It's almost a month since I bought the red light cap hair therapy no results yet so I'm being a little skeptical about it but I'll give it a month or so.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using it on my lumbar spine 4x a week for a couple of weeks and hasn't done anything for the pain. I'm willing to keep trying for a few more weeks maybe then I can give you a better rating.
Company replied
I’ve been using the LumyHealth multi spectrum red light therapy pad, daily for 30 minutes! This product is AMAZING!! I’m SO impressed! Each wavelength offers so many unique benefits, from skin health... See more
Company replied
I have been using my red light mats for several months now and have noticed a significant difference in my cellulite. It has become a part of my daily routine to lay in my bag for 30 minutes and I... See more
Company replied
Company details
Written by the company
LumyHealth is a wellness-focused brand dedicated to providing safe, effective, and accessible red light therapy solutions for home use. Our mission is to empower individuals to take control of their health through science-backed, non-invasive technology. We specialize in a range of FDA-registered red light therapy products, including full-body therapy mats, targeted LED panels, wearable caps, and skincare-focused devices. Each product is designed with both performance and comfort in mind, making clinical-level therapy achievable from the comfort of home. At LumyHealth, we value transparency, customer care, and continuous innovation. From chronic pain relief and muscle recovery to hair regrowth and skin rejuvenation, our devices are trusted by thousands across the U.S. and beyond. Whether you're looking to relieve discomfort, improve your wellness routine, or explore alternative healing — LumyHealth is here to support your journey to better health, naturally.
Contact info
1500 N GRANT ST STE R, 80203, DENVER, United States
- support@lumyhealth.com
- lumyhealth.com
4.0
Great
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, efficient customer service
Aurora responded to my email problem quickly and fixed a price discrepancy without any hassle.
May 15, 2026
Unprompted review
Reply from Lumyhealth
Thank you so much for your kind words.
We’re really glad to hear that your issue was resolved quickly and that you had a smooth experience with our support team. Providing fast and helpful service is always our goal, and your feedback truly means a lot to us.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Lumyhealth was so great in working with…
Lumyhealth was so great in working with me. They have fabulous customers service. The product itself was so well packed and arrived in a timely manner. I would definitely use it his company for future purchases
May 7, 2026
Unprompted review
Reply from Lumyhealth
Thank you so much for your wonderful feedback and support.
We’re truly happy to hear that you had a great experience with our customer service and that your order arrived safely and on time. It means a lot to us to know you’re satisfied with both the product and the overall experience.
We really appreciate your trust in LumyHealth and look forward to serving you again in the future.
I brought a concern up and their team…
I brought a concern up and their team responded right away. They asked a few questions but ultimately took care of my concern very smoothly. I highly recommend using thier products.
May 1, 2026
Unprompted review
Reply from Lumyhealth
Thank you so much for your kind words and recommendation.
We’re really glad to hear that our team was able to respond quickly and resolve your concern smoothly. Providing helpful and responsive support is very important to us, and it’s wonderful to know you had a positive experience with both our products and service.
We truly appreciate your support and trust in LumyHealth.
The quality of product was…
The quality of product was questionable. Could not return the ems short
April 23, 2026
Unprompted review
Reply from Lumyhealth
Thank you for sharing your feedback.
We’re sorry to hear that you were not fully satisfied with the EMS shorts. These products are designed as intimate, skin-contact wearable devices, which is why they fall under hygiene-sensitive items and cannot be returned once opened, in line with our return policy.
We understand this may be disappointing, and we truly appreciate your understanding. If you experienced any issues with sizing or functionality, we would be happy to help troubleshoot or guide you on proper usage to improve your experience.
Your feedback on product quality has also been noted and will be shared with our product team for review and improvement.
Reply from Lumyhealth
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were not fully satisfied with the EMS shorts. These items are designed as intimate, skin-contact wearable devices, which is why they fall under hygiene-sensitive products and are not eligible for return once opened, as stated in our return policy.
We understand this may be disappointing, and we truly appreciate your understanding. If you experienced any issues with sizing, comfort, or functionality, we would be happy to assist you in troubleshooting or providing usage guidance to help improve your experience.
Your feedback regarding product quality is also noted and will be shared with our product team for review and improvement.
