Wonderful evening thankyou . Loved the welcoming staff , loved the music , loved the ambiance . I really did have a problem with sitting so long on a church pew . Please do make sure that we know o... See more
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Review summary
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The string trio did an excellent job performing Beatles' music and the church setting was lovely. Thankfully it wasn't a hot evening or the church sanctuary would have been very uncomfortable. The can... See more
Company replied
The musicians and music were flawless. The Venue could use some improvement. I am always cold but it was actually a little warm given the amount of people that were seated right next to each other. Th... See more
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We visited Canterbury Cathedral , an impressive venue in any case. We were shown to our event by some very helpful staff outside. Once inside and seated , the "women who defined jazz " Billie Hallid... See more
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Company details
Written by the company
Lumos Experiences brings you enchanting concert experiences paying homage to world famous artists. We've partnered with spectacular locations & churches across the UK, US & EU to deliver a concert experience that is nothing short of magical ✨
Contact info
Thames Tower, RG11LX, Reading, United Kingdom
- customerservice@lumos-experiences.com
- lumoslive.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Fantastic experience & great music…
Fantastic experience & great music choices. Hopefully more can happen in Tarporley :)
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Siobhan,
Thank you for your wonderful feedback. We're delighted to hear that you had a fantastic experience and enjoyed the music choices.
We appreciate your support and your kind suggestion about bringing more events to Tarporley. We'll be sure to share your comments with the team.
Thank you again for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Amazing experience
First experience of Lumos event & we loved it!! The musicians were fantastic, the Coldplay set was amazing!!
Only reason it didn’t get 5stars was the venue - church pews were really uncomfortable & only one loo for everyone.
July 25, 2026
Unprompted review
Reply from Lumos Experiences
Hi Charlene,
Thank you for your wonderful feedback. We're delighted to hear that your first Lumos experience was such an enjoyable one and that you loved the musicians and the Coldplay programme.
We're sorry that the seating comfort and venue facilities did not fully meet your expectations. As many of our concerts take place in historic venues, these aspects can sometimes be limited, but we appreciate your comments and will take them into consideration for future events.
We hope to welcome you back to another Lumos concert soon. Thank you again for your support.
Lumos Experiences
The venue has terrible acoustics
The venue has terrible acoustics! The music appeared well played but sounded tinny with high distortion. Every sound was bouncing off the stone walls which line the narrow church. Furthermore, the cellist who was the only performer to speak used the church’s electronic sound system via hand microphone. That sound was so distorted that we could not understand a single word! There was not program handed out. Therefor we did not get any information about the pieces they played. A frustrating event!
Finally, the hard seats (church pews) were very uncomfortable.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Peter,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Church venues are chosen for their unique atmosphere, although acoustics can vary from one location to another. We also regret that the microphone issue affected the spoken commentary and that this detracted from your enjoyment of the performance.
We appreciate your comments regarding seating comfort and the lack of a printed programme, and we will take your feedback into consideration as we continue to improve our events.
Thank you again for your feedback, and we're pleased to hear you felt the music was well performed.
Lumos Experiences
A most wonderful trio of musicians.
We had a wonderful evening at the Lumos Experience (Coldplay) at our beautiful church in Dumbarton.
We were treated to music from an exceptionally talented trio of musicians. Their repertoire was outstanding, as was the candlelit atmosphere. Thank you to all who took part and the lovely team of people behind the scenes who were welcoming and so pleasant. We would definitely attend one of these concerts again.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you had such an enjoyable evening at our Coldplay concert in Dumbarton and that you appreciated the exceptional talent of our musicians.
It's lovely to know that you enjoyed the beautiful candlelit atmosphere and felt so warmly welcomed by our team. We'll be sure to share your kind words with everyone involved, both on stage and behind the scenes.
Thank you again for your support. We look forward to welcoming you back to another Lumos concert soon.
Lumos Experiences
Awesome experience with ABBA music
Awesome experience with ABBA music! My wife and I had a fantastic time at Poughkeepsie last night!
July 23, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you and your wife had such a fantastic time enjoying our ABBA concert in Poughkeepsie.
It's lovely to know that you had such an enjoyable experience. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Music and setting were very good
Music and setting were very good. Could not understand a word that was announced. Printing tickets was a total disaster. Why isn't there a phone number to call ? Had to cancel credit card over the ordeal. Never Again !
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi David,
Thank you for sharing your feedback. We're pleased to hear that you enjoyed the music and the setting.
We're sorry that the commentary was difficult to hear and that you experienced issues with the ticket printing process. We appreciate how frustrating this must have been and will take your comments on board to improve both the event experience and our customer support processes.
Thank you again for bringing these matters to our attention.
Lumos Experiences
A must see!
The music was beautiful and fun at the same time. The setting was so pretty-loved all the candles! I would encourage anyone to attend and would attend another Lumos experience myself.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Jodi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the beautiful music, the fun atmosphere, and the candlelit setting.
It means so much to us that you would recommend the Lumos experience to others and that you'd love to attend another concert. Thank you for your support, and we look forward to welcoming you back soon.
