Wonderful evening thankyou . Loved the welcoming staff , loved the music , loved the ambiance . I really did have a problem with sitting so long on a church pew . Please do make sure that we know o... See more
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The string trio did an excellent job performing Beatles' music and the church setting was lovely. Thankfully it wasn't a hot evening or the church sanctuary would have been very uncomfortable. The can... See more
Company replied
The musicians and music were flawless. The Venue could use some improvement. I am always cold but it was actually a little warm given the amount of people that were seated right next to each other. Th... See more
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We visited Canterbury Cathedral , an impressive venue in any case. We were shown to our event by some very helpful staff outside. Once inside and seated , the "women who defined jazz " Billie Hallid... See more
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Company details
Written by the company
Lumos Experiences brings you enchanting concert experiences paying homage to world famous artists. We've partnered with spectacular locations & churches across the UK, US & EU to deliver a concert experience that is nothing short of magical ✨
Contact info
Thames Tower, RG11LX, Reading, United Kingdom
- customerservice@lumos-experiences.com
- lumoslive.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Very disappointing and a rip-off
Very disappointing and a rip-off. Do not waste your money. Be sure to read the terms and conditions before handing over any cash to this company. The venue was a huge letdown as we were moved at the last minute from the church to a Guild Hall. The three ladies on stage played their instruments well but lacked a good understanding of the music they performed. The atmosphere was non-existent, and I paid for gold tickets, which were utterly pointless since everyone was in the same room facing the same stage—there was no preferential seating and no reason to spend the extra money. When I complained, I waited about three weeks for a response, only to receive no explanation and no apology. I really wouldn't recommend this to anyone. I feel as if I’ve been ripped off, as they will not refund the difference between these more expensive tickets, which were not needed. - Thank you for your response but you have not respond to the rip off issue.
July 17, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand your disappointment regarding the venue change, the seating arrangement, and the value you felt you received from your Gold tickets. We also apologise for the delay in responding to your complaint and that our reply did not address your concerns in the way you had hoped.
While venue changes can occasionally be necessary due to circumstances beyond our control, we recognise how frustrating this can be, particularly when it affects the experience you were expecting. Your comments about ticket tiers, communication, and customer service have been shared with the relevant teams as we continually review how we can improve.
Thank you again for your feedback. We hope you'll consider giving us another opportunity in the future so we can provide you with a much better experience.
Lumos Experiences
Wonderful evening.
We enjoyed the evening very much. The visual experience and the music was wonderful. We will be at you next event.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you so much for your wonderful review! We're delighted to hear you enjoyed the evening and that both the visual experience and the music made it such a memorable event.
It means a great deal to us to know you'll be joining us again at a future event. We can't wait to welcome you back!
Lumos Experiences
Wonderful experience with talented…
Wonderful experience with talented musicians. The magic of candle lights in a intimate venue. Highly recommend.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you so much for your lovely review! We're thrilled to hear you enjoyed the talented musicians and the magical atmosphere created by the candlelight in such an intimate venue.
Your recommendation truly means the world to us, and we're so pleased you had a wonderful experience. We can't wait to welcome you back for another unforgettable evening soon!
Lumos Experiences
Underwhelming
It was very nice, no more, no less. The candles didn’t really have much of an effect so we were listening to a string trio in a church which was sweet but not something I would choose. The church as a venue was good but I expected a fuller orchestra, more sound and it to be candle-lit.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the venue, but we're sorry the overall experience didn't quite meet your expectations.
Our concerts are designed to offer an intimate live music experience, with the ensemble size varying depending on the programme. We also use LED candles to create the signature candlelit atmosphere while ensuring the safety of our performers, audience, and venues.
We really appreciate your comments, as they help us continue to improve, and we hope you'll consider joining us again for another performance.
Lumos Experiences
Jazz evening in the Cathedral
We visited Canterbury Cathedral , an impressive venue in any case. We were shown to our event by some very helpful staff outside. Once inside and seated , the "women who defined jazz " Billie Halliday and Amy Whinehouse tribute began . The 4 piece band were superb . The singer was awesome , she was very quick to compliment her band members but didn't push herself . She needs to appreciate what a superb voice she has and vocal range and realise her talent. A great start to our anniversary evening .
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for taking the time to leave such a wonderful review. We're delighted that you chose to celebrate your anniversary with us at the magnificent Canterbury Cathedral and that our team helped make your arrival a welcoming experience.
We're thrilled to hear how much you enjoyed our Women Who Defined Jazz tribute. Your kind words about the talented musicians and our vocalist mean a great deal, and we'll be sure to pass your compliments on to the performers—they'll be delighted to know they made your evening so special.
