Lumi Therapy Reviews 4,909

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often describing them as high-quality and effective for recovery and wellbeing. The customer service is frequently praised for being amazing, excellent, and going above and beyond, with many people highlighting quick responses and helpful representatives. Reviewers appreciate the efficiency in resolving issues, often receiving replacements promptly and without hassle, demonstrating a strong commitment to customer satisfaction. However, some people were dissatisfied with product quality, reporting issues such as leaks, rips, and items not working after a short period. A few other people also felt that customer service was poor, mentioning a lack of response to emails, non-functional phone numbers, and slow response times from the chat function. Some customers also noted that products arrived with missing parts or were defective, leading to frustration and an inability to use them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant dissatisfaction... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Response time

Users describe negative interactions with response times, with many reporting no replies from chat functions... See more

Customer communications

Clients share negative opinions on contact, with many reporting that phone numbers do not work or ring out to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Game changer!

Site is easy to navigate very informative on the products helping you choose the right one for you.
They kept me well updated on the product status and arrival. Game changer in getting me into the world of cold water therapy! Thank you Lumi 🙏

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

The ice bath was the best decision we ever made……

The ice bath was the best decision we made. It helped after workouts for boosting circulation, decreasing inflammation, and helping our muscles recover more quickly. Took a while to acclimatise as it’s not pleasant dipping into cold water but soon got into a routine and now wouldn’t be with out it. Worth every penny.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, Lumie products are high quality and built to last. I would definitely recommend

June 12, 2025
Unprompted review
Rated 3 out of 5 stars

I bought the basic ice bath

I bought the basic ice bath, and to keep it cold enough to use correctly I had to continuously purchase ice from a shop, the water is lucky to last a week before it goes dirty and needs changed over. I wouldn't recommend this item for this reason, however.... The quality is fine, and the issue lies mainly with what I want from this, I would recommend the tub with the chiller for anyone wanting to use this regularly.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Affordable and easy to setup

Lumi ice baths offer an affordable and convenient solution to cold plunges at home. Easy to set up and also easy clean. If you are looking at beginning your cold plunges journey this is the place to look.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love the lumi pods

Absolutely love the lumi pods! Bought one for Christmas and another recently so my husband can take one to work. Had to ask for replacement items for the first pod and a missing part of the new pod. Both were sent out for FREE and sent next day delivery. Outstanding customer service and the product is such high quality. Would highly recommend!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Preorder joy

Lumi was so easy to deal with, I preordered but it was clear when it was coming, arrived on schedule and works perfectly.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

fantastic easy to use easy

fantastic easy to use easy, to put together, great quality and got it filled ASAP. Just filled it with the outside tap and a lovely 7c keeps temperature over night. Would highly recommend great in the back garden.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing and Anxiety Busting

After trying to make my own ice baths from just cold baths/ wheely bins and water buts, I finally decided to buy lumi's smallest model.
It went together easy and took up hardly any room.
I used this for a while, but as I am quite a muscular man always felt quite cramped so opted for the recovery pod max and ufo lid with recovery ultra cover.
This thing kept the temperature really well and was great for a daily dip.

I couldn't afford a chiller at the time so put 2 large blocks of ice in the ice bath the evening before the morning use just before bed (water in 2x large tupperware pots in the freezer).

The benefits of ice baths have been a game changer for me.
If work is quite stressful and you are prone to snapping occasionally, this will take the edge off. It also absolutely blows apart anxiety symptoms, I usually couple this with some sort of grounding and breath work.

Also it increases your discipline levels. As nobody looks forward to an ice bath first thing, but once you are in you feel powerful and it's a massive win to start the day and push that dopaminergic system forward with actual physical results not doomscrolling and socials on the phone.

Lumi provide great products and a great customer service.
If you ever have any issues they send replacements out straight away.

I'm going to purchase a lumi Pod pro next for something a little more sturdy and durable.

Also looking into the sauna options for the garden.

Highly Recommend Lumi.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Can recommend

For starters, the products are worth it. I bought the lumi POD Pro + chiller and couldn't be happier, a good upgrade over the normal pod.
I had some install issues with the chiller, but the support we very friendly and helpful in resolving the issue.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

My ice bath experience started just…

My ice bath experience started just over 2 years ago when my partner had pre ordered the OG pod. Mixed emotions at first before i took the plunge (mostly excitement and fear) however after 24 hours of motivating myself in my head i got my first minute and never looked back. 2 years on, im on my third upgrade of tube along with Some acceassories for good measure. I never miss my daily 3 and half minutes when im home.
Lumo have been greay with support should i have needed them and they once replaced my tub FOC when there was a tear in the inflateable rim which was i thought was impressive but also the catalyst for me stayinh loyal to the brand. Their product quality is the best on the market and over the years have passed on savings to consumers through their competitive pricing..i do also like the idea of their investment campaign.

The ice baths really contributed to my mental clarity, sleep quality and recovery from my 6 day a week crossfit training so i couldnt ask for more from my experiemce.. i have also managed to push thr hype on to a few others for good measure.

Top job Lumi and big love
RJ

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure what to expect at first

I wasn’t sure what to expect at first, but the ice bath and sauna combo has honestly been a game changer. After long days on my feet, it’s the perfect way to reset – clears my head and leaves me feeling recharged. The contrast between hot and cold is unreal – tough at first but addictive once you get used to it. Would recommend to anyone looking for a proper way to unwind and boost recovery!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Getting back fit

My wife got me a pod after I hurt my back at my job as a firefighter. It made a massive difference helping reduce pain getting me back into training and on call.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Freezing Birthday

One of the best birthdays I've ever had. It was below zero outside, and the water in the PodMax was 0°C. So, after exercise, it was off to the trash. I highly recommend everyone to start ice bathing. It's physically and mentally relaxing. The same goes for Lumi products. Everything is high quality, and it delivers what it promises.

February 19, 2025
Unprompted review

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