Lumi Therapy Reviews 4,909

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often describing them as high-quality and effective for recovery and wellbeing. The customer service is frequently praised for being amazing, excellent, and going above and beyond, with many people highlighting quick responses and helpful representatives. Reviewers appreciate the efficiency in resolving issues, often receiving replacements promptly and without hassle, demonstrating a strong commitment to customer satisfaction. However, some people were dissatisfied with product quality, reporting issues such as leaks, rips, and items not working after a short period. A few other people also felt that customer service was poor, mentioning a lack of response to emails, non-functional phone numbers, and slow response times from the chat function. Some customers also noted that products arrived with missing parts or were defective, leading to frustration and an inability to use them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant dissatisfaction... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Response time

Users describe negative interactions with response times, with many reporting no replies from chat functions... See more

Customer communications

Clients share negative opinions on contact, with many reporting that phone numbers do not work or ring out to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Instant relief

Instant relief! Can’t believe I didn’t get one of these sooner. Absolutely addicted to getting in this after I finish a long day of work.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Got a great offer on the sauna pro max…

Got a great offer on the sauna pro max steam tent and I absolutely love it. Use for 20 mins per day to help me unwind and it honestly makes me feel great after.
Heats up in around 5 minutes and then you are good to go.

Easy to set up and hassle free, I have in the corner of my living room.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very straightforward purchase process

Very straightforward purchase process. I have used the Pod Pro & mini ultra for over one year and its still going strong!

I had an issue with the plastic drain plug being broke upon arrival, and it was shipped by Lumi within 48hrs.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

I've been incorporating cold water therapy

I've been incorporating cold water therapy and sauna therapy into my wellness routine, and the results have been truly transformative. Both practices have significantly enhanced my mental clarity, physical resilience, and overall well-being.

I have been immersing myself in cold water using the lumi pod pro this has boosted my energy levels and improved my circulation. It also helps reduce inflammation and muscle soreness after workouts. Most notably, it has contributed to a marked reduction in anxiety. The shock of the cold forces me to stay present, calms my racing mind, and fosters a sense of mental clarity and resilience.

Additionally using the lumi max sauna regularly has been a wonderful way to relax and unwind. The heat promotes sweating, which detoxifies the body and relieves muscular tension. Beyond the physical benefits, sauna sessions have elevated my mood and mental clarity. The relaxing environment and elevated heart rate induce a meditative state that helps manage stress and anxiety effectively.

Together, these therapies have created a balanced routine that supports both my physical health and mental well-being. The combination of cold and heat exposure has helped me manage anxiety, boost my mood, and feel more energized throughout the day. I highly recommend exploring these practices if you're looking for natural and holistic ways to improve your mental and physical health lumi therapy has everything covered.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Just love the innovation from the…

Just love the innovation from the company, seems you guys are always coming out with something else I didn’t think of and it’s always amazing standards. As well as this ice bathing changed my life and can’t thank you guys enough for that. Would love the sauna to complete the set!!! Make it happen

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great informative company

Great informative company, who want to look after people physically! Great offers and experience to aid my recovery as someone who enjoys training.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Ultimate self care ritual - A game changer!

As I approached 30, I made a promise to myself to start prioritising my well-being mentally, physically, and emotionally. Something which let’s face it, doesn’t happen in your 20s. Discovering Lumi Therapy has been one of the most empowering decisions on that journey.

Their cold water therapy is incredible. I have felt the physical benefits (which there are many) but I suffer with circulation issues and have been diagnosed with Raynauds, since the Lumi therapy, i have since noticed improved circulation. Along with the physical wellbeing I have noticed a change in my mental clarity and emotional reset it gives me every time I step into the cold. If you’re looking to step up your wellness routine and take it to the next level then definitely give Lumi a go!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I just wanted to take a moment to share…

I just wanted to take a moment to share my wonderful experience with Lumi, especially as it was my very first icebath. Once I received it, I set myself the challenge of taking an icebath every morning for 30 days, no excuses! I must say, it has been an incredible journey so far, and I am thoroughly enjoying the benefits.

I also wanted to highlight how impressed I am with your company's communication. The emails and updates I receive are always so professional and well-crafted. It feels personal, and I find myself eagerly reading every single one of them. Your attention to detail and commitment to keeping customers informed truly sets Lumi apart.

Thank you for providing such an excellent product and exceptional service. I'm looking forward to continuing this journey with Lumi!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Showing Up As A Single Dad

Using the Lumi Recovery Pod has completely changed how I start my mornings. Just 3–5 minutes in the ice sets my mind straight, sharpens my focus, and grounds me for the day ahead. As a single dad living alone with my 3 children, staying mentally present isn’t optional, it’s essential. This routine keeps me calm, clear, and committed to my goals.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone will call you crazy

Everyone will call you crazy! I use my LUMI podmax at least three to four times a week and I love it, the product itself is comfortable to sit in easy to maintain and I've even just bought the mat to go underneath. If your thinking about ice bathing, do it - not only for the never ending list of physical benefits but my favourite part is getting over the mental barrier, it never gets easier, you just get more resilient. Thank you LUMI xx

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Lumi

I love my Lumi! Not only has it been so beneficial for my mental and physical health, but it’s also become a social occasion. Once a week, some friends come over and we ice bath together, and it’s become the highlight of my week. It’s been an absolute game changer - thank you Lumi!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I got a lumi ice bath for my birthday 2…

I got a lumi ice bath for my birthday 2 weeks ago and the benefits since have been great much improved sleep and so much more focus and overall just better feeling for the day after doing 5 minutes in the morning before work. Would highly recommend lumi for easy setup equipment and at a great price!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Lumi light is shining bright


The hazy rays of heat
The tingling of ice
The stress of the day eases away
And feels so very nice

I just love the sheer indulgence
And so does my dear wife
And the sexy sweaty ritual
Really spices up our life!

So thank you from us warmly
For the hot and cold delight
We love your baths and saunas
The Lumi light is shining bright

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great design

Been using the Lumi pro recovery pod since December 2023 and it’s been great. Well designed and works well with the connection for the chiller and pump.

June 11, 2025
Unprompted review

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