Thank you again for celebrating with us. We hope to welcome you back for another unforgettable Candlelight concert in the near future.
Lumos Experiences
I enjoyed the ABBA concert… However
I enjoyed the ABBA concert… However, the venue was not conducive to be able to see them since it was a flat floor, and they were not high enough to be viewed… If you had it again, I think you should take that into consideration… I much prefer living Waters venue… The staff was wonderful and I have no complaints about that. It’s just that I couldn’t see them… I finally went in the back and stood up… And it didn’t matter where you were unless you were in the first row or second row…
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Helene,
Thank you for sharing your feedback. We're delighted to hear that you enjoyed the ABBA concert and that our staff helped make your experience a positive one.
We appreciate your comments regarding the venue layout and visibility. We understand how important it is for every guest to be able to fully enjoy the performance, and we’ll take your feedback into consideration when planning future events and seating arrangements.
Thank you again for joining us and for sharing your thoughts. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
There aren’t enough stars to fill for the beautiful setting and incredible musicians!
There aren’t enough stars to fill for the incredible evening at the Reformed Church in Shawangunk. The two violinists and one cellist received bravo after bravo for their Queen and Elton John renditions.
It truly was a long awaited evening - and it did not disappoint!
July 18, 2026
Unprompted review
Reply from Lumos Experiences
Hi Diane,
Thank you for your wonderful feedback. We're thrilled to hear that you had such an incredible evening and that our musicians' renditions of Queen and Elton John exceeded your expectations.
It's fantastic to know that the performance created such a memorable experience and received such a warm response from the audience. We truly appreciate your support and hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Beautiful experience
Beautiful experience, from the candle decor as we walked into the church, to the amazing talented musicians, I really loved the ABBA tunes! Kept humming them all night!!
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the beautiful candlelit atmosphere, the venue, and the incredible talent of our musicians.
It's fantastic to know that the ABBA tunes made such an impression and stayed with you long after the concert. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Overall Nice Night Out
The musicians and music were flawless. The Venue could use some improvement. I am always cold but it was actually a little warm given the amount of people that were seated right next to each other. The pews could use some cushion! Check out the pew cushions at Trinity Lutheran, they are very comfortable. Overall, a nice evening of something different. Thanks for offering it.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Becky,
Thank you for your thoughtful feedback. We're delighted to hear that you found the musicians and music flawless and that you enjoyed the evening.
We appreciate your comments regarding the venue, temperature, and seating comfort. Historic venues can sometimes present challenges, but feedback such as your suggestion about cushioned pews is very valuable and will be shared with our team for consideration.
Thank you again for joining us and for taking the time to share your experience. We're pleased you enjoyed this unique evening of music and hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Excellent experience
Fantastic music, great atmosphere created by the lighting, friendly staff. An excellent experience all round.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Mark,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the fantastic music, the atmosphere created by the lighting, and the warm welcome from our team.
It's lovely to know that you had such an excellent overall experience. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
I purchased tickets to two shows using…
I purchased tickets to two shows using my credit card. One of the shows was canceled by the organizers. Lumos indicated that they could not credit me for that one show due to the fact[that both shows were on the same card and they could not issue a partial credit so I was left to absorb the cost of the canceled event. That excuse does not make any sense by any standard.
Buyer be ware. JB
July 27, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the cancelled event and the refund process.
We understand how disappointing it must have been to feel that you were unable to receive the credit you expected for the cancelled show. We appreciate you raising your concerns, and we’ll ensure this feedback is shared with the relevant team as we continue to review our customer experience and processes.
Thank you for taking the time to let us know about your experience.
Lumos Experiences
Beautiful atmosphere
Beautiful atmosphere, the candles everywhere just added to the experience. the musicians were excellent. My friends and I thoroughly enjoyed the concert and are looking forward to going again.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Linda,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the beautiful candlelit atmosphere and the excellent performance from our musicians.
It's lovely to know that you and your friends had such an enjoyable evening and are looking forward to attending another Lumos concert. We truly appreciate your support and look forward to welcoming you back soon.
Lumos Experiences
Extremely disappointed in the seating…
Extremely disappointed in the seating arrangements. I was technically the first to arrive, but two other couples got seated before me. When I did get seated, the view was blocked. Very cheesy taped greeting and asking for tips beyond the ticket price is beyond tacky.
July 20, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was affected by the seating arrangements and that you were unable to enjoy the performance as you had hoped.
