Lumi Therapy Reviews 4,909

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often describing them as high-quality and effective for recovery and wellbeing. The customer service is frequently praised for being amazing, excellent, and going above and beyond, with many people highlighting quick responses and helpful representatives. Reviewers appreciate the efficiency in resolving issues, often receiving replacements promptly and without hassle, demonstrating a strong commitment to customer satisfaction. However, some people were dissatisfied with product quality, reporting issues such as leaks, rips, and items not working after a short period. A few other people also felt that customer service was poor, mentioning a lack of response to emails, non-functional phone numbers, and slow response times from the chat function. Some customers also noted that products arrived with missing parts or were defective, leading to frustration and an inability to use them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant dissatisfaction... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Response time

Users describe negative interactions with response times, with many reporting no replies from chat functions... See more

Customer communications

Clients share negative opinions on contact, with many reporting that phone numbers do not work or ring out to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My recovery ice pod experience

My recovery ice pod experience has been so good i wrote a poem about it!
‘ Don’t think twice
Honestly Lumi’s pod of ice ,quickly becomes your vice,
Although at first a challenge to manage ,
Once you do the satisfaction you feel is quite simply unreal!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality & Service – Lumi is the best out there! 🧊🥶

I bought the Pod MAX Ultra Ice Bath, with the floor mat and Thermometer. The whole ordering process was really easy and simple, delivery was faster than expected and the product itself is amazing. I’m new to ice baths but so far loving it and glad I chose lumi to start the journey with.

Highly recommend to anyone looking for an ice pod.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Ice Ice Baby! Pod Max Ultra

Pod Max Ultra lce bath. Loving this thing! :-) Takes a little courage to get in up to my neck. Feel so invigorated and alive when I get out. 10+ minutes and lots of big blocks of ice!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Bought this for my wife for Christmas

Bought this for my wife for Christmas she's always wanted one and lumi are the best at these for quality she absolutely loves it now we both use it great in winter but also good in summer

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Purchased a mini chiller, which unfortunately played up.
Staff were exceptional at dealing with this problem, and maintained contact throughout.
Sent me a replacement under warranty, with no quibbles.
Had a bad customer service experience with a competitor, before purchasing from lumi, and their customer service is what swayed me, and I’m so glad I did, as the products are, in my opinion, the best on the market for what they do.
So helpful with any queries.
Knowledgable, and very helpful staff.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

No more tiredness!

Slept better, recovered faster and had so much more energy, would 100% recommend! Ice baths are tough at the start but great once the habits there.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Very easy to order from site, with a clear and straightforward process. This is the second pod I've ordered. Moved up to the max for the slight increase in size. Very simple to set up with everything you need. Fast delivery as well.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Ice bath

Bought the pod max ultra ice bath, easy to purchase, delivered in good time with adequate communication and seems well made so far. Nice and big unlike some on the market.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

My lumi ice bath as never failed me…

My lumi ice bath as never failed me it’s like a blast of freezing cold fresh air that wakes up ever part of you and that feeling keeps you going all day long and when I’ve done a double long day sleep I can’t wait to get in the ice bath and don’t forget all about work 🥶🧊 and my ice bath is a good few years old I’m still going strong 🧊🩵🧊

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lumi Ice Bath for the win

I’ve been using the Lumi Ice Bath for over a year now, and it’s safe to say it’s become an essential part of my recovery and wellness routine. Designed for portable cold water immersion therapy, the Lumi strikes a great balance between functionality, comfort, and price.

The build quality is surprisingly solid for a collapsible tub. I especially appreciate the insulation, it does a good job of keeping the water cold for extended periods without the need for constant refilling.

Using the Lumi Ice Bath is exactly what you’d expect from cold therapy: intense at first, then deeply invigorating. Once you're in, the chill hits quickly, but after a minute or so, the body starts to adapt, and it becomes meditative.

I typically use it for 2-10 minutes post-workout, depending on the temperature, and I’ve noticed a marked reduction in muscle soreness and improved recovery time. There’s also a mental benefit, a quick plunge seems to reset my energy and focus, especially on sluggish days.

The Lumi Ice Bath is a fantastic buy. It delivers on performance, is easy to store and transport, and provides all the key benefits of cold water immersion. Whether you’re an athlete or just someone interested in wellness, this is a product worth considering.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

The Pod Max Ultra is the best entry level option on the market for size, durability and cost

Lumi has a Great range of entry level and pro ice bath set ups, so something for the beginner right through to the seasoned pro. The Pod Max Ultra is the best entry level option on the market for size, durability and cost and it’s the one I advise participants at my workshops to buy when first starting out. I’m loving the sleek design of the Sauna Pro at the moment, definitely on my wish list! Keep it up Lumi

June 12, 2025
Unprompted review

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