fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
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See what reviewers are saying
Top notch experience and service. Application to review to confirmation to approval all within barely 3 hours. Traditional banks will probably take 3 weeks instead if you are lucky. Thanks, Markus,... See more
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Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
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I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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12 December 2025
12 December 2025, I transferred money from my Handelsbanken account to my Lunar account, and then from Lunar to my Revolut account. All accounts are in my own name. The only mistake I made was not sending the funds directly to Revolut.
Since then, my money has effectively disappeared.
Despite providing proof of transaction, proof of ownership, and bank statements, I cannot see my previous transactions and still do not have access to my funds. As of 19 December 2025, I have received no clear explanation of where my money is or when this will be resolved.
Because of this delay, I will not be able to buy Christmas gifts for my family, which has caused a great deal of stress and disappointment during what should be a family time.
This has been the worst banking experience I have had. Lack of transparency, slow handling, and no clear communication have made the situation much worse.
I am sharing this review to warn others to be careful, even when transferring money between your own bank accounts. I sincerely hope Lunar resolves this urgently and improves their customer support.
December 19, 2025
Unprompted review
Reply from Lunar Sweden
Hi Ingemar,
Thank you for your review. First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge (KYC).
To achieve this, we occasionally need your help, which is why we ask questions or request documentation. We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines.
I want to ensure that you receive the service you deserve and hear more about your situation. You’re therefore more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me!
All the best,
Claudia
Easy and fast service.
December 18, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
We’re thrilled to hear that you find our service easy and fast. Your feedback means a lot to us.
All the best,
Claudia
I truly thanks to Lunar bank and…
I truly thanks to Lunar bank and specially the one who was handling my case. Like for the first time bank officials ask for such relevant questions and to make it easier and simple to understand.
December 16, 2025
Unprompted review
Reply from Lunar Sweden
Hi Arsalan,
Thank you so much for your kind words!
We’re thrilled to hear that you found our process clear and easy to understand. That is exactly the banking experience we’re working for. Your feedback means a lot to us, and we look forward to having you with us on our journey!
All the best,
Claudia
Incredibly bureaucratic
Tried to open up a business account for a tiny private investment holding (15k in assets)
Lunar bothered me with numerous silly KYC questions with very short deadlines and without clear process. Also all by email rather than well structured online.
Bottom line: they are more bureaucratic than traditional banks, not less.
I'm gonna use Airwallex or now instead - so much better.
December 12, 2025
Unprompted review
Reply from Lunar Sweden
Hi Jannis,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge (KYC).
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Worst ai support
Its very difficult to run a company, if its turn out well Lunar start asking questions about whwre you get your money even if you have traditional invoices they stop you from making deals. You cant send over money, they lock your creditcard. The worst is that you must try to solve all problems via a bad ai service. Then if you use Lunar to scan all invoices. If you change bank you need to download tgem one by one even if you are connected to Bokia or Fortnox. I CHANGE away from Lunar after one year
December 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Jan-Olof,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim for all our customers to feel satisfied and experience smooth processes. That of course include our customer knowledge routines.
- Regarding your feedback about us asking you questions:
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
- Regarding your feedback on downloading invoices:
If you want to download all saved receipts from Lunar, you can easily go to our web bank and download a bank statement and include receipts and attachments. Follow this like to get to our web: https://business.lunar.app/auth/signin?country=se
Could you please get back to us with your contact information here on Trustpilot? I want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
I look forward to hearing back from you.
All the best,
Alva
Reply from Lunar Sweden
Hi George,
Thank you for your review!
We're glad to hear that you've had a good experience with us.
We look forward to having you on our journey!
Best regards,
Alva
Worst bank in every way
Worst bank in every way! The positive comments are probably fake! Stay away from that horrible bank
December 8, 2025
Unprompted review
Reply from Lunar Sweden
Hi Petar,
Thank you for taking the time to share your feedback with us.
First and foremost, I am very sorry to hear that you feel this way. I can assure you that this is not the experience we want to convey.
If you would like to clarify your feedback, it will help us understand what happened and also follow up. You are welcome to contact our customer support directly in the app or by phone number +46105558505 and ask for me.
I look forward to hearing back to you.
Best regards,
Alva
Reply from Lunar Sweden
Hi Visera,
Thank you so much for your review!
We truly appreciate that you took the time to share your experience – it means a lot to us! We are so glad to hear that you have had a good experience with Lunar.
