Purchased an item not received been over 6 weeks. The company are pretty much uncontactable too and don’t reply to any emails. Avoid at all costs
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Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantast... See more
SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. M... See more
Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with... See more
Company replied
Company details
Written by the company
Specialists In Authentic Pre-Owned Luxury.
Contact info
United Kingdom
- +447387182547
- contact@lussousato.com
- lussousato.com
3.3
Average
126 reviews
Replied to 42% of negative reviews
Typically replies within 1 month
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I have been waiting for my order just…
I have been waiting for my order just over a week and I haven’t received it yet
October 7, 2022
I was sent 2 sizes 2 small for my foot…
I was sent 2 sizes 2 small for my foot wear
They immediately addressed this and gave me a choice of a variety of colours
October 11, 2022
Reply from Lusso Usato
Hi Ben,
Thank you for your second order with us & for taking the time to leave this review.
We apologies for any inconvenience that you experienced regarding sizing. We are very glad that since you left this review, we have been able to make an exchange for a pair that is of a better fit for you.
We would like to thank you again for you return custom and hope that you are happy with your most recent purchase.
Kind Regards
Lusso Usato
First order
My first time ordering with this company. Item arrived promptly and packaged well. Shoes themselves exactly as described. Very good service and will buy again.
October 4, 2022
Brilliant company great service a++*
Brilliant company great service
September 30, 2022
Unprompted review
Significant delay with delivery
Significant delay with delivery, at the time of writing this I’ve still not received my order nor have i received any communication about it despite my attempts to contact this provider. Very disappointed with the service.
September 29, 2022
Product was meant to be delivered in 2…
Product was meant to be delivered in 2 days, it’s now been over a week and still no acknowledgment even after I emailed to chase delivery
September 20, 2022
Great customer service
Great website, I ordered for next day delivery and unfortunately it took a couple days yet they got in touch with the delivery courier and told me exactly what was going on. Great customer service and will definitely being ordering again!
September 25, 2022
Unprompted review
Just 1 star because you sent me another…
Just 1 star because you sent me another size, after that i sent 2 emails for return, a few calls , and another few messeges on instagram, no answer.
September 22, 2022
Reply from Lusso Usato
Hi Suraj,
We are disappointed to learn that you are not happy with your order. The size that we dispatched was the size that you ordered via our website. We appreciate that the manufactures sizing & fit of their items we sell can vary which is why we offer our 14 day return/exchange policy.
When you contacted us, we offered to exchange the shoes for a different size or return the goods for a full refund. We have kept in constant communication with yourself throughout and have a recorded dialogue of all our conversations on all platforms so we are somewhat surprised by your remarks and your poor review.
We remain confused as to why despite your review you have chosen to not return your item or respond to our attempts to resolve this matter. If you would like to get in touch please do so via our email -contact.lussousato@gmail.com or our instagram - @lussousato
Kind Regards
Connor
Lusso Usato
Excelent costumer service
Excelent costumer service, this guys are very kind and professionals.
September 8, 2022
Good buy
Good buy! Good price!. Good condition for a pre loved Laboutin shoes. My first time to order from the website. Waited 5 days for shipping to arrive.
August 15, 2022
great service and very friendly .
brilliant . great communication and very friendly . product was exactly what was described. will be coming back .
August 14, 2022
Exceptional
Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantastic, they are so helpful and nothing was too much trouble. Will definitely be purchasing from this company again.
August 13, 2022
perfect great to do business with do…
perfect great to do business with do recommend will be using again
August 3, 2022
Arrived on time and great product
Really happy with the sneakers. Will be back soon for sure
July 12, 2022
I have Brought from Lusso multiple…
I have Brought from Lusso multiple times now and every single time the product and service has been amazing! Never looking elsewhere for my footwear.
July 8, 2022
Great service and very professional.
July 8, 2022
excellent care for parcel and kept up…
excellent care for parcel and kept up to date on purchases would recommend to everyone 👍
June 17, 2022
good but no communication so get
Happy with one product but still awaiting a reply to try and send product back
June 3, 2022
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