fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
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See what reviewers are saying
Top notch experience and service. Application to review to confirmation to approval all within barely 3 hours. Traditional banks will probably take 3 weeks instead if you are lucky. Thanks, Markus,... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Horrific new user experience
Horrific new user experience, being made to order a card before you've even opened the home page of the app and then being prompted to make accounts after you've already been prompted to order a card makes absolutely no sense. When attempting to close my account, the process is obfuscated and once you finally get hold of someone the response time is horribly slow, and then you are prompted to pay for an additional three months. Horrible experience, would only recommend if you need access to a bank very quickly as the times are likely faster than traditional banks.
July 9, 2026
Unprompted review
Reply from Lunar Sweden
Hi Holly,
Thank you for bringing this to our attention and sharing your experience. This is not the experience we want new customers to have, and we apologize that this was your introduction.
I'd like to look into this more closely to better understand what happened and see if there's anything I can do from here. Please don't hesitate to reach out at +4610 555 85 05 or via the chat in the Lunar app and ask for me personally.
Best regards,
Alva
Opening a business The perfect bank for small business owners. with Lunar…
Opening a business account with Lunar Bank was a fantastic experience. The entire process is incredibly clear and straightforward, making it perfect for small business openers. Markus provided excellent service and made everything easy. Highly recommended!
July 3, 2026
Unprompted review
Reply from Lunar Sweden
Hi Inoka, & welcome to Lunar Business!
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Markus made the whole process so easy and straightforward. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Richard,
Thank you for your kind words! Fast and easy – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
Cant recommend as a business account
Signed up with Lunar with my Swedish Consulting/Development AB. I disclosed volume and frequency of incoming international transfers from Switzerland in the initial KYC survey and I'm now facing the second blocked incoming transfer within 6 weeks. I'm all for anti money laundering laws but the speed with Lunar is just abysmal. It's been three days since the most recent transfer was blocked and I haven't been contacted for further steps. Meanwhile I'd love to pay out some salary and settle my tax account.
Also fees are high and basically functionality doesn't work. Can't preschedule international transfers, cannot save recipients and the app times out after every transfer and needs to be restarted. For a digital first bank it very much feels like banking pre internet.
July 2, 2026
Unprompted review
Reply from Lunar Sweden
Hi Robert,
Thank you for sharing your experience with us.
I want to start by saying that we're truly sorry to hear about your situation. I can assure you that this is not the experience we want to convey.
As you mentioned, we as a bank have an obligation to understand how our accounts and products are being used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge. That said, we always aim for these processes to feel smooth and not impact your financial flexibility. I'm sorry this hasn't been the case, and we take your feedback seriously.
I'm also sorry to hear that some of the app's features haven't met your expectations. It's through feedback like yours that we understand where we need to improve, both in how we handle processes and in product functionality. Regarding the ability to preschedule and save recipients for international transfers, I can say that we're actively working to make it possible.
I've requested your contact details here on Trustpilot, as I'd like to reach out directly to look into what happened with your international transfers and help you move forward in the best way from here. You're also welcome to contact us at 010 555 85 05 or via the chat in the Lunar app and ask for me personally.
I look forward to hearing from you.
All the best,
Claudia
I have a good experience and get an…
I have a good experience and get an easy way to contact and to solve things. Thanks
July 2, 2026
Unprompted review
Reply from Lunar Sweden
Hi AbdulKarim,
Thank you for sharing your experience!
We're glad to hear you had a good experience and found it easy to get in touch and get things sorted, that's the banking experience we aim for.
We look forward to having you with us on our journey!
All the best,
Claudia
Top notch experience and service
Top notch experience and service. Application to review to confirmation to approval all within barely 3 hours. Traditional banks will probably take 3 weeks instead if you are lucky.
Thanks, Markus, for great service!
July 2, 2026
Unprompted review
Reply from Lunar Sweden
Hi Yury, thank you for your kind words!
We're glad to hear the process from application to approval felt fast and smooth, that's exactly the banking experience we're working towards. I've passed your message on to Markus!
All the best,
Claudia
fast and sweet customer service
fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
June 18, 2026
Reply from Lunar Sweden
Hi Frantz,
Thank you for your kind words about our customer service and app! We're glad to hear the experience felt fast and user-friendly, that's exactly the banking experience we're working towards.
We also appreciate your feedback on multi-currency accounts, it is through feedback that we best know how we can improve.
We look forward to having you with us on our journey!
All the best,
Claudia
Very good service
June 17, 2026
Reply from Lunar Sweden
Hi Yaseen,
Thank you for your kind words! We're so glad to hear you had a great experience with us.
We look forward to having you with us on our journey!
All the best,
Claudia
Please don’t send me any email notifications. I don’t want you to change your mind about anything — I only need the information I asked for.
I have no further comments.
When a client makes a payment, I fully understand and agree that a transaction fee is required.
However, when I personally deposit my own savings into my own business account, I still have to pay a transaction fee — and this makes no sense to me.
This message is simply proof that I will immediately return the funds to my main bank after the term expires.
Sometimes it is better to pay more, as long as the bank does not irritate its customers the way Lunar does.