Warm regards,
Aurora
Lumy Health Customer Support
support@lumyhealth.com
www.lumyhealth.com
We had ordered a LUMYHEALTH™ LED Light…
We had ordered a LUMYHEALTH™ LED Light Therapy Machine. We had an issue with it and LumyHealth sent a replacement right away. Unfortunately our package was stolen from our front step and when I contacted LumyHealth, they immediately sent another replacement at no cost a second time.
We got the unit and are very happy. Thank you LumyHealth...
April 23, 2026
Unprompted review
Reply from Lumyhealth
Thank you so much for sharing your experience with us — we truly appreciate your kind words and your trust in LumyHealth.
We’re very sorry to hear about the initial issue and the inconvenience caused by the lost package, but we’re really glad our team was able to resolve everything quickly for you. It means a lot to hear that you’re happy with your device now and having a good experience with it.
If you ever need any assistance in the future, we’re always here to help.
Regretful
I will update my review after the return process, but I'm very unhappy. It made my condition worse. I started looking at other manufacturers of this product and some either stated to use caution or advised against it. Nowhere could I find that information in their manual or on their website. Also, it uses two different email addresses (customer service or support) to address the return.
March 30, 2026
Unprompted review
Reply from Lumyhealth
Hi, we’re very sorry to hear about your experience and truly regret that the product did not meet your expectations. Your feedback is important, and we understand your concern regarding the information provided and the confusion with contact emails.
We take this seriously and would like the opportunity to assist you directly. Please reach out to us at support@lumyhealth.com
with your order number, and our team will prioritize your return request and review your case as quickly as possible.
Thank you for bringing this to our attention.
I ordered a red light therapy bag.
I ordered a red light therapy bag.
As a new user I was unaware of the importance of irradiance. They are unable to provide me with 3rd party testing on how much irradiance this bag puts out. I’m disappointed and want to be refunded. I just want a QUALITY red light device that is worth my time. And since I can’t get the information from them, I don’t think this device will do what it claims.
April 8, 2026
Unprompted review
Reply from Lumyhealth
Hi, thank you for your feedback — we’re sorry to hear you’re disappointed.
We understand that irradiance and independent testing data are important when choosing a red light therapy device. At the moment, we do not have a third-party laboratory report available to share publicly for this product.
Our red light therapy bag is designed and tested under internal quality standards for home wellness and recovery use, but we completely understand your concerns if you’re looking for more detailed independent verification.
If you are not satisfied with your purchase, please reach out to our support team with your order details and we will be happy to review return or refund options for you according to our policy.
Warm regards,
LumyHealth Support Team
A surprise: Customs Dury fee required!
I would give 5 stars because the delivery service was adequate, and the product seems to be very well made. However, I was not informed of a customs duty fee that I had to pay to get my parcel. This wouldn't have stopped me to place the order, but having to spend almost $30.00 more without notice was not a pleasant surprise. JC
March 24, 2026
Reply from Lumyhealth
Hi JC, thank you for your feedback and for your kind words about the product quality. We sincerely apologize for the unexpected customs duty fee and understand how frustrating that surprise must have been. We appreciate you bringing this to our attention, as transparency is very important to us, and your feedback helps us improve communication for our customers. If you would like to discuss this further, please feel free to contact us at support@lumyhealth.com
. Thank you again for your support.
Difficult to put on
Difficult to put on. Difficult to reach the pad to power on and off. The fit is just not right for a 5’ female.
March 24, 2026
Reply from Lumyhealth
Hello,
We are deeply sorry to hear that you found this product inconvenient to wear and use, especially for someone your height (5 feet). We completely understand how frustrating it can be when product size and user experience are inadequate.
We will forward your feedback regarding the difficult-to-reach power button and the size not being suitable for shorter individuals directly to the product team for future improvements.
If you need guidance on how to wear the product more easily, please feel free to contact us—we'd be happy to assist you.
