Generally, I am very happy with the service. Unfortunately, you dont offer Credit Cards. Therefore, I am still relying on another bank account as Credit Cards are required in some countries - i.e. for... See more
Company replied
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Review summary
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What people talk about most
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Generally things work perfectly. However, I don't like the new "functionality" that the security code changes every hour and you can only see it on the app. In general I would prefer more functions to... See more
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I call Lunar, in order to have an overview on a service that I purchased few months ago via a promotion. The customer service helped me and he clarified that the service was closed as I decided and... See more
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Easy but without address or bank card, sometimes it's difficult to cash out. Specially, international students or introvert people don't ask for help so easily. Best of luck ❤️🩹🇧🇩🪅
Company replied
Company details
About Lunar Denmark
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Hack Kampmanns Plads 10, 8000, Aarhus C, Denmark
- support@lunar.app
- lunar.app
4.4
Excellent
29K reviews
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Good but expensive
The service is good but I find 149 DKK/month is too high fee. I do not feel I get a value for this money. I want to downgrade my plan but always forget to do this :(
August 26, 2026
May use AI-assist with repliesRead more
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Reply from Lunar Denmark
Hi Eniko
Thank you for sharing your experience.
It's great to hear we were helpful and gave you all the information you needed.
Thanks for putting it into words!
Best regards, Pelle
Dispute was an great decision from both…
Dispute was an great decision from both side as lunar guided me very well
September 2, 2026
Unprompted review
Reply from Lunar Denmark
Hi Bishal
Thank you for sharing your experience.
We're glad we could guide you well through the dispute and that it worked out for you, that's exactly the kind of support we want to give.
Thanks for putting it into words!
Best regards, Pelle
Money reclaim back
I had a problem with a company that withdrew money from my card even though they were not supposed to. I filed a dispute and after a few days, I received an email saying that I had won the dispute and that the full amount had been refunded to me.
September 1, 2026
Unprompted review
Reply from Lunar Denmark
Hi!
Thank you for sharing your experience.
We're glad the dispute was resolved in your favour and that the full amount was refunded to you, it's good to know we could help put things right.
Should anything else ever come up, we're always here to help. Thanks for putting it into words!
Best regards, Pelle
My account has been blocked
My account has been blocked. I had sent my arguments but they did not responsed and opened, services are too much poor.
August 26, 2026
Unprompted review
Reply from Lunar Denmark
Hi Shiva
I am sorry to hear that your account has been blocked and that you feel you have not received a response to the information you have provided.
I would very much like to look into what has happened and see if I can help move your case forward. However, I first need to be able to identify your customer relationship and the specific case before I can do that.
It is important to mention that an account is not blocked without a reason. When an account is blocked, there are specific circumstances that we need to clarify, and as part of that process we may ask for documentation or additional information. I understand, however, that waiting for this to be resolved can be very frustrating, especially when you are unable to access your account.
Please send me the contact details connected to your Lunar account through Trustpilot. I will then do my best to locate your case and make sure it reaches the right team.
I am sorry for the experience you have had so far, and I hope we can get some clarity on your case and help move things forward.
Best regards,
Yakup
I'm appreciating everything Lara did to…
I'm appreciating everything Lara did to solve my issue. Once again thank you so much Lara.
All Lunar support team are competent young people. Thank you.
September 1, 2026
Unprompted review
Reply from Lunar Denmark
Hi Hristo
Thank you for sharing your experience.
It's great to hear Lara solved your issue and that you found the whole support team so competent, we'll be sure to pass your thanks along to her and the team.
Thanks for putting it into words!
Best regards, Pelle
Reply from Lunar Denmark
Hi Shahan
Thank you for the kind words.
It's great to hear you had such a good experience with us.
Thank you for taking the time to share your opinion!
Best regards, Pelle
Reply from Lunar Denmark
Hi Alani
Thank you for the kind words.
"Banking made easy" is exactly what we aim for, as we want to give ownership of your bank back to you.
Thank you for taking the time to share your opinion!
Best regards, Pelle
Communication was good and fast
Communication was good and fast! My questions were answered!
September 1, 2026
Reply from Lunar Denmark
Hi Laura
Thank you for sharing your valuable experience.
It's great to hear the communication was good and fast, and that you got all your questions answered.
Thanks for putting it into words!
Best regards, Pelle
I made an international transfer on…
I made an international transfer on August 14th, and I didn't receive the money in time. However, when I contacted customer service, specifically, Yakup, he was extremely helpful and resolved me issue immediately. I received the money within couple of hours. Thanks again for customer support and Yakup!
September 1, 2026
Unprompted review
Reply from Lunar Denmark
Hi Ahmed
I am sorry to hear that you have been left without a proper update on your international transfer. I completely understand how frustrating that must be, especially when you are currently outside Denmark and urgently need the funds.
We would very much like to look into what has happened with your transfer and what may be causing the delay. An international transfer can involve several parties along the way, but that does not change the fact that you should have a clear update on what is happening.
We have requested your contact information via Trustpilot. Please feel free to provide it, and we will do our best to locate your case and look into the matter further.
Best regards
Yakup
It's a great bank so far
It's a great bank so far, I recently moved to Denmark and needed a Nem-konto. It was so hard trying to sign up or get a meeting with the other banks. Lunar bank, was an easy sign up, card came 1 week ahead of schedule and quick sign up for a Nem-konto. I love when things are easy and swift
August 24, 2026
Reply from Lunar Denmark
Hi B Brown
Thank you for sharing your experience. It's wonderful to hear that, after moving to Denmark, you found the sign-up easy and swift, your card arrived ahead of schedule, and getting a NemKonto was quick. That ease is exactly what we aim for, as we want to give ownership of your bank back to you. Welcome, and thanks for putting it into words!
