Lumi Therapy Reviews 4,909

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often describing them as high-quality and effective for recovery and wellbeing. The customer service is frequently praised for being amazing, excellent, and going above and beyond, with many people highlighting quick responses and helpful representatives. Reviewers appreciate the efficiency in resolving issues, often receiving replacements promptly and without hassle, demonstrating a strong commitment to customer satisfaction. However, some people were dissatisfied with product quality, reporting issues such as leaks, rips, and items not working after a short period. A few other people also felt that customer service was poor, mentioning a lack of response to emails, non-functional phone numbers, and slow response times from the chat function. Some customers also noted that products arrived with missing parts or were defective, leading to frustration and an inability to use them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant dissatisfaction... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Response time

Users describe negative interactions with response times, with many reporting no replies from chat functions... See more

Customer communications

Clients share negative opinions on contact, with many reporting that phone numbers do not work or ring out to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

ice bath reduces stress

I boughts an ice bath from Lumi, the price was fantastic and the delivery was even better. Since using the ice bath I have noticed a significant improvement in my recovery after long runs and has improved my stress levels, I feel more content and happy. Wouldn't be without one now.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value for money pod

The delivery of the Lumi pod was very quick and it was very well packaged. The pod itself was pretty easy to set up, although no instructions were included so I had to look things up on line just to make sure I was doing this correctly. I also contacted customer services and they were very quick at emailing me! I'm new to 'cold water dunking' and I think this is perfect pod for newbies wanting to try this out. I'm not a runner, I'm not an influencer and I'm not one of the beautiful ones! But I am in recovery from breast cancer and so far (I have used it every day), I do feel my mental health is definitely benefitting. Would highly recommend the company and product.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Life changer…

Being a tree surgeon my job is physically demanding. Apart from that I’m a regular gym goer, rugby player, runner, golfer, surfer always on the go kinda guy. I needed quicker recovery & quality sleep so I thought I’d give Lumi a try. Let me tell you I never looked back. The Lumi Pod Max does just that and more. Great extras to add on and great service. Highly recommend.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

I love love my lumi …

I love love my lumi … I do 10-20 mins most days - sometimes twice a day . My mental health is so much better as I take time to meditate or just chill (if you pardon the pun😂) listening to music or my favourite podcast while I dip .
I regularly recommend cold water immersion and Lumi to everyone . It’s a great affordable way to have daily cold water dips .
I am so hooked that I am saving to upgrade to an ultra ice bath and chiller ! Thanks Lumi

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Duo recovery pro with mini chiller

I can definitely recommend their products. I have the recovery duo pro with mini chiller and the combo is fantastic. I use the ice bath pretty much everyday. It’s especially helps with recovery after some hard training sessions and seems like my quality of sleep has also improved (more deep sleep on average according to my Apple Watch)
The customer service is also great. Quick responses and willing to resolve any issues that might occur.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Products and Great Service.

Great Products and Great Service.

I started with a cheap ice bath and loved it, but water pooled in the top. I saw lumi did the new UFO covers to solve the issue so ordered one and cleaned up the bath ready and it split. Lumi had no issue cancelling that order and I ordered a Lumi pod that was a lot better quality. I've just ordered the new one that will take a cooler should I wish to add one. Adding new features like the UFO lid and covers and cooler ports to entry level units that then get copied is one of the great things about Lumi.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Lumi!

I love my Lumi!

There's nothing quite like a cold dip first thing in the morning. The whole Lumi experience from ordering to using the ice bath has been great. Would definitely recommend.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

People won't believe...

People won't believe the benefits and the change in everything mentally until they try it for themselves.
LUMI is a great brand with great customer service. I was putting off getting an ice bath for far too long. I should have done this sooner.
Thank you LUMI!!!
🤙🏼

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lumi supplied me with a state of the…

Lumi supplied me with a state of the art ice bath. This has supported in my recovery and allowing me to become a better athlete. The shipping was quick and quality of product was great.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

The products are excellent quality and…

The products are excellent quality and the service and knowledge are amazing! Very impressed with the whole product and company as a whole, they really sell you whole package not just finished when you buy the product! You feel like you join a family after purchase!!

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Recovery Pod - thumbs up

We've had a Lumi Recovery Pod for a couple of years now. Cold plunging is addictive and you'll soon be striving to bring the temperature down, challenging your willpower ! The buzz, the exhilaration, the tingle you get for the rest of the day/evening - we love it.

We're gradually bringing the temperature down by adding more and more ice, for which we keep a separate freezer running. We use 3-litre plastic storage boxes which make massive 'ice cubes' and stack well in the freezer - 2 or 3 of those brings ambient-temp water down to 12-14 degrees, depending on the weather.
Waiting to upgrade to the Recovery Pro with chiller as soon as they have them back in stock !

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be more thrilled with my…

I couldn't be more thrilled with my Lumi Therapy ice bath! From the moment I started using it, I noticed an incredible difference in my overall wellness and recovery process. The quality and craftsmanship are top-notch, allowing me to enjoy a professional-grade ice bath experience from the comfort of my home.

The design is sleek, and it’s evident that a lot of thought went into making this both effective and user-friendly. The materials used are of exceptional quality, ensuring durability and excellent insulation to maintain the perfect temperature for extended periods.

After each session, I feel invigorated and refreshed. My muscle recovery has improved significantly, and it has become a vital part of my fitness and wellness routine. The Lumi Therapy ice bath has exceeded my expectations in every way, providing the benefits that I had hoped for and more.

Investing in this product was one of the best decisions I've made for my health. It's a game-changer for recovery and relaxation, and I highly recommend it to anyone serious about enhancing their recovery process with an ice bath therapy tool. You won’t regret choosing Lumi for the ultimate ice bath experience!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excelent quality

Excelent quality. We have been using LUMI ice bath for well over a year now and we're still delighted with it. Recently upgraded the cover to ufo one and it works great. Highly recommend.

April 11, 2025
Unprompted review

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