The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in ti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They have contacted over direct phone call for support. I have got all support instantly..as a buisness owner i am highly satisfied.
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it!... See more
Company replied
Company details
- Bank
- also in
- Financial Institution
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bast Lunar 👑👑👑
October 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Think Twice Before Trusting Lunar With Your Business
My experience with Lunar has been absolutely terrible and I honestly regret ever choosing this bank for my business. The customer service has been extremely disappointing, and the way my case and refund dispute have been handled is simply unacceptable. I expected professionalism, transparency and accountability from a financial institution. Instead, I have been met with frustration, inadequate support and a lack of satisfactory resolution.
Customers should never have to waste their valuable time chasing their own bank for answers or fighting to have their concerns taken seriously. This is particularly unacceptable when you are trying to establish a business relationship and expect your bank to support you not create unnecessary problems.
Opening an account with Lunar was a mistake, and I would not choose this bank again. Lunar is very quick and responsive when you first sign up and become a customer. However, once you actually need help and expect them to take responsibility, the situation changes completely. Suddenly, getting a proper response becomes a struggle and they do not even bother replying to your messages. Based on my experience, I would strongly advise other business owners to think carefully before trusting Lunar with their business finances.
I am genuinely happy to leave Lunar behind and move my business banking elsewhere and I only wish I had chosen another bank from the beginning. Lunar has completely lost my trust. This has been an unnecessarily frustrating experience and Lunar has failed to meet even my basic expectations of a professional banking partner.
October 9, 2026
Unprompted review
Reply from Lunar Sweden
Hi Axim,
Thank you for sharing this in detail. I’m sorry to hear about your experience with the refund dispute, and I understand that not having clarity on where things stand can be frustrating.
Refund disputes can sometimes take time to investigate properly, as they may involve coordination with other parties. I’d like to make sure your case gets a proper look and that you get a clear answer.
You’re welcome to contact us at +4610 555 85 05 or via the chat in the Lunar app, so we can look into this.
Best regards,
Alva
They have contacted over direct phone…
They have contacted over direct phone call for support. I have got all support instantly..as a buisness owner i am highly satisfied.
March 10, 2026
Reply from Lunar Sweden
Hi Neloy, & welcome to Lunar Business!
Thank you for your review! Great to hear that you received support over a direct phone call and got instant help with your questions as a business owner.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Good app, but support could be easier to reach
The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in time, so I eventually had to cancel the purchase. I’ve also found that when I need clarification about charges or payments, it can take time to find the right support. Overall, the service works, but access to quicker human support would improve my experience.
October 1, 2026
Very efficient communication
Very efficient communication, personal dedicated person for service
October 6, 2026
Unprompted review
Reply from Lunar Sweden
Hi Javad,
Thank you for your review! Great to hear that you experienced such efficient communication and had a dedicated, personal point of contact throughout your service.
We look forward to having you with us on our journey!
Best regards,
Alva
Great experience and services
Everything is good. The app and the services. Good choice to pick Lunar.
September 24, 2026
Reply from Lunar Sweden
Hi Daniel,
Thank you for your review! Great to hear that both the app and the services are working well for you – managing your finances should be easy.
We look forward to having you with us on our journey!
Best regards,
Alva
My experience was very godd with eric
October 1, 2026
Unprompted review
Reply from Lunar Sweden
Hi Faizan,
Thank you for your review! Great to hear that you had a good experience with Eric. I've passed your kind words on to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Still not reply my open ticket question
September 14, 2026
Reply from Lunar Sweden
Hi Hsin-Yi,
Thank you for taking the time to share this. I'm sorry to hear your question is still open, that's not the experience we want you to have.
We'd like to look into this and help you get a proper answer. Could you reach out to us via the chat in the Lunar app or call us at 010 555 85 05 and we'll make sure your case gets the attention it needs.
Best regards,
Alva
Good bank so far
September 16, 2026
Reply from Lunar Sweden
Hi Pietro,
Thank you for your feedback! Great to hear you're enjoying Lunar so far.
Have a great Friday and a nice weekend!
Best regards,
Alva
Insane waiting time for international…
Insane waiting time for international transfers. No support through customer service. Just a reminder for the apartment responsible to do it?
I’m truly disappointed. While business depend on these transactions. We have waited more than a week!
September 15, 2026
Unprompted review
Reply from Lunar Sweden
Hi Satu,
Thank you for sharing this with us. We understand that it can be frustrating when transfers don't go smoothly, especially when a business depends on them, and we're sorry to hear that you haven't gotten the help you need.
We'd like to look into this with you directly and understand exactly what's happened with your transfer. Please reach out via the Lunar app, call us on 010 555 85 05, or share your contact details here on Trustpilot, so we can follow up on your specific case and give you a proper update.
Best regards,
Alva
Money fraud
Hello everyone,
I would like to inform everyone and warn you about this bank, which I consider to be UNRELIABLE.
