Lusso Usato Reviews 126

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Purchased an item not received been over 6 weeks. The company are pretty much uncontactable too and don’t reply to any emails. Avoid at all costs

Rated 5 out of 5 stars

Have bought around 5 pairs of shoes from Lusso Usato over the last 12-18 months. Have always been really happy with my purchases. Their customer service before and after the purchases has been fantast... See more

Rated 1 out of 5 stars

SCAM, SCAM , SCAM , don't order anything from this site , next day delivery never happened, it's been 2 weeks since placed the order and no update , contacted via email several times and no reply. M... See more

Rated 5 out of 5 stars

Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Specialists In Authentic Pre-Owned Luxury.


Contact info

3.3

Average

TrustScore 3.5 out of 5

126 reviews

5-star
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2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great customer service

Great customer service. Fully tracked parcel from the moment order placed. In exact condition as it says on the site. Absolutely brilliant experience

April 29, 2022
Rated 5 out of 5 stars

The best website for designer shoes

The best website for designer shoes, Connor went above and beyond to find me a pair of Balenciaga triple S. Will definitely be ordering from him again

April 6, 2022
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Reply from Lusso Usato

Thank you for your review Shannon! We are glad you are happy with your pair of Triple S'!

Rated 5 out of 5 stars

Top lads honest and genuine hard to…

Top lads honest and genuine hard to find trustworthy people nowhere days. Pleaser doing business definitely use there service further into the future

March 13, 2022
Unprompted review
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Reply from Lusso Usato

Thanks for the review Edi!
Thank you also for your continued custom & support.

Rated 5 out of 5 stars

Will be shopping here again

Will be shopping here again! Shoes came next day as expected in top condition thanks

March 10, 2022
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Reply from Lusso Usato

Thank you for your order George. We look forward to the next!

Rated 5 out of 5 stars

Absolutely amazing! Best Plug about!

Absolutely amazing! Even though the majority of the shoes Lusso Usato are ‘used’, they are hardly used! But they also do brand new pairs! Always immaculate condition having ordered over 6 pairs with the company. Could not recommend enough! The team are always super helpful and kind and always give great advice on the latest trends/shoe fits ect.

Top job, the only place I get my drip from now is Lusso Usato!

March 9, 2022
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Reply from Lusso Usato

Thank you for the review & kind words Abe. Thank you for continuing to shop with us.

Rated 5 out of 5 stars

Valentines gift

Got my partner a Valentines gift from Lusso Usato and I was impressed. The pair I purchased was like new even though described as pre-owned. Very impressed and will be buying again next time!
Thank you!

March 9, 2022
Unprompted review
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Reply from Lusso Usato

Thank you for the review. We hope your partner enjoys them!

Rated 5 out of 5 stars

Great service

Great service, very happy with the shoes. Would use again without question!!

March 9, 2022
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Reply from Lusso Usato

Hi Charlie, Thank you for shopping with us. We look forward to the next time.

Rated 5 out of 5 stars

This company is a amazing !!!

My second order, both times amazing service and quality of products quick delivery also.

March 3, 2022
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Reply from Lusso Usato

Thank you Usman! We appreciate your continued support and we look forward to your next order with us!

Rated 5 out of 5 stars

Absolutely amazing quality!fast…

Absolutely amazing quality!fast delivery and amazing price i wont stop ordering from now!cheers again

March 1, 2022
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Reply from Lusso Usato

Hi Glenn, We are glad you are happy with your new trainers. Thank you also for taking the time to leave us a review. We look forward to hearing from you again soon!

Rated 5 out of 5 stars

Very good

Very good! Excellent service. Very responsive. Love the business

February 9, 2022
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Reply from Lusso Usato

Thank you Harry. Your order and support is much appreciated.

Rated 5 out of 5 stars

Great experience with Lussousato

Great experience with Lussousato! Found me the shoes I wanted for so long. The whole customer experience was great too, reliable, friendly and good prices, especially as mine came basically brand new! Couldn't recommend enough.

January 26, 2022
Unprompted review
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Reply from Lusso Usato

Hi Libby,
Thank you for your order with us! We look forward to the next.

Rated 5 out of 5 stars

Where is my delivery 😫 please reply to…

Where is my delivery 😫 please reply to my email??????????

January 4, 2022
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Reply from Lusso Usato

Hi Jorge,

We would like to clarify your concerns by confirming your order was first dispatched to you by Royal Mail on 29/12/21. Your purchase was returned by the courier on 08/01/22 as you did not supply the correct shipping address. After establishing with you your correct postal details, we dispatched them again on 10/01/22 at no extra charge as a good will gesture. We were then some what bemused when they arrived back to us yet again as you had not collected from the Royal Mail depot within their allotted time having missed the delivery.
We have unsuccessfully tried repeatedly do make contact with yourself since and as a result your order remains back at our HQ.
If you could please make contact with us as soon as possible so that we can resolve this matter.

Regards
Lusso Usato

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