The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in ti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They have contacted over direct phone call for support. I have got all support instantly..as a buisness owner i am highly satisfied.
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it!... See more
Company replied
Company details
- Bank
- also in
- Financial Institution
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast and sweet customer service
fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
June 18, 2026
Reply from Lunar Sweden
Hi Frantz,
Thank you for your kind words about our customer service and app! We're glad to hear the experience felt fast and user-friendly, that's exactly the banking experience we're working towards.
We also appreciate your feedback on multi-currency accounts, it is through feedback that we best know how we can improve.
We look forward to having you with us on our journey!
All the best,
Claudia
Very good service
June 17, 2026
Reply from Lunar Sweden
Hi Yaseen,
Thank you for your kind words! We're so glad to hear you had a great experience with us.
We look forward to having you with us on our journey!
All the best,
Claudia
Please don’t send me any email notifications. I don’t want you to change your mind about anything — I only need the information I asked for.
I have no further comments.
When a client makes a payment, I fully understand and agree that a transaction fee is required.
However, when I personally deposit my own savings into my own business account, I still have to pay a transaction fee — and this makes no sense to me.
This message is simply proof that I will immediately return the funds to my main bank after the term expires.
Sometimes it is better to pay more, as long as the bank does not irritate its customers the way Lunar does.
I am new to this, and this is my first — and it seems also my last — experience with your service.
I will gladly share my review on other platforms.
Best regards,
June 17, 2026
Reply from Lunar Sweden
Hi Dusan,
Thank you for taking the time to share your experience. We're sorry to hear it hasn't met your expectations.
The transaction fees on Bankgiro, PlusGiro and Swish payments are part of our business plans and vary depending on the plan you have. For account-to-account transfers however, there is no fee.
Unfortunately, our system has no way of distinguishing whether a Bankgiro, PlusGiro or Swish payment comes from you personally or from one of your clients, which means we're unable to treat them differently. When you want to deposit money to your own account, we recommend a bank (account-to-account) transfer.
We hope this helps clarify things, and we'd like the chance to help you find the right setup. You're very welcome to reach out to us at 010 555 85 05 or via the chat in the Lunar app, and ask for me.
Best regards,
Alva
Nice energy from Niklas
June 23, 2026
Reply from Lunar Sweden
Hi,
Thank you for your kind words!
We're so happy to hear about your experience with Niklas. I've passed on your message to him.
We look forward to having you with us on our journey!
All the best,
Claudia
I have had an excellent experience with…
I have had an excellent experience with Lunar and could not be happier with their service. The app is modern, easy to use, and makes banking simple and convenient.
A special thank you to Emilia, who has been incredibly helpful and professional every time I needed assistance. Whether through chat or phone calls, she always took the time to support me, answer my questions, and make sure everything was handled smoothly. Her outstanding customer service truly made a difference.
I would highly recommend Lunar to anyone looking for a reliable and customer-focused bank. If I ever need a business account again in the future, Lunar will be my very first choice without hesitation.
Thank you, Lunar, and especially Emilia, for the fantastic experience!
June 17, 2026
Unprompted review
Reply from Lunar Sweden
Hi Shafiullah,
Thank you for your wonderful words! It means a lot to us to hear that Emilia could make such a difference – professional, helpful and always taking the time to make sure everything was handled smoothly is exactly the standard we strive for. I've passed on your kind words to her.
Best regards,
Alva
Perfect
Perfect!
Everything went very smoothly from start of application to assessment till the access of account.
Really happy to have this
Thankyou!
May 26, 2026
Unprompted review
Reply from Lunar Sweden
Hi Mohsin,
Thank you for your kind words! We're really glad to hear that everything went smoothly from start to finish – that's exactly the experience we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Martin,
Thank you for your kind words! We're glad to hear you're a satisfied customer – that means a lot to us.
We look forward to having you with us on our journey!
Best regards,
Alva
Chat is more quicker than sending even…
Chat is more quicker than sending even send email .
I was satisfied to chat with Mathilda.
I received everything I was looking for in min
Thank you
June 15, 2026
Unprompted review
Reply from Lunar Sweden
Hi Eric,
Thank you for your kind words! We're glad to hear that Mathilda could help you so quickly via chat – fast and efficient support is exactly what we strive for. I've passed on your kind words to her.
We look forward to having you with us on our journey!
Best regards,
Alva
Good customer service
Good customer service
Fast response by Oliver and precise too
June 10, 2026
Unprompted review
Reply from Lunar Sweden
Hi Zak,
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Oliver delivered fast and precise responses. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
I could not attach my rental agreement
I could not attach my rental agreement. I called to Lina. While the conversation between us, my phone disconnected. But Lina sent an email and helped me lot. She attached my rental agreement. Thank you so much for that.