Lumos Experiences
Absolutely beautiful experience
Absolutely beautiful experience - Vivaldi and Beethoven in our Basillica. The music was amazing and all the staff were so welcoming. A memorable way to spend a summer evening.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Lisa,
Thank you for your wonderful feedback. We're delighted to hear that you had such a beautiful experience and enjoyed the performances of Vivaldi and Beethoven in your Basilica.
It's lovely to know that the music, welcoming team, and unique setting made for such a memorable summer evening. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Reply from Lumos Experiences
Hi,
Thank you for sharing your feedback. We're sorry to hear that the performance didn't meet your expectations.
We appreciate that every guest has different preferences, and we understand that you were hoping for a larger ensemble. Your comments have been shared with our programming team as we continue to review and develop our performances.
We value your feedback and hope we'll have the opportunity to welcome you to another Lumos event in the future.
Lumos Experiences
Saw the music of Fleetwood Mac in…
Saw the music of Fleetwood Mac in Cottingham. A beautiful setting the musicians were brilliant and incredible talented. An amazing evening would recommend to anyone
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Alex,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our Fleetwood Mac concert in Cottingham and that you appreciated the beautiful setting and the incredible talent of our musicians.
It's fantastic to know you had such an amazing evening and would recommend the experience to others. Thank you for your support, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Fantastic experience last night
Fantastic experience last night - Fleetwood Mac at The Church of St Mary, Cottingham.
A wonderful setting beautifully lit in which to enjoy three superb musicians perform some of our favourite music in arrangement for strings.
The crew were very courteous and professional. (Must mention Toby in particular!!).
Thank you all giving us a memorable, special evening.
Highly recommend this experience and will be following events.
Rachel
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Rachel,
Thank you for your wonderful feedback. We're delighted to hear that you had such a fantastic evening at our Fleetwood Mac concert in Cottingham and enjoyed the beautiful setting, candlelit atmosphere, and superb performance from our musicians.
It's especially lovely to hear your kind words about our team. We'll be sure to pass on your special mention to Toby, who will be thrilled to know he helped make your evening so memorable.
Thank you for your recommendation and support. We look forward to welcoming you back to another Lumos concert soon.
Lumos Experiences
No candlelight, too much daylight
The music was amazing, the church was a perfect venue. But we’ve missed the magical spark of the whole romantic candlelight experience because of the daylight. The sun was shining inside through the windows. It was as if there were no candles. We thought that was very unfortunate.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Mar,
Thank you for your feedback. We're delighted to hear that you enjoyed the music and found the church to be a wonderful venue.
We're sorry that the daylight affected the atmosphere and that the candlelight experience did not create the magical ambience you were expecting. While natural light can sometimes vary depending on the venue and time of year, we understand that this is an important part of the overall experience.
We appreciate your comments and will take them into consideration as we continue to improve our events.
Thank you again for sharing your thoughts.
Lumos Experiences
What a lovely setting and great…
What a lovely setting and great talented musicians, loved it. I do feel they could have advertised it more, even a board on the road beside the church for a few days would bring the crowds in. Price is steep for the experience, but it was special and I thoroughly enjoyed the hour.
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the beautiful setting and the performance by our talented musicians.
We also appreciate your suggestion about promoting our events more locally. Feedback like this is incredibly valuable and helps us reach more people who may enjoy our concerts.
Thank you for your comments regarding ticket pricing. We're pleased to hear that, despite this, you found the experience special and thoroughly enjoyed your evening.
We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Amazing renditions of Coldplay songs my…
Amazing renditions of Coldplay songs my friend and I thoroughly enjoyed it very moving and emotional for us both !
Will be looking at other experiences as we both love fleetwood mac and several others.
Thanks
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Andrew,
Thank you for your wonderful feedback. We're delighted to hear that you and your friend found our Coldplay concert so moving and emotional, and that you enjoyed the beautiful performances by our musicians.
It's fantastic to know that you're already looking at our other concerts, including Fleetwood Mac and more. We truly appreciate your support and look forward to welcoming you back to another Lumos experience soon.
Lumos Experiences
We enjoyed an incredible array of…
We enjoyed an incredible array of Beatle music played by an extremely talented string trio. The setting was beautiful with all the candles. The staff was organized and very friendly! Such a wonderful, memorable performance!
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Linda,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the incredible Beatles programme and the outstanding performance by our talented string trio.
It's lovely to know that the beautiful candlelit setting and the friendly, organised team helped make the evening so memorable. Thank you for your kind words and support—we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
The three women on violin
The three women on violin, viola and cello were PHENOMENAL! We were told they had just met and had an hour practice. Their sound was flawless. Their stage presence was impeccable. The pieces they played were so emotional.
I had never heard of Lumos before, but I will be a lifetime groupie.
Well done!!
July 24, 2026
Unprompted review
Reply from Lumos Experiences
Hi Scott,
Thank you for your incredible feedback. We're absolutely delighted to hear how much you enjoyed the performance and that our musicians made such a lasting impression with their talent, emotion, and stage presence.
