Lushi's Plumbers Reviews 5

TrustScore 4 out of 5

4.0

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4.0

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

I recently had this company complete…

I recently had this company complete the plumbing and heating works in my property, further to a massive renovation of our whole house. The engineers they sent were very professional, knowledgeable and upon completion I received lots of tips on how to reduce my gas bills as well as maintenance advice. The back office was also very fast and supportive and all documentation including the gas certificate was sent very quickly. Overall, a great service that I highly recommend.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

The team was professional

The team was professional, courteous, and efficient from start to finish
They communicated clearly throughout the project and exceeded our expectations with their level of expertise and attention to detail

May 1, 2023
Unprompted review
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Reply from Lushi's Plumbers

Thank you for sharing your valuable feedback with us! We are delighted to know that you are pleased with our services. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

I haven't dealt with someone so professional in a while!

Just Wow!!!! I haven't dealt with someone so professional in a while! My Vaillant boiler recently got broken, and my journey to find a gas engineer began. This company wasn't the first I came across (unfortunately), and I had terrible experience with other companies not showing up or asking crazy amounts of money to repair my boiler. Then I found this company online, and thought I'd give them a call. The engineer Nick, showed up on my doorstep on the very same day I called him, to have a look into the issue and discuss prices. After his inspection and chatting about the options I have, we came to the conclusion that given the boiler age, it was much more worthwhile to invest in replacing the boiler, rather than getting it repaired. After speaking to my wife, I called him back and booked him to come and complete the replacement. He came back 2 days later, and completed the job by the end of the day. Nick, all I can say is that you are like a breath of fresh air, it is so rare to meet a young guy, so decent, knowledgable, and prompt nowadays. You definitely won me as a client for life.

May 3, 2023
Unprompted review
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Reply from Lushi's Plumbers

Thank you for sharing your feedback with us. We're thrilled to hear that you are pleased with our services and we look forward to the opportunity of serving you again in the future.

Rated 3 out of 5 stars

Good installation but doesn't offer…

Good installation but doesn't offer guarantee.

Thanks for your reply. When I didn't hear back from you in march, British Gas came to repair the leak. Regards, Joy

March 1, 2023
Unprompted review
Lushi's Plumbers logo

Reply from Lushi's Plumbers

Thank you for your review Joy,

We would like to apologize for any disappointment you may have experienced.

As a professional company, we would like to assure you that all of our workmanship is covered by 1 year warranty.

In your case, however, the issue was related to a part that has broken down, and since we are not the manufacturer, we are unable to offer guarantee on parts.


Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Lushi's Plumbers. My gas engineer, Nick, was very efficient, friendly, knowledgeable and changed by boiler in no time. He and his colleague came in the morning and undertook the work within the day. He even gave me some useful tips on aftercare. I received my gas safe certificate on the same evening. Overall, an excellent service that I highly recommend! I will surely be in touch in the future.

September 10, 2022
Unprompted review
Lushi's Plumbers logo

Reply from Lushi's Plumbers

Dear Linda,

Thank you so much for taking the time to leave us this amazing review!

We look forward to hearing from you again!

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