Sincerely,
Aurora
Lumy Health Customer Support
📧 support@lumyhealth.com
🌐 www.lumyhealth.com
I’ve been having shoulder pains for…
I’ve been having shoulder pains for months after I pushed a freezer across my kitchen floor to move to another room my left side became very painful and bruised. My doctors thinks it was either tendons or ligaments that had been damaged. I am 68 years old and should not be doing things like that even though I was getting better I was still in pain so I saw this online ordered it and it’s the best thing I have gotten and I use it 20 minutes a day and the red light therapy is just wonderful. I’ve went from where it’s very difficult to pick up a Tumblr to being able to pick the Tumblr up without pain and I can move my arm up and down I will continue to use it. It’s the best money I ever spent.
March 25, 2026
Reply from Lumyhealth
Thank you so much for sharing your heartfelt and inspiring experience with us!
We’re truly sorry to hear about your shoulder injury, and it means the world to us that our red light therapy device has helped relieve your pain, improved your mobility, and let you get back to simple daily tasks comfortably again.
At 68 years old, your comfort and recovery are what matter most — and we’re so grateful our product became something you can trust and rely on.
We’re thrilled it’s been worth every penny for you, and we hope you continue to feel better and better with daily use. Thank you so much for choosing LumyHealth!
Warm regards,
LumyHealth Customer Support
Quick responses
When I contacted them with a question about the straps for my mask. They resoonded quickly to my unitial inquiry, as well as the follow up questions I had.
The 4D mask fits more comfortably that my previous mask by a different manufacturer. I've used it daily since it arrived. While it's too soon to say if it is helping my fine lines, my husband insists that my skin looks brighter.
March 17, 2026
Unprompted review
Reply from Lumyhealth
Thank you so much for your wonderful review!
We’re glad we could assist you promptly with your strap questions, and we’re thrilled to hear the 4D mask fits comfortably and is working well for you.
It’s amazing to hear your skin looks brighter — that’s such encouraging feedback!
We hope you continue to enjoy great results with daily use.
Thanks again for choosing LumyHealth!
Warm regards,
LumyHealth Customer Support
BUYER BEWARE!
BUYER BEWARE! Make sure to read ALL the fine print. I am disappointed with LumyHealth and their response when I did not get the product I thought I was ordering due to their deceptive advertising practices. I would have to pay a restocking fee because package was opened (of course it was opened, I needed to see what I thought I had purchased!) and pay for return postage. I calculated the total cost amount and I would be out over USD$150.
I was looking forward to enjoying my full body red light therapy ‘bag’ but instead received a ‘mat’ due to their deceptive wording. I will never again purchase from LumyHealth.
March 8, 2026
Unprompted review
Reply from Lumyhealth
Hi there,
We’re truly sorry to hear you’re disappointed with your purchase, and we understand how frustrating it can be when a product doesn’t match your expectations.
We want to clarify that we shipped exactly the item you ordered, matching the title, description, photos, and specifications on the product page at the time of your order. We did not send an incorrect or different item.
As our return policy clearly states, returns for personal preference/ordering error are subject to a restocking fee and customer-paid return shipping, which we communicated transparently before processing your return request. We always strive to be clear about our policies and product details to avoid misunderstandings.
We value your feedback and will use it to improve our product descriptions for better clarity. We wish you the best in finding a product that fully meets your needs.
Warm regards,
LumyHealth Customer Support
Amazing product
Amazing product. Tooo a while to ship but after 3 uses I already feel a difference. It’s a great product for the price and I did a lot of research.
March 4, 2026
Unprompted review
Reply from Lumyhealth
Thank you so much for your amazing review!
We’re thrilled to hear you’re already feeling positive results after just a few uses — that’s exactly what we love to hear.
We apologize for the slight delay in shipping, and we truly appreciate your patience.
We’re glad our product lived up to your research and expectations for the value.
Enjoy your therapy, and thank you again for choosing LumyHealth!
Warm regards,
LumyHealth Customer Support
Very disappointed with this Lumy Health…
Very disappointed with this Lumy Health product. Christmas gift that sometimes works and sometimes does not! I have had it 7 weeks the cords have already had to be replaced and now the controller won’t work. This is very poorly made and customer service response is too slow. Over $1200 for this is not worth it! Will Not purchase from this company again!
February 23, 2026
Unprompted review
Reply from Lumyhealth
Hi there,
We are truly sorry to hear your red light therapy device has been experiencing issues with the cord and controller, and we apologize for the slow response that added to your frustration.