I am new to this, and this is my first — and it seems also my last — experience with your service.
I will gladly share my review on other platforms.
Best regards,
June 17, 2026
Reply from Lunar Sweden
Hi Dusan,
Thank you for taking the time to share your experience. We're sorry to hear it hasn't met your expectations.
The transaction fees on Bankgiro, PlusGiro and Swish payments are part of our business plans and vary depending on the plan you have. For account-to-account transfers however, there is no fee.
Unfortunately, our system has no way of distinguishing whether a Bankgiro, PlusGiro or Swish payment comes from you personally or from one of your clients, which means we're unable to treat them differently. When you want to deposit money to your own account, we recommend a bank (account-to-account) transfer.
We hope this helps clarify things, and we'd like the chance to help you find the right setup. You're very welcome to reach out to us at 010 555 85 05 or via the chat in the Lunar app, and ask for me.
Best regards,
Alva
Nice energy from Niklas
June 23, 2026
Reply from Lunar Sweden
Hi,
Thank you for your kind words!
We're so happy to hear about your experience with Niklas. I've passed on your message to him.
We look forward to having you with us on our journey!
All the best,
Claudia
I have had an excellent experience with…
I have had an excellent experience with Lunar and could not be happier with their service. The app is modern, easy to use, and makes banking simple and convenient.
A special thank you to Emilia, who has been incredibly helpful and professional every time I needed assistance. Whether through chat or phone calls, she always took the time to support me, answer my questions, and make sure everything was handled smoothly. Her outstanding customer service truly made a difference.
I would highly recommend Lunar to anyone looking for a reliable and customer-focused bank. If I ever need a business account again in the future, Lunar will be my very first choice without hesitation.
Thank you, Lunar, and especially Emilia, for the fantastic experience!
June 17, 2026
Unprompted review
Reply from Lunar Sweden
Hi Shafiullah,
Thank you for your wonderful words! It means a lot to us to hear that Emilia could make such a difference – professional, helpful and always taking the time to make sure everything was handled smoothly is exactly the standard we strive for. I've passed on your kind words to her.
Best regards,
Alva
Perfect
Perfect!
Everything went very smoothly from start of application to assessment till the access of account.
Really happy to have this
Thankyou!
May 26, 2026
Unprompted review
Reply from Lunar Sweden
Hi Mohsin,
Thank you for your kind words! We're really glad to hear that everything went smoothly from start to finish – that's exactly the experience we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Martin,
Thank you for your kind words! We're glad to hear you're a satisfied customer – that means a lot to us.
We look forward to having you with us on our journey!
Best regards,
Alva
Chat is more quicker than sending even…
Chat is more quicker than sending even send email .
I was satisfied to chat with Mathilda.
I received everything I was looking for in min
Thank you
June 15, 2026
Unprompted review
Reply from Lunar Sweden
Hi Eric,
Thank you for your kind words! We're glad to hear that Mathilda could help you so quickly via chat – fast and efficient support is exactly what we strive for. I've passed on your kind words to her.
We look forward to having you with us on our journey!
Best regards,
Alva
Good customer service
Good customer service
Fast response by Oliver and precise too
June 10, 2026
Unprompted review
Reply from Lunar Sweden
Hi Zak,
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Oliver delivered fast and precise responses. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
I could not attach my rental agreement
I could not attach my rental agreement. I called to Lina. While the conversation between us, my phone disconnected. But Lina sent an email and helped me lot. She attached my rental agreement. Thank you so much for that.
June 12, 2026
Unprompted review
Reply from Lunar Sweden
Hi Achini,
Thank you for your kind words! It's great to hear that Lina could help you sort it out and made sure everything was taken care of – even after the call got disconnected. That's the experience we're working for, and I've passed on your kind words to her.
We look forward to having you with us on our journey!
Best regards,
Alva
Had an issue with my account
Had an issue with my account, had to call just once and it took less than 20 minutes to have my solution. So grateful with Tilda.
June 9, 2026
Unprompted review
Reply from Lunar Sweden
Hi Elsa,
What a great experience! We're so glad Tilda could sort things out so quickly – I've passed on your kind words to her.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Deng,
Thank you for your kind words! We're glad to hear you had a great experience with us.
We look forward to having you with us on our journey!
Best regards,
Alva
Eric was very fast and helpful with the…
Eric was very fast and helpful with the bank account!
Very good job to everyone!
June 3, 2026
Unprompted review
Reply from Lunar Sweden
Hi Gerald,
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Eric delivered. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Worst SHIT ever...
Worst SHIT ever.... Customer service is young people that care zero about your issue!
May 28, 2026
Unprompted review
Reply from Lunar Sweden
Hi Daniel,
Thank you for taking the time to leave a review. We're sorry to hear that you haven't felt taken care of – that's truly not the experience we want our customers to have.
We've already tried to reach out to you via Trustpilot but haven't heard back from you. We'd love the chance to look into what happened and work together to find a solution. Please don't hesitate to reach out to us at +4610 555 85 05, Monday to Friday between 09–16, or via the chat in the Lunar app, and ask for me.
We hope to hear from you soon!
Best regards,
Alva
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