A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aag... See more
Company replied
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful. Their processes around onboarding are very slick... See more
Company replied
Very professional team. Made you feel confident in dealing with them. Kept me fully informed and processed my payment quickly and efficiently. Charges were much better than Spanish and UK banks. I co... See more
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Company details
About Lumon
Written by the company
Lumon, your trusted currency partner.
With over 25 years of experience, Lumon offers quick, effortless & secure international payments.
We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.
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Contact info
20 Farringdon Road, EC1M 3HE, London, United Kingdom
- +44 (0)203 384 7280
- hello@lumonpay.com
- lumonpay.com
4.8
Excellent
3K reviews
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Tom was very helpful.
April 8, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that the service was helpful to you. Thank you!
Efficient service
My contact there, Jack Strawa, is always great, very quick and responsive.
April 8, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you had a great experience!
We appreciate your positive feedback regarding the quick and responsive support you received.
Fast transfer
April 8, 2026
Reply from Lumon
Good afternoon,
Thanks for the feedback!
We're happy we could get your funds moved so quickly for you.
Excellent communication & advice
Excellent communication & advice. Nothing was too much trouble. Very efficient. Money transfer speedy & without any hitches.
April 7, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that our communication and advice were excellent and that the money transfer was speedy.
We appreciate your positive feedback and are glad everything went smoothly for you.
Slow service …
I ordered the same amount of euros from Lumon and another company at the same time on 2/4. The rate from Lumon was slightly better but the money from the other company was in my Portugal account the same day whilst Lumon money didn’t arrive until 7/4. Not very good service.
April 7, 2026
Reply from Lumon
Dear John,
Thank you for taking the time to send us a review. I'm sorry to hear that your experience with Lumon on this occasion did not meet your expectations.
Occasionally we have extra processes in place to help protect our clients against fraud, this was compounded by the bank holiday Easter weekend, which is what I believe was the delay in this instance.
We really do appreciate your feedback, and I have passed it onto the team to ensure we continue to streamline the experience our clients receive.
All the best,
The Lumon Team
Reply from Lumon
Good afternoon,
We appreciate your feedback and are so glad to hear that our staff was pleasant, helpful, and efficient for you. Thank you!
I have used LUMON twice now
I have used LUMON twice now, they were very professional ,friendly and human. I was kept informed all through the process.
April 2, 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you found our team professional, friendly, and human!
It's great to know you were well-informed throughout the process.
Thank you for your positive feedback!
Was a little bit nervous over this…
Was a little bit nervous over this company as I hadn’t heard of them before but have had an excellent experience with them Nathan was there for me from start to finish pointing me in the right direction so big thank you
April 1, 2026
Reply from Lumon
Good morning,
We appreciate you taking the time to share your experience.
We're glad you felt supported throughout the process.
Thank you for your positive feedback!
Excellent service from Sam Revell quick…
Excellent service from Sam Revell quick and efficient.
March 18, 2026
Reply from Lumon
Good morning,
We appreciate you taking the time to share your feedback.
We're happy to hear that you received quick, efficient service.
Thank you!
Great efficient company
Great efficient company, great exchange rates, great friendly staff. Always use Lumon
April 2, 2026
Reply from Lumon
Good morning,
We appreciate you sharing your positive experience with us!
We're happy to hear that you find our company efficient, with great rates and friendly staff.
Excellent communication and support…
Excellent communication and support given by my Client Account Manager. Smooth and simple process with the reassurance of having a human to speak with. I would wholeheartedly recommend Lumon.
April 2, 2026
Reply from Lumon
Good morning,
We appreciate your positive feedback!
We're happy to hear that you experienced excellent communication and support from your Client Account Manager.
It's great to know the process was smooth and simple, with the reassurance of human interaction.
Thank you for recommending us!
Reply from Lumon
Good morning,
We appreciate you taking the time to share your experience.
We are happy to hear that you are pleased with our service.
Thank you!
Easy to use on a regular basis…
Easy to use on a regular basis independantly
Staff keep in touch regularly. Very helpful.
April 2, 2026
Reply from Lumon
Good morning,
We're happy that our service is easy to use and that our staff's regular contact is helpful for you.
We appreciate your positive feedback very much!
Fast and efficient
I made a transfer of USD to Lumon who made the exchange to ukp & transferred to my uk bank.
All worked well & William McCreavy looked after me very well.
I deducted a star because Lumon’s phone system needs changing. Every time I tried to get through there was too much waiting and aggravation before I managed to get through to Will or had to leave messages.
I recommend this company for efficiency and there is a considerable saving to be made by not letting the big banks make the exchange.
April 2, 2026
Reply from Lumon
Good morning,
We appreciate your feedback and are glad the transfer process worked well for you.
We're sorry to hear about the phone system issues and the waiting. We are looking into improving this.
Thank you for recommending our services!
Did exactly has described
April 2, 2026
Reply from Lumon
Good morning,
We're happy to hear that our service met your expectations.
Thank you for your positive feedback; it means a lot to us.
Simple phone call & guy guided me…
Simple phone call & guy guided me through my app to get best rare.
April 1, 2026
Unprompted review
Reply from Lumon
Good morning,
We're happy to hear that our team could guide you through the app to get the best results.
Thank you for sharing your positive experience!
Reply from Lumon
Good morning,
We are happy to learn about the good and attentive support you experienced.
We appreciate your positive feedback and thank you.
Easy to order online and helpful…
Easy to order online and helpful Account Manager available to answer queries
April 1, 2026
Reply from Lumon
Good morning,
We're happy to hear that you found our online ordering process easy and that our account manager was helpful in answering your questions.
Thank you for your feedback!
Reasons for lower assessment than usual.
I have made a lower assessment than usual as I had to wait a long time to have my call answered and then I didn't get a call back for hours. I understand that you were very busy when I called but I felt that the person answering the phone should have owned my call and checked that I had received my call back , and if she found I had not, called me and explained that you were very busy. I have used your service for 15 years and this is the first time I have had this experience. I hope that you will agree that my suggestion will improve your customer service at busy times.
March 31, 2026
Reply from Lumon
Good morninhg,
We appreciate your long-term patronage and are sorry your recent experience didn't meet expectations.
We regret the delay in answering your call and the delayed callback.
We value your suggestion for improved customer service during busy times.
We'll review our procedures to ensure better call management and communication.
Thank you for your feedback.
Reply from Lumon
Good morning,
We are happy to hear that you found our service excellent and easy to use online.
Thank you for your positive feedback!
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