

My favourite retailer! The communication is always easy and simple. The process of ordering impeccable. I always feel like I can reach out to them for any of my jewellery demands. Do yours... See more

Rated 1 out of 5 stars

Ordered dentures. The tracker says delivered June 21. Never delivered. Scammers

Company replied

Rated 5 out of 5 stars

Luminary Jewellery went above and beyond to ensure my order reached me on short notice. They were incredibly accommodating, kind, and always willing to assist where needed. Not only is their service e... See more

Company replied

Rated 5 out of 5 stars

I got a discount on my first purchase, trustworthy company, getting updates on everything, free delivery to where you want your product and it's a quality product. Definitely buying again. 10/10

Rated 5 out of 5 stars

I love how fast the delivery was and don’t even get me started on the quality of the items 🔥 I know I will be ordering from them more often. I got my order literally two days after I placed my o... See more

Rated 5 out of 5 stars

I got my package, and it exceeded my expectations. Although it took a while because it was customized, it was worth the wait. I was kept in the loop at all times, and the service is always top-notch.... See more

Company replied

Rated 5 out of 5 stars

Lovely products and great customer service! They were so helpful and friendly, and the products arrived exactly as described. Will definitely be buying from them again!

Company replied

Rated 5 out of 5 stars

Great experience! Organised a birthday present last minute and they went out of their way to get it to me in time for the birthday. Will definitely recommend!

Company replied

Rated 5 out of 5 stars

Superb support, you will never go wrong. They are honest and reliable they kept giving me detailed updates of my piece

Company replied

Rated 5 out of 5 stars

They are very professional and also the respond quickly and efficiently. They also ensure that the client is happy with the product recieved

Company replied

Rated 5 out of 5 stars

I bought this bracelet as a gift for my friend and let me tell you, Luminary you have outdone yourself this bracelet is beautiful and I think I will buy myself one.

Rated 5 out of 5 stars

This was a birthday gift and they sent my package via Uber to ensure it is received on time and it was a public holiday

Company replied

Rated 5 out of 5 stars

Customer service is great ,the Drip is proper👌thanks Jake🫡.Looking forward to getting more Drip from you guys

Company replied

Rated 5 out of 5 stars

The necklace is stunning. Luminary pays attention to details and craftmanship. The packaging exudes luxury. The service was exceptional: adhered to my order notes and delivery was fast and effective.... See more

Rated 5 out of 5 stars

Always happy to make an order because the products are dope and the customer service is nothing to ignore either

Company replied

Rated 5 out of 5 stars

Had a great experience with Luminary who helped me finalize my order and stayed in touch all the way to delivery

Company replied

Rated 5 out of 5 stars

The quality of the final product is outstanding. Nice packaging as well.

Company replied

Rated 5 out of 5 stars

Good quality product. Looks premium and good communication from the business.

Company replied

Rated 5 out of 5 stars

The product was delivered promptly and reliably, exactly as advertised. The communication was also very effective.

Rated 5 out of 5 stars

Good communication from the business and the quality of the product looks fantastic!

Company replied

Rated 5 out of 5 stars

They are quick and efficient, they interact with they clients individually, great follow-up and great custome relationships

Company replied

Rated 5 out of 5 stars

Shopping at Luminary is always a great experience, their communication is excellent and they always under promise and over deliver!

Company replied

Rated 5 out of 5 stars

I had such a great experience with Luminary. I purchased a ring from them and they were incredibly helpful with sizing, making sure everything was accurate. Their communication throughout the process... See more

Rated 5 out of 5 stars

From start to end the process as been amazing, thank you for giving the best customer service ❤️ definitely buying again

Rated 5 out of 5 stars

The customer service was perfect, great communication from Luminary

Company replied

Rated 3 out of 5 stars

Descriptions are quite misleading as only says “silver” and you would have to click on the actual description to see that it’s steel. Not happy as wanted silver as a gift for someone.

Company replied

Rated 4 out of 5 stars

Item is of good quality to refer someone to buy at your store. keep up good quality and reliable online shopping.

