H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great in the process, from the purchasing to the delivery. My lamp looks beautiful! The only minus would be the cord, is it so short, making so difficult to display the lamp at th... See more
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
Great product, looks amaizing. It was well packed, but a plastic bit was broken at arrival, it doesn't affect the functionality and you can't really see it. Transport took a while, but it worth the... See more
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.7
Average
350 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All was OK with the order
December 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received one item broken and i can t…
I received one item broken and i can t even comunicate with anybody from the office
December 11, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we are truly sorry to hear that one of the items arrived damaged.
Due to a high volume of requests, our response times may be longer than usual. We kindly ask you to contact us by e-mail, and we will do our best to respond as soon as possible.
Please also register a return using our return portal so we can assist you promptly with a replacement or refund.
If you need any help with the return process, please do not hesitate to contact us. We are here to help.
Kind regards,
Your Lumories Team
All products are exactly as expected
All products are exactly as expected. Fully content! 😌 multumesc!
December 10, 2025
Quality of the product and of the delivery.
There is a great variety of products, everything I ordered was of great quality and careful delivered.
December 10, 2025
Very late arrival of items
Late arrival of items. Very disappointing experience with delivery. I took over a month to receive the products, despite the website indicating that the items could arrive in a matter of days or a week. I can't evaluate the quality of the products yet, but one should be prepared for a delivery time of one to two months, at least. On the whole, a logistical nightmare, I would say
December 10, 2025
Reply from Lumories
Dear Customer,
Thank you for taking the time to share your feedback. We truly appreciate your input and are sorry for the inconvenience caused by the delivery delay.
You are always welcome to contact our customer service team, who can provide the latest updates on your order and help find the best solution.
We appreciate your patience and understanding, and we are committed to improving our logistics to prevent similar issues in the future.
Kind regards,
Your Lumories Team
Happy with the new light fixtures
Awesome shelves with in-built lights. They arrived faster than expected.
December 10, 2025
It was good and right
December 8, 2025
Broken lamp
Instead of a lamp, I received a lot of broken pieces. I already sent it back, but the way the lamp was packed was the problem: it was not mentioned on the box that is fragile and inside the box the lamp was not protected at all.
December 8, 2025
Reply from Lumories
Dear Customer,
Thank you for your review, and we sincerely apologize for the inconvenience. Unfortunately, we ship from Germany, and once the order is dispatched, we have no control over the transport and handling.
Please contact our customer service team, via phone or e-mail " info@lumories.ro and they will assist you with returning the item. Returns are free for up to 50 days, and you may request either a replacement or a full refund.
We are very sorry for this situation and appreciate your understanding.
Kind regards,
Your Lumories Team
Late delivery and missing item
Good quality products and, although the initial communication was difficult, in the end it seems that they are interested in solving the problem and trying to deliver a missing product by the holidays. Negative aspects: difficult communication, there is no possibility to contact them by phone.
December 16, 2025
Impeccable service
Impeccable service, excellent price, very good product quality. If I could, I would have given 10 stars. Thank you very much Lumories
December 5, 2025
1- No body answers the phone or emails
1- No body answers the phone . I called few times but the phone on the website in Romania is disconnected.
2- I changed order via email , with the contact email on site , but still nobody changed the order , or came back to me.
3- it’s mentioned 3-7 days delivery of orders , but after more than 2 weeks nothing and no update from the company about delivery time
4- I wrote the main company in Germany and called them too regards these problems : nothing moved . They said they will check !!
December 9, 2025
Reply from Lumories
Dear Customer,
Thank you for your review. We sincerely apologize for the difficulties you experienced in contacting us. Due to a high volume of requests, our response times may occasionally be longer than expected, but we are working hard to reply as quickly as possible.
Our customer service team responded to your email on 09.12.2025, please check if you received it. Additionally, our phone line is open according to the schedule listed on our website.
We truly appreciate your patience and understanding and hope to resolve any remaining issues promptly.
Best regards,
The Lumories Team
👍👍👍👍👍👍👍👍👍👍
December 6, 2025
Great customer service
Great customer service! I was informed about any shipping delays and was offered alternatives. Very polite also.
December 5, 2025
No awb
No awb, no clear tracking of the purchased items after 4days after my pay. And the subject in the review request email is 5stars ⭐ ⭐ ⭐ ⭐ ⭐ . That's cheeky. What to review when the products did not arrived yet ?
December 8, 2025
Reply from Lumories
Stimate client,
Vă mulțumim pentru feedback.
Va confirmăm că expedierea a fost realizată din depozitul nostru din Germania si ati primit impreuna cu factura link de urmarire al coletului cand acesta a fost expediat.
În cazul în care există orice neclaritate sau aveți nevoie de informații suplimentare, vă rugăm să ne contactați la adresa info@lumories.ro, iar echipa noastră vă va oferi sprijinul necesar în cel mai scurt timp.
Cu stimă,
Echipa Lumories
This is the second time that is…
This is the second time that is happening First transport 3 tubes were broken . This second time all tubes are broken the Cardon box smashed . I paid twice and I have no lights in my kitchen
November 11, 2025
Reply from Lumories
Dear Customer,
We are very sorry to hear about your experience. We sincerely apologise for the inconvenience caused.
Unfortunately, once the order is dispatched, we no longer have control over the transport and handling performed by the courier. However, we absolutely want to resolve this situation for you.
Please contact us at info@lumories.ro with your order number, and we will assist you immediately with a replacement or a full refund, depending on your preference.
Thank you for your patience and understanding, and once again, we apologise for the trouble caused.
Kind regards,
Your Lumories Team
delayed delivery of goods
delayed delivery of goods , still not received after 14 days from order and not able to track the order ( updated only in 03. Dec. 2025)
November 27, 2025
Reply from Lumories
Dear Customer,
Thank you for your message, and we are very sorry for the inconvenience caused by the delay.
We kindly ask you to contact our customer service team so we can check the status of your order in detail and assist you as quickly as possible. Please reach out to us at info@lumories.ro with your order number, and we will investigate the issue and provide you with an update.
Thank you for your patience and understanding.
We are here to help with anything you need.
Kind regards,
Your Lumories Team
Delivery delay and unclear tracking
The order still hasn’t arrived and the delivery is taking a very long time. The tracking information is very general and doesn’t offer any predictability. Practically, I have no guarantee whether the package will arrive at all!
December 3, 2025
Reply from Lumories
Dear Customer,
Thank you for the review, and we are very sorry for the delay and any frustration caused by the tracking information.
Please be assured that your order was delivered on 10.12.2025. As we dispatch from Germany, you should receive the invoice along with the tracking link. You can also contact our customer service team at any time, and they will provide the latest updates regarding your shipment.
Delivery times can occasionally be longer due to high shipping volumes or carrier delays, and we truly appreciate your patience and understanding.
Kind regards,
Your Lumories Team
Profi platform
December 3, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.