A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aag... See more
Company replied
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful. Their processes around onboarding are very slick... See more
Company replied
Very professional team. Made you feel confident in dealing with them. Kept me fully informed and processed my payment quickly and efficiently. Charges were much better than Spanish and UK banks. I co... See more
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Company details
About Lumon
Written by the company
Lumon, your trusted currency partner.
With over 25 years of experience, Lumon offers quick, effortless & secure international payments.
We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.
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Contact info
20 Farringdon Road, EC1M 3HE, London, United Kingdom
- +44 (0)203 384 7280
- hello@lumonpay.com
- lumonpay.com
4.8
Excellent
3K reviews
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Reply from Lumon
Good morning,
Thank you for your kind review!
We’re really pleased to hear you find our service reliable.
Your feedback means a lot to us, and we look forward to continuing to support you.
Great service thank you
April 14, 2026
Reply from Lumon
Good morning,
We are happy to hear that you had a great experience.
Thank you for your positive feedback; we appreciate it.
So impressed with the service we…
So impressed with the service we received! From start to finish such a flawless service, money was in our bank the very same day. Would highly recommend you.
April 14, 2026
Reply from Lumon
Good morning,
We're so happy to hear that you were impressed with our service!
It's great to know the process was flawless and the funds arrived quickly. We appreciate your recommendation!
Reply from Lumon
Good morning,
We're glad you found our service quick and efficient.
Thank you for your feedback.
Pleasure to talk to chole who made…
Pleasure to talk to chole who made things very easy thank you jamed
March 16, 2026
Reply from Lumon
Good morning,
We're so happy to hear that your interaction was pleasant and that we made things easy for you.
Thank you for sharing your experience with us!
Excellent service and rates as always
Excellent service and rates as always.
Thank you.
April 14, 2026
Reply from Lumon
Good morning,
We appreciate you taking the time to leave us this great review.
We are so happy to hear our service and rates were excellent.
Fast and efficient service
Fast and efficient service, professional but with a human touch.
April 13, 2026
Reply from Lumon
Good afternoon,
We appreciate your feedback and are so glad you received fast, efficient, and professional service with a human touch.
Thank you!
Made a scary job very easy
April 13, 2026
Reply from Lumon
Good morning,
We're glad that we made a difficult task simple.
Thank you for your positive feedback; it means a lot to us.
Reply from Lumon
Good afternoon,
We're glad you enjoyed your experience.
We appreciate your feedback regarding the identification process and will look into it.
disappointed
Extremely disappointed and alarmed by Lumons failure to transfer my money (they say they have a problem with Barclays bank) or to warn me there was a problem with the transfer. Apparently there are a lot of transfers that have not gone through and this is very worrying. I have now logged a formal complaint and intend to take this to the Regulator as it is shocking that a Co like Lumon, who is entrusted with money transfers, can have such a serious failure and then not warn their customers about this. I follow up this review with an update as I’m relieved that my transfer went through and again Harry was very helpful in reaching out to me which I really appreciate.
April 15, 2026
Unprompted review
Reply from Lumon
Thank you for taking the time to leave us a review. I'm sorry to hear that you had an issue with your initial transfer, but happy to hear that Harry was able to contact you and confirm your transfer was successful.
Please do reach out if you have any other questions or concerns.
All the best,
The Lumon Team.
Reply from Lumon
Good afternoon,
We appreciate you sharing your feedback.
We are happy to hear that our staff respond quickly and provide efficient service in a helpful manner.
Great service very friendly and helpful…
Great service very friendly and helpful they take the time to answer questions you may have also keep you updated at every stage of the process
April 9, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you found our service great, friendly, and helpful.
We appreciate you mentioning how we take the time to answer questions and provide updates.
Thank you for your positive feedback!
Helpful personal assistance
The agent Matthew explained everything I needed to do and helped me through the process.
April 10, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that the agent was helpful and clearly explained the process.
We appreciate you taking the time to share your positive experience!
Brilliant service
Brilliant service. Very efficient, speedy, good rates and very helpful staff
April 10, 2026
Reply from Lumon
Good afternoon,
We appreciate you taking the time to share your positive experience.
We're happy to hear that our team was efficient and helpful, with good rates.
Excellent service both professionally…
Excellent service both professionally and personally with all steps made very clear
April 10, 2026
Reply from Lumon
Good afternoon,
We appreciate your feedback!
We're happy to know that you received excellent and clear service, both professionally and personally, throughout the process.
Joe Wright was superb
Joe Wright was superb. He walked us through the whole transaction with care and sensitivity. Many thanks. We will certainly use LUMON again.
April 8, 2026
Reply from Lumon
Good afternoon.
We're happy to hear that you had such a positive experience! It's great to know that the transaction was handled with care.
Thank you for your feedback; we appreciate it!
Reply from Lumon
Good afternoon,
We're glad you enjoyed your experience!
We appreciate you taking the time to leave us your feedback.
Reply from Lumon
Good afternoon,
We appreciate your feedback and are so happy to hear that you found the transfer simple and quick. Thank you!
Very quick turnaround
Very quick turnaround.
All staff very polite, helpful and knowledgeable.
Glad to have used Lumon.
April 7, 2026
Reply from Lumon
Good afternoon,
We're glad you had a positive experience with our quick turnaround and knowledgeable staff.
We appreciate you choosing us and your kind words!
Extremely fast international transfer
Good exchange rate. Extremely fast international payment. Will def use again.
April 7, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you had a positive experience with our exchange rates and fast international payments.
Thank you for your feedback; we appreciate it!
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