Best regards, Pelle
Never had issues with Lunar
Never had issues with Lunar. Really quick and helpful responses from the Customer Services team.
January 1, 2026
Unprompted review
Reply from Lunar Denmark
Hi Toma
Thank you for sharing your experience.
It's great to hear you've never had issues, and that our customer service team has been quick and helpful whenever you needed them. Thanks for putting it into words!
Best regards, Pelle
Really pleased with the onboarding…
Really pleased with the onboarding process at Lunar. Special thanks to Naomi for the excellent support and quick assistance with my application. The customer service is top-notch!
August 31, 2026
Unprompted review
Reply from Lunar Denmark
Hi Daumantas
Thank you for sharing your experience.
It's great to hear the onboarding went so smoothly, and that Naomi gave you excellent, quick support with your application, we'll be sure to pass your thanks along to her.
Thanks for putting it into words!
Best regards, Pelle
The customer service is really kind and…
The customer service is really kind and pleasant. However the account creation for non-Eu takes a long time and much longer than the 10 working days as promised. I was told to upload documents 2 additional time (and counting) and I still could not create the bank account. I would suggest to ask the required documents immediately instead of needing to wait to be prompted again and again.
August 31, 2026
Unprompted review
Application process too long
The whole process takes too long for
Opening a simple bank account.In my case from early June till 31st of August with waiting periods of 10 to 12 days for the customer not being aware what it is the chance to get his
application aproved.As a positive remark the last 3 weeks of this period were more friendly with proper guidance thru the process
August 31, 2026
Unprompted review
Great to open opportunity of Greenland residents
I have been try before but was impossible from Greenland residents, now it's More easy
August 23, 2026
Reply from Lunar Denmark
Hi Frank!
Thank you for sharing your experience.
It's great to hear that signing up is now easier for you as a Greenland resident, we are very sorry for the inconvenience there must have been in the start.
Thanks for putting it into words!
Best regards, Pelle
Reply from Lunar Denmark
Hi Nikolaos
Thank you for the kind words.
It's great to hear you find the app easy to use with a clean interface. That ease is exactly what we aim for, as we want to give ownership of your bank back to you.
Thank you for taking the time to share your opinion!
Best regards, Pelle
Blocked cards with no reason stated no way to unblock
So yesterday I transferred some money to my Revolut account. I haven't done this before because it's a new account. So I did it in increments I first transferred 1000 DKK, then 7,000 DKK, and then finally 22,000 dkk. I'm guessing this seems suspicious to the app or it raised an internal alarm or something. After this my card was blocked I couldn't use it through Google wallet or physically.
This happened yesterday on Friday after workouts, so I opened the in-app help, where an AI couldnt really help me, so it just told me that it forwarded messages to a human and that it will take 5-6 days for someone to reply. Now here is the thing I am in a foreign country, and back in Denmark I have rent and power betalingsservice due on 1st of September in 4 days. And I have no idea if these payments will go through.
So to sum up I'm in a foreign country with my cards blocked no cash, no explanation why my cards are blocked. Only a guess. And no customer support in app or to call during the weekends so I'm completely stuck without idea why.
Absolutely horrible and stressful so that is why I rate application, customer service and service (to all the blocks without the explanations) with 1 star.
Here's the suggestion: at least give a reason in your app why a card has been blocked, for example due to suspicious activity, and that blocking will last certain amount of time or until unblocked. And then maybe explain what the next steps are for unblocking if it is even possible comma if not maybe tell your user so that they know that they will have to get a new car or that they know something because I am still in the unknown. I am still guessing and I still have no clue. Your questions list in the help section of the app is not really helpful.
August 29, 2026
Reply from Lunar Denmark
Hi Boris,
Thank you for taking the time to explain your experience in such detail.
I completely understand why this situation was both stressful and frustrating, especially when you were abroad, had your cards blocked and were left uncertain about what was happening or what you needed to do next.
I also appreciate the feedback you have given regarding the information provided in the app. I agree that when a card is temporarily blocked, it is important that customers have a clear understanding of what is happening and, where possible, what the next steps are. Not knowing whether a block is temporary, whether any action is required, or when you can expect to use your card again can understandably create a lot of uncertainty.
We cannot go into the specific circumstances behind a card block here on Trustpilot, as these are private details relating to your account. However, there are security measures in place that can temporarily restrict card usage when certain activity is detected. These measures are intended to help protect customers and their accounts.
I am glad that we were able to get your cards unblocked, and I hope everything is now working normally again.
Thank you again for the constructive feedback. Your suggestions regarding clearer information and guidance in the app are fair points, and I will make sure they are passed on internally.
Best regards,
Yakup
Excellent support!
Excellent support from my bank when I was scammed through an online purchase. They helped me recover my money quickly and professionally. Very grateful!
June 9, 2026
Unprompted review
Reply from Lunar Denmark
Hi Stas
Thank you for sharing your experience. We're glad we could help you recover your money quickly and professionally after the scam, that's exactly the kind of support we want to give.
Should anything else ever come up, we're always here to help.
Thanks for putting it into words!
Best regards, Pelle
Reply from Lunar Denmark
Hi Rares,
Thank you for your kind feedback and recommendation.
It is great to hear if you have had a positive experience with our team and found us professional. We really appreciate you taking the time to share your experience.
Have a great day!
Kind regards,
Nynne
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