Best regards,
Alva
Don't. Just don't.
I chose Lunar Business when I started my company since they didnt have the 2500 sek startup fees and the monthly costs were very low.
Now we're a year in and i'm going to switch to another bank as soon as possible after this happened:
I tried to make an online purchase that I need asap but the total purchase amount was just over 31.000 sek. I got an error in the checkout stating that "transaction exceeds withdrawal limit". It's a safety measure. I get that. So i wanted to raise the limit temporarily. That's not possible.
What is the limit then, you might ask? Cause that info is not available on the page where you compare the vailable plans: the error message i got stated 2000 kr for a "15-17" plan (whatever that might be) and 5000 kr for a light or standard plan. Which turns out to be the private banking plans.
I wrote a question to the AI agent and that responded that the limit was actually 30.000 per day for card purchases. Which is very low for a business account, but okay.
Then the AI agent said "[...] If you need to make a larger purchase, let me know the reason for the purchase, the exact amount, who the recipient is, and if you have any supporting documents (like an invoice or order confirmation). I can then help you forward your request to customer support for a temporary limit increase".
Problem solved, right? After providing all the info the AI bot switched languages and said "thanks, we'll respond within 2-3 days". HOW LONG??
After two days i get a response from a "human". I highly doubt this was an actual human. Best case an prefab autoresponse:
"Hi there,
Your card limit is based on your plan. For Simple, the daily limit is 30,000 SEK, but for Essential and Limitless, it is 100,000 SEK.
To complete this payment, please upgrade your plan 🙏
Here’s how to change your plan: [...]"
I saw my phone light up when I got this message and immediately responded, but the chat already ended with a "please rate your conversation".
ARGH!
Tl;dr:
- Unreasonable limits on (card)purchases that can deadlock your company.
- Slow help
- Contradicting information
If you're considering using Lunar as business bank; please don't. Pay the 2500sek starting costs at a decent bank that's run by people, not robots.
December 3, 2025
Unprompted review
Reply from Lunar Sweden
Hi Johan,
Thank you for sharing for experience and feedback with us.
I'm truly sorry to hear about your experience. We aim for all our customers to feel satisfied and experience smooth processes. So I sincerely apologize to both hear about your experience and getting different information from our AI and human agents.
Our AI is still under progress and can sometimes give out the wrong information, which we apologize for. We continue to update it everyday, and your feedback helps us in our work.
We have 3 different plans depending on which products and services your business is in need of: Simple, Essential and Limitless. These plans have different card limits. For Simple the limit is 30.000 SEK/day. If you want a higher limit, you need to upgrade to either Essential or Limitless.
I've reached out to you in you Lunar app to continue discussing your feedback and how we can improve in the best way for our customers.
All the best,
Alva
If you work within Oresunds agreement - be careful
Was recommended LUNAR by new employer in Denmark: instead i got bunch of problems. Initial registration led me to Swedish Lunar, which is not what my employer needed. The first foundational question when in the an app derailed everything. It's like "Select your country". Since I live in sweden, i chose sweden, how TF i am supposed to know?
Now a whole month later I am not getting paid, and i have to apply again for Danish account. Great: "my address was not found", and now its manual review of Personbevis. I will have to wait for the skat.dk or borger.dk to process my NemKonto application, which took the like 3 weeks to send me a letter, and meanwhile I am out of money.
Also I absolutely HATE the lack of functional website. Everything is done via smartphone only. What is this, some teenager crypto app?
November 24, 2025
Reply from Lunar Sweden
Hi,
Thank you for your feedback.
The first page is the app is meant for either log in to an existing account or apply for a new account. By "Country" we mean in which country you want to apply for an account in, and after choosing country you need to click on "Apply now" so continue with the application.
I understand that this was not communicated clear to you – and I'd like to get in contact with you to hear more about your feedback and improvement proposals. It's through feedback we understand what we can improve.
Lunar is an app-based bank and our private customers can only access the bank through our app, while our business customer can access both our app and internet bank.
Please reach out to us at +46105558505 and ask for me Alva, and I'll handle your feedback and potential questions personally.
Best regards,
Alva
The customer service is absolutely…
The customer service is absolutely amazing. I needed my account opened in order to get started and Freja at Lunar helped me.
November 29, 2025
Unprompted review
Reply from Lunar Sweden
Hi Kaluba, & welcome to Lunar!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us. I have passed your kind message on to Freja.
