Very unprofessional
Very unprofessional. Items never arrived, and the customer support will eventually reply once in a week. The whole process with them is an endless loop.
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Very unprofessional. Items never arrived, and the customer support will eventually reply once in a week. The whole process with them is an endless loop.
On 09.12.2025 I ordered eight lamps from the company Lumories.bg. Paid in full with my credit card. Order number LPBG608902 since 09.12.2025. Up to now I received only half of the shipment. After several reminders nothing happened. It seems that there is no control of your orders. Could you provide me with my items or I will take all legal measures. Please advise in seven days.
I've paid on delivery. The lamps arrived on time, they are exactly like in the site and they work well. The Bulgarian translation is not the best, but everything else is fine.
Ordered lamps in March, I kept receiving e-mails for delayed shipment, which was ok at the time, I was not in a hurry. The tracking number of the order that they send me showed that there is no information regarding the shipment. I wrote to customer service, there was no reply. I will NEVER order from them again, very unprofessional and not customer oriented.
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