It means so much to hear that this was your first Lumos experience and that we've gained a lifelong supporter. Thank you for your wonderful encouragement—we truly appreciate it and can't wait to welcome you back to another Lumos concert soon.
Lumos Experiences
Ambleside concert
Extremely nice venue and looked very much in keeping with the music of the evening when decorated with the mass of s was fm light candles. the sound was fine and the three musicians played, spoke and dressed impeccably . my only negative point would be the cost for an hour was quite expensive I would have preferred a longer concert with a drinks break covering the two hours rather than having two separate concerts, I understand this would not have been as financially viable to have one longer concert ( we would have payed a bit more) but two separate ones felt rushed , I think most people would have preferred the split longer concert, otherwise very pleasant evening.
July 18, 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your thoughtful feedback. We're delighted to hear that you enjoyed the venue, the candlelit atmosphere, and the performance by our musicians.
We appreciate your comments regarding the concert length and value for money. Your suggestion of a longer performance with an interval is valuable, and we'll certainly take it into consideration as we continue to develop our events and programmes.
Thank you again for taking the time to share your experience. We're pleased you had a very enjoyable evening and hope to welcome you back to another Lumos concert soon.
Lumos Experiences
I really enjoyed the performance and atmosphere
I really enjoyed the performance (and the tiny bit of audience interaction), but have dropped 1 star simply because the runtime is so short at 1h. 20-30 min more and it would be 5 stars.
The setup with electric candles also gave a nice atmosphere in the church environment.
Given the nature of the venues, you really don't need to be spending double to sit at the front (it's not a play after all), and i could hear the music perfectly well from the back so save those pennies.
Lumos and/or venue staff where also helpful providing my wife and I with mugs of water when we forgot to bring our bottles.
July 10, 2026
Unprompted review
Reply from Lumos Experiences
Hi Neil,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the performance, the atmosphere created by the candles, and the helpfulness of our team.
We appreciate your comments regarding the concert length and understand that you would have enjoyed a longer performance. Feedback like yours is invaluable as we continue to develop our programmes and enhance the overall experience.
Thank you again for taking the time to share your thoughts. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Very overpriced bad sound quality and seating
Very overpriced for three musicians. No working microphone for person who did the commentary couldn’t hear a word. Paid more for ‘gold seating’ due to having a better view. Couldn’t see anything over the heads of other people due to it being pews in a church and being in the middle did not afford a good view. People walked out unsurprisingly. If we had paid £10 each fair enough - but £60 is a rip off. Asked for a refund and just given an AI response. Don’t waste your money.
July 17, 2026
Unprompted review
Reply from Lumos Experiences
Hi Louise,
I hope you are having a great day!
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We regret that the microphone issue affected your enjoyment of the commentary and appreciate your comments regarding the seating and visibility. We understand how frustrating this must have been.
Our ticket prices reflect the overall concert experience, including the performance by our professional musicians and the unique venue. While we appreciate that you were disappointed, as outlined in our booking terms, we are unable to offer refunds when an event goes ahead as scheduled.
We value all feedback and will take your comments into consideration as we continue to improve our events. Thank you for taking the time to
share your experience.
Kind regards
The location was changed and we were not informed
The location was changed and we were not told. We arrived at St Marys Church Axminster and it was locked and silent. We found out there was a second, tiny chapel called St Marys an 8 minute uphill walk away. We had to run to it, in case we then had to return to the first church, perhaps it was closed for a break. The second church was also closed. We began jogging back by now I had blistered as my sensible, flat evening shoes are not made for running. (I'm a long distance hiker so not one to complain at walking, with the right footwear) We met three other people also confused and walking to the second church. We all headed back to main church, my son had to carry me as it was too painful. We asked two passersby, one said there was some event on at the townhall. we looked on Lumos website and it said the venue had changed to it. I had to walk barefoot to townhall and enter, late, interuupting other people's viewing,missing the first song. It took a while to calm down and enjoy the performance, The staff were very nice, the music was very good, but I was a little disappointed at just three musicians, expecting an orchestra. Also it only lasted one hour but I booked because it was for my son's and my birthdays and as it was his favourite composer. Between booking and the event date, Lumos are very keen to send emails advertising other events but don't bother to let you know, once you have paid, that the venue has changed.
July 17, 2026
Unprompted review
Reply from Lumos Experiences
Hi Marion,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you encountered before the concert.
We understand how frustrating it must have been to arrive at the original venue and only then discover that it had changed. We sincerely apologise for the confusion and the distress this caused, particularly as it resulted in you missing part of the performance and affected your enjoyment of what was intended to be a special birthday celebration.
We're pleased to hear that you enjoyed the musicians and found our staff helpful. We also appreciate your feedback regarding the programme length and performance format, as well as your comments about communication. We take all customer feedback seriously and will review our processes to help ensure venue changes are communicated as clearly as possible.
Thank you again for bringing your experience to our attention.
Lumos Experiences
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