Best regards,
Alva
im travelling soon
im travelling soon , i have transfer my money from lunar to my revolut because i going vacitions and they ask me the purpose of my transfer i explein to them and they dont respond to me , i even provide my ownership of my revolut and they dont help me , my money stuck there for no reason and soon im going holidays and i dont hvae money . this is terrible i dont know what to do. is been for 20 november and till today i dont have my money in my revolut and in saturday i hvae my holidays .
November 20, 2025
Unprompted review
Reply from Lunar Sweden
Hi Thorill,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim for all our customers to feel satisfied and experience smooth processes. So, I sincerely apologize to hear about your experience.
I've reached out to you today, and hopefully we'll be able to resolve the delays you're experiencing as soon as possible.
All the best,
Alva
very fast and efficient service
They really solved my questions about business account very quickly! I highly recommend Lunar Bank for business account! Very satisfied.
November 21, 2025
Unprompted review
Reply from Lunar Sweden
Hi Luiza,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us!
We are so glad to hear that you have had a good experience with Lunar.
Wishing you a wonderful day!
Best regards,
Lunar
Very straightforward and great support.
November 19, 2025
Unprompted review
Reply from Lunar Sweden
Hi Alejandro,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great to see that it's appreciated.
All the best,
Alva
The support team in Lunar is absolutely…
The support team in Lunar is absolutely amazing. I contacted Saga and Sigrid with some concerns with my account and they were solved in no time. Very happy with the service.
November 17, 2025
Unprompted review
Reply from Lunar Sweden
Hi Mohammad,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Saga and Sigrid.
All the best,
Alva
I have made a EURO international…
I have made a EURO international transaction inside EU and that didnt went through and money returned back after 2 weeks to my account and another time again didnt worked. Seems not working as normal banks. with swish and inside sweden is fine, but outsite is 0. Dont lay on lunar to send or recive money internationally!
October 30, 2025
Unprompted review
Reply from Lunar Sweden
Hi Joel,
Thank you for taking the time to leave a review.
We understand that it can be frustrating when transfers don’t go smoothly, and we of course want to assist you with this. We sincerely apologize for any inconvenience this may have caused.
We value your feedback and would like to understand it better so we can address it internally. I have therefore requested access to your contact details here on Trustpilot.
You are also more than welcome to contact us at +46105558505 or write to us directly in the app. Please ask for me, Alva, and I will personally make sure your feedback is taken care of and help you in the best way possible from here.
Best regards,
Alva
Reply from Lunar Sweden
Hi Dimitrios,
We're delighted to hear that you got fast responses from Markus – that's exactly the banking experience we're working for! I have forwarded your kind words to him.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Great bank for a new company
October 28, 2025
Reply from Lunar Sweden
Hi Mark,
Thank you for your nice review.
It's so nice to see that you appreciate our bank! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
Excellent Bank with Great Service
Lunar is an amazing bank! The app is super easy to use, modern, and reliable. Customer support is always friendly and quick to help. I really appreciate how smooth everything works, highly recommended! ⭐⭐⭐⭐⭐
October 28, 2025
Reply from Lunar Sweden
Hi Mattias,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience with our app and support – it means a lot to us!
Wishing you a wonderful day ⭐
Best regards,
Alva
Holding My Money Hostage – Unacceptable Service
I am extremely disappointed with Lunar. They are currently holding my own money and refusing to let me transfer it back to my Swedbank account, despite repeated requests.
Their app is glitchy and unreliable—when I tried to upload the required verification documents through the official upload feature, it simply wouldn’t work. After hours of frustration, I managed to send the documents via their in-app “Safe Chat” (which they claim is secure), yet nothing has moved. No confirmation, no update, no resolution.
It’s been days, and I still can’t access or move my own funds. This feels like financial hostage-taking, not banking. For a company that markets itself as modern and user-friendly, the reality is the opposite: poor technical infrastructure, zero transparency, and no real customer support.
I trusted Lunar with my money, and now I regret it deeply. Do not deposit significant funds here unless you’re prepared to potentially lose access to them. I urge Lunar to fix their broken systems and release customers’ money immediately.
October 20, 2025
Unprompted review
Reply from Lunar Sweden
Hi Göran,
Thank you for your review. First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience with our support and in our app.
Could you please get back to us with your contact information here on Trustpilot? I want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
I look forward to hearing back from you.
All the best,
Alva
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