The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in ti... See more
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They have contacted over direct phone call for support. I have got all support instantly..as a buisness owner i am highly satisfied.
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it!... See more
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Company details
- Bank
- also in
- Financial Institution
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great support
Markus from Lunar was diligent and answered all of the questions I had promptly and accurately. I especially appreciate the swiftness of the entire process with Lunar compared to "the big four banks" in Sweden, which would've taken me much longer to get done.
May 6, 2026
Unprompted review
Reply from Lunar Sweden
Hi Vanja, & welcome to Lunar Business!
It's great to hear that Markus could guide you through the process so swiftly and accurately – we're very proud of our case handlers who always put the customer first. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi,
Thank you for your review! We're glad to hear you find Lunar secure and easy to use – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
I had a great experience working with…
I had a great experience working with Oliver. He was very helpful, professional, and supportive throughout the process of opening the account. Highly recommended!
April 29, 2026
Unprompted review
Reply from Lunar Sweden
Hi Satee, & welcome to Lunar Business!
Great to hear that Oliver made the process so smooth and professional – that's exactly the experience we work for. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Great for a small business
I use Lunar for my small business. It works great. Had some small issues in the beginning, but the client service fixed them and were very supportive.
May 1, 2026
Reply from Lunar Sweden
Hi Alex,
Thank you for your kind review! Great to hear that our support could help you get everything sorted – that's exactly the experience we work for.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
The people i spoke with and emailed…
The people i spoke with and emailed with were very kind and extremely helpful
April 22, 2026
Unprompted review
Reply from Lunar Sweden
Hi Damian,
Thank you for your kind words! We're thrilled to see that you appreciate our customer service. We look forward to having you with us on our journey!
All the best,
Claudia
I’m satisfied
Mads was very professional, quick with to replies and get the job done very quickly. There wasn’t any unnecessary sidetracking. Which I value a great deal. Definitely great overall experience throughout the process.
April 22, 2026
Unprompted review
Reply from Lunar Sweden
Hi Luqman,
Thank you for your kind review! Great to hear that Mads made the process so smooth and efficient – that's exactly the experience we work for. I've passed on your kind words to him.
Best regards,
Alva
Under all criticism!
Under all criticism!! They ask for an explanation, receipts in the case but still my money is being held sense 27 MARS almost for a month, they tell me that as an account holder who needs to pay their bills etc. they can suddenly get rid of the only small amount they had and is the bank supposed to be allowed to steal from others?
March 27, 2026
Unprompted review
Reply from Lunar Sweden
Hi Sandra,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that you're feeling this way – we understand that the situation can cause frustration.
We want to be clear that as a bank, we never take money from our customers without reason. If an account has been restricted, there is always a reason for it.
As a bank, we have a regulatory obligation to understand how our accounts and products are used. This is due to requirements under credit regulations, our general terms and conditions, and anti-money laundering laws, all of which require us to maintain a high level of customer knowledge. While we understand that this type of situation can feel overwhelming and far from a smooth experience, we always strive for our customers to feel fairly treated throughout the process.
I've requested your contact details on Trustpilot so I can reach out to you directly and look into this further. You're also very welcome to contact us at +4610 555 85 05 or via the chat in the Lunar app, and ask for me.
We look forward to hearing from you!
Best regards,
Alva
Sepa transfers disappearing. Scam level neo bank.
Sepa transfers disappearing, customer service taking 4-5 days to get back to you regarding simple stuff.
Completely useless bank to use for a corporate account. Better use soemthing much more safe. Scam level on this one.
April 8, 2026
Unprompted review
Reply from Lunar Sweden
Hi Daniel,
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with us hasn't met your expectations – that's not the standard we strive for.
I've reached out to you directly to help resolve your concerns, and I hope we've been able to make your experience better with us. We also take your feedback on response times seriously. Our answering times via the chat can vary from each week depending on the inflow we receive, but you're always welcome to reach us on +46105558505 every Monday-Friday 09-16 and we'll be happy to assist you further.
Best regards,
Alva
Reply from Lunar Sweden
Hi Lisa, & welcome to Lunar!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us, and we look forward to having you with us on our journey!
Best regards,
Alva
Great experience setting up a business.
April 7, 2026
Reply from Lunar Sweden
Hi Niklas, & welcome to Lunar Business!
We're so happy to hear that you've had such a good experience with setting up your business. Your feedback means a lot to us, and we look forward to having you and your business with us on our journey!
Best regards,
Alva
Technically advanced banking
Technically advanced banking, more advanced than the big ordinary banking. You can transfer money from your other accounts or cards via apple/google pay and the money is in your Lunar directly. No complicated to match your daily private transactions.
March 29, 2026
Reply from Lunar Sweden
Hi Alibra,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thank you for sharing your experience with us – we look forward to having you with us on our journey!
All the best,
Alva
Reply from Lunar Sweden
Hi Steluta,
Thank you for sharing your experience with us. We are thrilled to see that you appreciate our customer service. We look forward to having you with us on our journey!
Best regards,
Alva
Zero support assistance and the worst…
Zero support assistance and the worst bank I have ever used
April 1, 2026
Reply from Lunar Sweden
Hi Momina,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim for all our customers to feel satisfied after being in contact with us.
Could you please provide more detailed feedback about your experience with us? This would give me a better understanding of what happened and allow me to assist you more effectively.
You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me, Alva, and I'll help you further personally.
We look forward to hearing from you.
All the best,
Alva
Reply from Lunar Sweden
Hi André,
Thank you for your kind words – we're happy to hear you've had a great experience with us!
We look forward to having you with us on our journey!
Best regards,
Alva
Great service and the process very…
Great service and the process very straightforward, thanks allot
March 31, 2026
Unprompted review
Reply from Lunar Sweden
Hi Dorald,
Thank you for your kind review! We're glad to hear you found the process straightforward and the service great – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
Very helpful customer
Very helpful customer! I got all the answer i need! Thank u Frans!!
March 27, 2026
Unprompted review
Reply from Lunar Sweden
Hi Racquel,
Thank you for your nice review!
We're delighted to hear about your experience with our support. I've passed your kind message along to Frans.
All the best,
Claudia
Good bank
It's good bank and fast customer service, better than many banks I've already tried it.
March 18, 2026
Reply from Lunar Sweden
Hi Ghiath,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better.
We look forward to having you with us on our journey!
All the best,
Alva
Great overall
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upcharges. Its just better.
March 25, 2026
Unprompted review
Reply from Lunar Sweden
Hi Jacob,
Thank you for your review!
We truly appreciate that you took the time to share your experience – it means a lot to us. We are so glad to hear that you have had a good experience with Lunar!
Best regards,
Alva
great best cooperation
March 25, 2026
Reply from Lunar Sweden
Hi,
Thank you for your nice review!
We're so happy to see that you've had a good experience with us – that's exactly what we're working for. We look forward having you with us on our journey!
All the best,
Alva
Hi I had a problem With a payment gone…
Hi I had a problem With a payment gone to wrong bankgiro and Lina was so kind. I’m yet waiting for the mail to be able to clear everything up but I’m certain that she will help me.
March 25, 2026
Unprompted review
Reply from Lunar Sweden
Hi Mohannad,
Thank you for your review!
We’re happy to hear that Lina is taking good care of you. We understand that payment issues can be stressful, but we assure you that we'll do our best to assist you.
All the best,
Alva
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