June 12, 2026
Unprompted review
Reply from Lunar Sweden
Hi Achini,
Thank you for your kind words! It's great to hear that Lina could help you sort it out and made sure everything was taken care of – even after the call got disconnected. That's the experience we're working for, and I've passed on your kind words to her.
We look forward to having you with us on our journey!
Best regards,
Alva
Had an issue with my account
Had an issue with my account, had to call just once and it took less than 20 minutes to have my solution. So grateful with Tilda.
June 9, 2026
Unprompted review
Reply from Lunar Sweden
Hi Elsa,
What a great experience! We're so glad Tilda could sort things out so quickly – I've passed on your kind words to her.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Deng,
Thank you for your kind words! We're glad to hear you had a great experience with us.
We look forward to having you with us on our journey!
Best regards,
Alva
Eric was very fast and helpful with the…
Eric was very fast and helpful with the bank account!
Very good job to everyone!
June 3, 2026
Unprompted review
Reply from Lunar Sweden
Hi Gerald,
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Eric delivered. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Worst SHIT ever...
Worst SHIT ever.... Customer service is young people that care zero about your issue!
May 28, 2026
Unprompted review
Reply from Lunar Sweden
Hi Daniel,
Thank you for taking the time to leave a review. We're sorry to hear that you haven't felt taken care of – that's truly not the experience we want our customers to have.
We've already tried to reach out to you via Trustpilot but haven't heard back from you. We'd love the chance to look into what happened and work together to find a solution. Please don't hesitate to reach out to us at +4610 555 85 05, Monday to Friday between 09–16, or via the chat in the Lunar app, and ask for me.
We hope to hear from you soon!
Best regards,
Alva
We are very satisfied with Lunar Bank
We are very satisfied with Lunar Bank. The service has been smooth, reliable, and easy to use from day one. Their modern banking solutions, fast support, and user-friendly platform have made managing our business finances simple and efficient. We highly recommend Lunar Bank to others looking for a professional and trustworthy banking partner.
May 17, 2026
Reply from Lunar Sweden
Hi Maira,
Thank you so much for your kind words! Smooth, reliable and easy to use from day one – that's exactly the banking experience we work for. We look forward to having you and your business with us on our journey!
All the best,
Claudia
I am very disappointed with Lunar
I am very disappointed with Lunar. A handling time of 5–10 business days for customer support cases is completely unacceptable in 2026. This really highlights the difference between choosing a small niche bank versus a larger, established bank with proper resources and customer service.
When it comes to banking and financial matters, customers expect fast responses and reliability — not having to wait over a week just to get assistance. Unfortunately, Lunar does not feel built for customers who need professional and dependable service.
I cannot recommend this bank.
May 24, 2026
Unprompted review
Reply from Lunar Sweden
Hi Patrik,
Thank you for sharing your experience with us.
We're truly sorry to hear that our response time has not met your expectations. This is not the experience we want to provide. I would really like to hear more about your situation and gain a better understanding of your case in order to help you in the best way possible. I've requested your contact details here on Trustpilot so I can reach out to you. You're also very welcome to contact us at 010 555 85 05 and ask for me.
We look forward to hearing from you!
All the best,
Claudia
Rejected my application without reason…
Rejected my application without reason or explanation given, after I replied to their email with six KYC questions. I guess I'll have to stick to SEB as my preferred business bank.
May 19, 2026
Unprompted review
Reply from Lunar Sweden
Hi Isak,
Thank you for sharing your experience with us.
We're sorry to hear that your application was rejected and that you feel you didn't receive a clear explanation. When an application is rejected, our aim is always to communicate the reason clearly, and the reason is always stated in the email we send out.
I'd like to look into your case further and help you in the best way possible. I've requested your contact details here on Trustpilot so I can reach out to you. You're also very welcome to contact us at 010 555 85 05 and ask for me.
We look forward to hearing from you!
Best regards,
Alva
Thanks for your support Eric
Thanks for your support Eric, it’s went easy for my application
May 8, 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your kind review! It's great to hear that Eric made the application process so smooth – I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Ines,
Thank you for your kind review! We're glad to hear you got fast and helpful support – that's exactly the experience we work for.
We look forward to having you with us on our journey!
Best regards,
Alva
Professional, efficient, and founder-friendly service
I had an excellent experience opening a business account for my engineering firm, Aquvia AB. As a founder with international experience, I appreciated the clear communication and the professional approach of the onboarding team. Mads was exceptionally helpful, guiding me through the KYC process with efficiency and clarity. The process was smooth, and I highly recommend Lunar for any serious entrepreneur in Sweden.
May 7, 2026
Unprompted review
Reply from Lunar Sweden
Hi Yasith, & welcome to Lunar Business!
We're so happy to hear that Mads could make the onboarding process so smooth and professional – clear communication and efficiency is exactly what we strive for. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.