Lusso Usato Reviews 126

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Purchased an item not received been over 6 weeks. The company are pretty much uncontactable too and don’t reply to any emails. Avoid at all costs

Rated 5 out of 5 stars

Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantast... See more

Rated 1 out of 5 stars

SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. M... See more

Rated 5 out of 5 stars

Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Specialists In Authentic Pre-Owned Luxury.


Contact info

3.3

Average

TrustScore 3.5 out of 5

126 reviews

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1-star

Replied to 42% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service from Lusso usato

My experience with Lusso Usato was excellent. I placed my order and received an email to say they had been dispatched an hour after. When my new pair of trainers arrived the following day, I was very surprised by the condition. They were described as "excellent condition" however truthfully do not look used at all. I was optimistic buying a used pair however I don't think I shall be buying a brand new pair at retail again anytime soon!

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers ordered a pair of shoes and…

Scammers ordered a pair of shoes and the order is still “awaiting to be fulfilled” 2 weeks later, Even though they said 2-3 working days, Don’t know how this site is even up. should be taken down, please don’t order from these doughnuts.

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. Money are taken from your bank account generating an order but the delivery never happened.
STAY AWAY!!!!!!!!

April 18, 2023
Unprompted review
Rated 1 out of 5 stars

Big massive scam

Big massive scam
Says 1 to 2 free days delivery but will never arrive
It will generate an order confirmation but tracking never moved for nearly a month.
Please stay away from this website.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

Thank you so much. Great customer experience and delivery was fantastic. Came nicely packaged and everything was just as described. Will definitely be buying again.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service and top quality!

I have dealt with Lusso Usato on various different occasions now and I can confidently say that the service I have received has been exceptional every time. The team are always super helpful with any queries and the quality is faultless! I don’t shop anywhere else for shoes now!

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Top tier service!

Top tier service! Great quality shoes at a great price, shoes were pretty much brand new!

Will definitely be shopping again

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Always had the best of service it’s…

Always had the best of service it’s unmatched , communication is 10/10 if not more whenever you need an extra look at what your buying they send photos most places won’t even reply just expect you to buy , I will always use the page and wouldn’t be slow on passing the page on to anyone many of times I needed a pair for a holiday and I was last minute they managed to have my trainers there the day I flew out unreal service and work out in all I can say

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

I’m giving a start feedback because I…

I’m giving a start feedback because I was expecting my item to be delivered 2 days later after ordered, then I’ve been told I’ll get a partial refund because of delayed, don’t know how much refund I’ll get back neither when to expect refunding ! As I waited another 3 days after that they told me that definitely would arrive next day , but still didn’t get them ! So I’m very disappointed.

October 26, 2022

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