We understand how disappointing it must have been to arrive early and still find that your view was obstructed. We appreciate you sharing your concerns about the seating process, venue layout, and overall experience, and we’ll take this feedback into consideration when planning future events.
We’re pleased that you shared your thoughts with us, as feedback like this helps us continue to improve. Thank you for attending the concert, and we hope to have the opportunity to provide you with a better Lumos experience in the future.
Lumos Experiences
The musicians are amazing
The musicians are amazing, and we enjoyed the programme of Coldplay classics and lesser known pieces.
The microphone commentary were a little unclear ( that maybe our seating area).
I had expected the music to be a little louder in the church venue
As others have noted, not candlelight. I understand health and dad issues however you could use the flicker electronic candles which give the impression of candlelight
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Helen,
Thank you for your thoughtful feedback. We're delighted to hear you enjoyed the performance and programme, and we appreciate your kind words about our musicians.
We're sorry that the commentary was not as clear as it should have been and that the sound level did not fully meet your expectations.
We also appreciate your suggestion regarding the use of LED flickering candles. I will pass that on for you.
Thank you again for taking the time to share your comments.
Lumos Experiences
LUMOS money over the Experience sold
We booked Platinum tickets (£99) for Hans Zimmer in a beautiful old Church in Axminster. The venue was changed to a town hall, the seats were pushed so closely each person was touching the next. This may have been unavoidable BUT forking out £99 for the "experience" was not acceptable.
The cheapest tickets were £20. I asked LUMOS to refund us the difference as it definitely was NOT the experience promised. An immediate response came, no refunds as per their terms & conditions. LUMOS can change the experience they sell you at your huge expense. Be very mindful that this Company cares more about the money they take from you than contented customers. Many Patrons commented it was their first and last LUMOS. Don't get caught out! The musicians are brilliant, the experience definately wasn't, and LUMOS is dreadful to deal with.
July 17, 2026
Unprompted review
Reply from Lumos Experiences
Hi Patricia,
I hope you are having a great day.
Thank you for taking the time to share your feedback. We're sorry to hear that the venue change affected your enjoyment of the event.
While the change was necessary due to circumstances beyond our control, we appreciate that the original church setting was an important part of the experience you expected.
As outlined in our booking terms, venue changes do not qualify for a refund or partial refund when an event proceeds. However, we're sorry our previous response left you feeling disappointed.
We appreciate your kind comments about our musicians and thank you for your feedback, which we will take on board as we continue to improve our events.
Lumos Experiences
Lovely evening at Canterbury Cathedral
Lovely evening at Canterbury Cathedral. Music was superb. Staff were very friendly and helpful. Seating was not the most comfortable.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the music and found our staff friendly and helpful.
We're sorry that the seating comfort did not fully meet your expectations. We appreciate your comments and will take them into consideration as we continue to enhance the overall concert experience.
Thank you again for taking the time to share your thoughts.
Lumos Experiences
Great performances
Great performances - polite staff. Definitely recommend attending!
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Tyler,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the performances and found our staff polite and welcoming.
We truly appreciate your recommendation and hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Lovely music but misleading marketing
The musicians were fantastic! I was however disappointed at how bright the venue was. It’s hard to have a candlelight glow when the room itself is brighter than the candles. I also specifically selected this performance because it stated that there would be a pianist, and there wasn’t one. The quality of the music was great, but ultimately I felt misled.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Christine,
Thank you for your feedback. We're delighted to hear you enjoyed the performance and appreciated the quality of our musicians.
We're sorry to hear that the venue lighting did not create the candlelit atmosphere you were expecting. Venue lighting can sometimes be influenced by safety requirements and venue restrictions, but we appreciate your comments.
We also apologise if the advertised line-up did not match the performance you attended. We understand how disappointing this would have been and will review the event information to ensure it is accurate and clearly communicated.
Thank you again for taking the time to share your experience.
Lumos experiences
A beautiful setting
A beautiful setting. The music was harmonious. Gentle. Soothing. A perfect evening.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the beautiful setting and found the music to be harmonious, gentle, and soothing.
It's wonderful to know that the concert provided such a perfect evening experience. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Frank Sinatra experience
This event took place at my church. Church of St Andrew Staten Island NY.
The evening was a Frank Sinatra Experience. It was an enjoyable evening. The candlelight enhanced how beautiful our Church is.
I look forward to seeing more shows.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the Frank Sinatra Experience and that the candlelight helped highlight the beauty of the Church of St Andrew.
It's lovely to know that you had an enjoyable evening and are looking forward to attending more shows. We truly appreciate your support and hope to welcome you back to another Lumos concert soon.
Lumos Experiences
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