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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, describing items as beautiful, well-made, and sturdy. Many highlight the excellent delivery service, noting the professionalism, efficiency, and helpfulness of the delivery teams, who often go above and beyond. The staff also receives high marks for their kindness, responsiveness, and ability to provide timely updates and solutions. However, some customers experienced issues with delayed deliveries, with furniture taking longer than expected to arrive. A few people also reported receiving damaged items or products with manufacturing defects, such as misaligned holes or broken parts, which made assembly difficult.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are very happy with... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Service

Consumers find service to be positive. Many reviewers praise the white glove service, highlighting its speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, call... See more

Rated 5 out of 5 stars

We ordered the Ashley Cabalynn Light Brown King Upholstered Platform Bed from Luna Furniture and couldn’t be more pleased! The whole process was super easy, and the customer service team excellent ens... See more

Rated 5 out of 5 stars

Luna has been an absolute pleasure to buy from. We bought the Emelia sectional couch which came as expected with great quality. Packaging is very secure. We did have 2 small indentions on one of our... See more

Rated 5 out of 5 stars

It took over a month to get my sofas, but at the end it was worth the wait .. My sofas are beautiful,very well made , I ABSOLUTELY LOVE THEM!.. and cheaper than any other furniture company..I want to... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store
  4. Mattress Store
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

It took over a month to get my sofas

It took over a month to get my sofas, but at the end it was worth the wait .. My sofas are beautiful,very well made , I ABSOLUTELY LOVE THEM!.. and cheaper than any other furniture company..I want to thank Luna's furniture for my couches and the delivery guy's for doing an awesome job in delivering my couches..My drive way is long and narrow ,fenced on both sides , I didn't think the huge trailer was going to make it thru but it did.. EXCELENTE SKILLS DRIVER!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Your delivery team is on the ball

Your delivery team is on the ball! I am severely impressed with the quality of these couches. I am so glad I found you on social media. This is by far the best couch purchase that I have ever bought! I love my couches so much thank you Im very very pleased

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Luna had been an absolute pleasure to…

Luna has been an absolute pleasure to buy from. We bought the Emelia sectional couch which came as expected with great quality. Packaging is very secure. We did have 2 small indentions on one of our pieces which we don't think happened during delivery. When we reached out that day, Kay and Ryan immediately responded with a solution. We are so happy we chose Luna furniture and not from the over priced big chain that doesnt care about their customers. I have never had such a responsive customer service experience with a furniture company who take pride in their service. Our furniture is so comfortable and beautiful. We will be purchasing from Luna again.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent delivery!

I still have not assembled the two loveseats, but the placement of their boxes allowed the car to fit back into the garage

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Was skeptical at first…

Was skeptical at first because of the low prices, but when it came me and my girlfriend were extremely satisfied. The furniture also seems to be of high quality build. Very sturdy build for the nightstands, dresser, and frame. Very great choice for a great price. We went to multiple other furniture stores and are glad we went with Luna furniture.

November 3, 2025
Unprompted review

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