Purchased an item not received been over 6 weeks. The company are pretty much uncontactable too and don’t reply to any emails. Avoid at all costs
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Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantast... See more
SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. M... See more
Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with... See more
Company replied
Company details
Written by the company
Specialists In Authentic Pre-Owned Luxury.
Contact info
United Kingdom
- +447387182547
- contact@lussousato.com
- lussousato.com
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEST BUSINESS TO BUY SNEAKERS FROM!!!
This might be my first trust pilot review, but I had to take my time out for this company.
I saw Lusso Usato on eBay. I wanted a good pair of sneakers within a week; as I had a flight to catch, so I looked on eBay and eBay had listed a time frame of more than a week to receive sneakers from every seller using authenticity guarantee, but looking at the quality of Lusso Usato’s sneakers listed I had no doubt in its authenticity.
I had contacted Lusso Usato and got in contact with Connor using eBay messaging, and also I had found out about it’s website.
So Connor helped the transition go very smooth and promised me express delivery by checking out from their website, hard to find business that don’t match your needs and sell overpriced uncleaned sneakers
Whomever is reading this…give it a try, are the best website when it comes to pre-loved sneakers and they care about their customers ! They professionally clean sneakers and list them at good prices…
I don’t know why this business has not blown enough yet…
Anyway much said, in the process I got my sneakers in excellent condition the next day and they have gained a returning customer 👍
I hope they get more recognition.
Also I wasn’t paid to write this, I just had to give my word, so you guys can try it out
Do not order from here
Do not order from here, ordered with next day delivery and nothing has arrived and has now been 2 weeks. I emailed them and got a response to say if not received by the following week to email which I did and now they are ignoring my emails.
I haven’t received my order
Excellent condition 👏🏿 👌 and price…
Excellent condition 👏🏿 👌 and price wasn't bad either, though it took a while to arrived contrary to the initial 24 to 48 hours promised on the website, but other than that, I'm pleased with my order.
Please people do not buy anything from…
Please people do not buy anything from this,they are not serios people,I buy something I return because I don't like and they don't process my return I have prove they received but I don't understand why doing like that
For your peace of mind
For your peace of mind, please avoid these people. They will cause you depression.
I want to cancel my order phoned…
I want to cancel my order phoned emailed and messaged on Instagram and no reply still waiting for reply and also the cancellation as well through clear pay I ordered on the Saturday and cancelled the Sunday.
SCAM
Placed an order on the 5th never got my order cannot get hold of anyone!! i want my money back urgently and need someone respond back SCAMMERS!!
Ordered a pair of trainers in February…
Ordered a pair of trainers in February still not received them they are a joke zero contact with them these guys are frauds please don’t buy anything from them ever they will take your money and send you nothing
They are a stupid company
They are a stupid company, no one should ever buy from them, I’ve emailed them several times regarding an item I’m returning, till date they never got back to me and I’m still stuck with an oversized trainers which I paid £250 for
unreliable
unreliable
I placed an order 2 weeks ago, I have not received the order even now
I don't respond to messages 👎👎
very good ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
AMAZING product!
Legit products, good service with fast delivery, definitely some of the best valued designer shoes that you can find on the internet. Highly recommend and will use again.
Big massive scam
Big massive scam
Big massive scam
Says 1 to 2 free days delivery but will never arrive
It will generate an order confirmation but tracking never moved for nearly a month.
Please stay away from this website.
I receive an damage
I receive an damage, used, dirty shoe and i pay 289£. I received my refound after 1week and a half.
At first didn’t think it’s legit…
At first didn’t think it’s legit because of the reviews I saw on trust pilot of people getting scammed but then I text them on insta and they replied near enough straight away letting me know when I’m expecting my balenciagas. Shoes have now come and all I can say is WOW. Look brand new with box and everything. I recommend them.
Hello Guys I Placed An Order With Lusso…
Hello Guys I Placed An Order With Lusso usato on the 8th june and i payed next day delivery and today is 27th and i still havent recived any information about my order it says ORDER IS AWATING FULLFILMENT this website is a scam
lusso usato I ordered after May 14th I…
lusso usato I ordered after May 14th I called I sent many emails but he didn't answer he took money from me scammers scammers don't use lusso usato anymore
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