This is absolutely not the experience we want you to have, especially with a product you purchased as a Christmas gift and invested in for your wellness. Quality and reliability are our top priorities, and we take your feedback very seriously.
Please send us a direct message with your order number so we can urgently assist you with a warranty replacement for the faulty parts or device, and ensure this is resolved quickly for you.
We appreciate you taking the time to share your experience — it helps us improve our products and support. We hope to have the chance to make this right for you.
Warm regards,
LumyHealth Customer Support
Very bad customer service
Very bad customer service. They don't reply on emails. There is not live agent. Only bot sends emails and answers on chat.
February 19, 2026
Unprompted review
Reply from Lumyhealth
We sincerely apologize for the poor experience you’ve had with our customer service.
We also want to assure you that we have responded multiple times regarding your question about the 15% discount code. It’s possible that our replies may have been filtered into your spam or promotions folder, which may have prevented you from seeing them. Please know that we have never ignored your request, and addressing your concerns is very important to us.
We completely understand how frustrating and inconvenient this situation must be, and we are committed to resolving your discount code issue promptly and thoroughly.
We kindly ask that you check your spam or promotions folder, or simply contact us again at [support@lumyhealth.com](mailto:support@lumyhealth.com). Once we hear from you, we will prioritize your case and assist you immediately.
Terrible Shopping Experience
The product quality is poor. It not only smells bad but also looks used. Since the company is not based in the US, their return policy is strict, and you must pay for return shipping regardless of fault. Customer service was argumentative, making this a very terrible shopping experience.
December 3, 2025
Unprompted review
Reply from Lumyhealth
We are extremely sorry that this shopping experience was so unpleasant for you! We take the issues you mentioned regarding the product's odor and signs of use very seriously, as these clearly did not meet our quality standards. Regarding our return policy, we understand that international return shipping costs can be inconvenient for you. We have processed your return and provided a full refund, and we will also cover your return shipping costs, which will be refunded to you upon receiving the returned goods. We will also seriously review this incident, strengthen quality control and customer service training, and prevent similar situations from happening again. We sincerely apologize again and hope to have the opportunity to regain your trust.
POOR CUSTOMER SERVICE
I purchased the Lumy health red light therapy bag in December 2025. One month later I am already having technical problems with it. Bag won't heat up like it used to. The remotes wont power it on or off. So far it's been a total disappointment. I had to send videos showing the problems to them. And there response was. when we get new remotes in stock in the warehouse we will send new remotes. What if I get new remotes and the bag still dosent heat up? Wow that would defintely be upsetting. I paid $1,274.00 for this and this is there resolution? When they advertise full replacement if you have any problems with the unit. And I guess I will just have to wait for remotes to get in stock??? Terrible customer service!
January 18, 2026
Unprompted review
Reply from Lumyhealth
We are extremely sorry for the unpleasant experience! We completely understand how disappointed you must be, having purchased the therapy kit for $1274 and only used it for a month before it developed a problem.
We have arranged to send you a brand new remote control, based on our technical team's initial assessment. However, please rest assured that this is not the final solution. If the new remote control still does not resolve the issue, we will immediately replace your therapy kit with a completely new one, strictly adhering to our "full replacement" commitment.
Our one-year warranty service will fully protect your rights. Please feel free to contact us anytime if you have any further questions. We apologize again for this unpleasant experience and thank you for your patience and understanding.
Reply from Lumyhealth
Thank you so much for your support and for taking the time to share your experience!
We’re glad to hear all your orders have arrived smoothly with no issues.
It’s always a pleasure serving you, and we look forward to being of service again soon!
Warm regards,
LumyHealth Customer Support
While some my order was incomplete
While some my order was incomplete, you not only made good on making it right, but went beyond and responded quickly.
December 4, 2025
Reply from Lumyhealth
Thank you so much for your kind review and for sharing your positive experience!
We’re truly glad we were able to resolve the incomplete order quickly for you and go the extra mile to make things right.
Your satisfaction means everything to us, and we greatly appreciate you taking the time to leave this feedback.
We hope you enjoy your LumyHealth product, and we look forward to serving you again in the future!
Warm regards,
LumyHealth Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.