Purchased an item not received been over 6 weeks. The company are pretty much uncontactable too and don’t reply to any emails. Avoid at all costs
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See what reviewers are saying
Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantast... See more
SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. M... See more
Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with... See more
Company replied
Company details
Written by the company
Specialists In Authentic Pre-Owned Luxury.
Contact info
United Kingdom
- +447387182547
- contact@lussousato.com
- lussousato.com
3.3
Average
126 reviews
Replied to 42% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Fully tracked parcel from the moment order placed. In exact condition as it says on the site. Absolutely brilliant experience
April 29, 2022
The best website for designer shoes
The best website for designer shoes, Connor went above and beyond to find me a pair of Balenciaga triple S. Will definitely be ordering from him again
April 6, 2022
Reply from Lusso Usato
Thank you for your review Shannon! We are glad you are happy with your pair of Triple S'!
Reply from Lusso Usato
Thank you for your review! We hope you enjoy your Valentinos. We look forward to your next order with us in the near future!
Reply from Lusso Usato
Thank you for your order Lola. We are glad you are happy with them!
Top lads honest and genuine hard to…
Top lads honest and genuine hard to find trustworthy people nowhere days. Pleaser doing business definitely use there service further into the future
March 13, 2022
Unprompted review
Reply from Lusso Usato
Thanks for the review Edi!
Thank you also for your continued custom & support.
Will be shopping here again
Will be shopping here again! Shoes came next day as expected in top condition thanks
March 10, 2022
Reply from Lusso Usato
Thank you for your order George. We look forward to the next!
Absolutely amazing! Best Plug about!
Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with the company. Could not recommend enough! The team are always super helpful and kind and always give great advice on the latest trends/shoe fits ect.
Top job, the only place I get my drip from now is Lusso Usato!
March 9, 2022
Reply from Lusso Usato
Thank you for the review & kind words Abe. Thank you for continuing to shop with us.
Valentines gift
Got my partner a Valentines gift from Lusso Usato and I was impressed. The pair I purchased was like new even though described as pre-owned. Very impressed and will be buying again next time!
Thank you!
March 9, 2022
Unprompted review
Reply from Lusso Usato
Thank you for the review. We hope your partner enjoys them!
Great service
Great service, very happy with the shoes. Would use again without question!!
March 9, 2022
Reply from Lusso Usato
Hi Charlie, Thank you for shopping with us. We look forward to the next time.
This company is a amazing !!!
My second order, both times amazing service and quality of products quick delivery also.
March 3, 2022
Reply from Lusso Usato
Thank you Usman! We appreciate your continued support and we look forward to your next order with us!
Absolutely amazing quality!fast…
Absolutely amazing quality!fast delivery and amazing price i wont stop ordering from now!cheers again
March 1, 2022
Reply from Lusso Usato
Hi Glenn, We are glad you are happy with your new trainers. Thank you also for taking the time to leave us a review. We look forward to hearing from you again soon!
Reply from Lusso Usato
Thank you Harry. Your order and support is much appreciated.
Great experience with Lussousato
Great experience with Lussousato! Found me the shoes I wanted for so long. The whole customer experience was great too, reliable, friendly and good prices, especially as mine came basically brand new! Couldn't recommend enough.
January 26, 2022
Unprompted review
Reply from Lusso Usato
Hi Libby,
Thank you for your order with us! We look forward to the next.
Where is my delivery 😫 please reply to…
Where is my delivery 😫 please reply to my email??????????
January 4, 2022
Reply from Lusso Usato
Hi Jorge,
We would like to clarify your concerns by confirming your order was first dispatched to you by Royal Mail on 29/12/21. Your purchase was returned by the courier on 08/01/22 as you did not supply the correct shipping address. After establishing with you your correct postal details, we dispatched them again on 10/01/22 at no extra charge as a good will gesture. We were then some what bemused when they arrived back to us yet again as you had not collected from the Royal Mail depot within their allotted time having missed the delivery.
We have unsuccessfully tried repeatedly do make contact with yourself since and as a result your order remains back at our HQ.
If you could please make contact with us as soon as possible so that we can resolve this matter.
Regards
Lusso Usato
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