Company replied


Company details

  1. Jeweler

Written by the company

South African Luxury Hip Hop Jewellery


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Communication

Communication, Delivery and the quality

August 29, 2025
LUMINARY logo

Reply from LUMINARY

5 star review! Thank you Zanele. To many more!

Rated 5 out of 5 stars

Excellent communication.

Excellent communication.

August 27, 2025
LUMINARY logo

Reply from LUMINARY

Thank you! We ensure our customers are always up to date from the start to the end.

Rated 5 out of 5 stars

Never fail to disappoint

Once again never fail to disappoint us. Detailed , Perfection & Quality.

August 20, 2025
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Reply from LUMINARY

Thank you so much for the continued support — it really means a lot! We put a huge focus on maintaining top quality and making sure every experience with us is a great one. So glad to hear it shows.

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery and good service! Happy with my gift. Thank you.

August 5, 2025
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Reply from LUMINARY

Thank you for your excellent review. We highly appreciate it.

Rated 3 out of 5 stars

Delivery

I was told delivery would be on Monday but it came Tuesday

August 11, 2025
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Reply from LUMINARY

Thank you for your feedback! We completely understand the frustration when a delivery arrives later than expected. In this case, your order arrived just one day after the estimated delivery date — unfortunately, couriers sometimes require an extra day for delivery, as noted on our website. We really appreciate your patience and understanding, and we’re glad your order reached you safely.

Rated 5 out of 5 stars

Great experience

Great experience! Organised a birthday present last minute and they went out of their way to get it to me in time for the birthday. Will definitely recommend!

July 6, 2025
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Reply from LUMINARY

Thank you so much! We’re so glad we could make it in time for the birthday — we truly appreciate the support and recommendation

Rated 1 out of 5 stars

Scammers

Ordered dentures. The tracker says delivered June 21. Never delivered. Scammers

June 21, 2025
Unprompted review
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Reply from LUMINARY

Hi Liz, you have mistaken us for another company. We don't sell dentures. We sell jewellery. You have never ordered from us before and you are not on our customer list. Please remove your review as you have mistaken us for another company.

Rated 5 out of 5 stars

Good care, communication and competence

Always happy to make an order because the products are dope and the customer service is nothing to ignore either

June 17, 2025
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Reply from LUMINARY

Your satisfaction is ours! We can't thank you enough Mr Kuts! To many more.

Rated 5 out of 5 stars

Exceptional experience with Luminary, would highly recommend!

Lovely products and great customer service! They were so helpful and friendly, and the products arrived exactly as described. Will definitely be buying from them again!

June 9, 2025
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Reply from LUMINARY

Thank you so much for your wonderful feedback! We’re so happy to hear you had such a great experience and love your pieces. Our team truly appreciates your support and can’t wait to have you shop with us again soon.

Rated 5 out of 5 stars

Custom Pendant review

The quality of the final product is outstanding. Nice packaging as well.

May 28, 2025
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Reply from LUMINARY

Thank you so much for your kind words! We’re so glad you love the quality and packaging — every detail matters to us. We appreciate your support and hope you enjoy your piece.

Rated 2 out of 5 stars

Misleading information and nowhere to…

Misleading information and nowhere to log an exchange!

May 7, 2025
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Reply from LUMINARY

Hi Charlene,

As per our response on your previous review, there is a clear product description tab, which displays the material that the respective item is made from.

We do indeed offer exchanges as per our exchanges policy, which is indeed on our website (within a 14 day exchange period)

Exchanges can be logged directly to our email or WhatsApp line. Link to information on our exchange policy: https://www.luminaryjewellery.com/pages/returnsandexchanges

Rated 5 out of 5 stars

Had a great experience with Luminary…

Had a great experience with Luminary who helped me finalize my order and stayed in touch all the way to delivery

April 30, 2025
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Reply from LUMINARY

That's the way we do it. Ensuring a smooth and quick process from the start, to the end. Thanks Vincent!

Rated 5 out of 5 stars

Jesus Piece

The customer service was perfect, great communication from Luminary

April 29, 2025
LUMINARY logo

Reply from LUMINARY

Your feedback is highly appreciated fam! We hope to see you soon again.

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