Here is my story:
On July 22, 2026, I wanted to purchase a car in Sweden and made an international bank transfer of €14,500 from my account at SEB BANK LITHUANIA to the car seller’s account at LUNAR BANK.
Almost two months have now passed, but the company has still not received the money.
I have called Lunar Bank twice, but because I am not their customer, they have not provided me with any information. I also tried to contact them by email, but I have received no response.
SEB BANK LITHUANIA has also contacted LUNAR BANK twice through the SEPA international payment system, but five weeks passed and they have still received no response.
The company — the recipient of the funds — has also contacted the bank several times. The response they received was that : no one had sent them any money.
We are all extremely disappointed with LUNAR BANK and its unwillingness to cooperate and provide the necessary information.
Unfortunately, given the situation, I am now forced to contact the police regarding the suspected unlawful withholding or misappropriation of my money
September 14, 2026
Unprompted review
Reply from Lunar Sweden
Hi Vilmantas,
Thank you for sharing this with us. We take matters like unreceived transfers extremely seriously, and we understand how stressful this situation must be.
International transfers can sometimes involve multiple banks and intermediary steps, which occasionally causes delays or requires additional information from all parties involved, but five months sounds like a very long time, and this shouldn't take this long to resolve.
As you're not a Lunar customer yourself, we're unable to look into transfer– or account-specific details. However, we'd encourage the recipient of the funds, who does hold a Lunar account, to contact us directly via the Lunar app or by phone – we will of course look into this.
Best regards,
Alva
Representatives was always ready to…
Representatives was always ready to help ASAP.
August 7, 2026
Unprompted review
Reply from Lunar Sweden
Hi Bilal,
Thank you for your feedback! Great to hear our representatives were always ready to help you as soon as possible – that's the experience we're working for.
We look forward to having you on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Imtiaz,
Thank you for your feedback! Great to hear the process was so fast – that's exactly the experience we're working for.
We look forward to having you on our journey!
Best regards,
Alva
Super fast and good quality service
Super fast service. Good quality app. Amazing customer support. I wish all the banks were the same. Thanks Markus for your 5 stars help!
September 10, 2026
Unprompted review
Reply from Lunar Sweden
Hi Laura,
Thank you for your review! It's wonderful to hear that you're enjoying the app and the speed of our service — that's exactly the experience we aim to give every customer.
I'll make sure to pass your kind words along to Markus, and we look forward to having you with us on this journey!
Best regards,
Alva
I gues it could be lower fare for…
I gues it could be lower fare for online banking transactions. For example you took 995 sek for liqutivy report. Howewer you are very fast. I didn't wait you anytime. It was fully automated.
September 1, 2026
Reply from Lunar Sweden
Hi Ahmet,
Thank you for your feedback! Great to hear that you appreciated the process being fully automated and fast.
We hear your point about wishing for lower fees on certain banking services, such as the report you mentioned – we'll make sure to take this feedback onboard internally.
Best regards,
Alva
Professional and friendly
Professional and friendly, he helped me directly.
September 6, 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your feedback! Great to hear you received professional and friendly help, and that we were able to assist you directly – that's exactly the experience we work for.
We look forward to having you on our journey!
Best regards,
Alva
Been trying to contact them via email…
Been trying to contact them via email for a month now after I closed my account because I needed some info from them that I realised after I closed it and because of psycological reasons I can't call.
Been trying to get a full statement from when I opened the account and the date I opened it.
Sinice the account is closed I can't use the app to get that info and they do not answer on the 2 emails I've sent.
September 5, 2026
Unprompted review
Reply from Lunar Sweden
Hi Patrik,
Thank you for sharing this and making us aware. We're sorry to hear you haven't received a response yet. That's of course not how it should be, and we'd really like to help you move forward as soon as possible.
When closing an account with us, you should always get an account statement of the full engagement with us. We send it through email, physical mail or Kivra.
We want to look into this and solve it as soon as possible, and have therefore asked for your contact details on Trustpilot. Please get back to us so we have the opportinuty to investigate this further.
Best regards,
Alva
So far so good
So far I am very happy with Lunar. I like the AI help which so far has been able to answer all my questions and guide me.
My only problem I have with Lunar is that I can't buy crypto and transfer it out of a Lunar wallet.
Otherwise all is good 👍
August 26, 2026
Reply from Lunar Sweden
Hi Lloyd,
Thank you for your feedback! Great to hear the AI assistant has been able to answer your questions and guide you along the way 🙌
We also appreciate your feedback about our crypto offering, and we're always working to expand what's possible in the app.
Best regards,
Alva
Smooth and quick chat service from…
Smooth and quick chat service from Eric, starting a customership with good experience with opening the account for a new business!
September 1, 2026
Unprompted review
Reply from Lunar Sweden
Hi Esteri, & warmly welcome to Lunar Business!
Thank you for your review! Great to hear that you had such a smooth and quick experience opening your business account with Eric.
I'll make sure to pass your kind words on to him.
We wish you a wonderful Wednesday!
Best regards,
Alva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.