Luther Bennett Reviews 439

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their robustness, comfort, and sophisticated design. Many people appreciate the thoughtful features, such as secure fastenings and versatile designs, which contribute to their pets' safety and relaxation during travel. The delivery service is frequently highlighted as fast and efficient, with many customers receiving their orders promptly. However, some customers also noted issues with delivery, experiencing delays or problems with tracking information. A few other people felt that the products were overpriced, especially when compared to similar items from other companies, and some reported receiving products with defective parts like zippers. There were also instances where the product sizing was not suitable for their pets, leading to returns.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the product as... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and timely... See more

Price

Reviewers highlight ambiguous aspects of price. While some customers consider the products overpriced, citing... See more

Value for money

People report positive experiences with value for money. Many consumers feel that products, despite being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality and fashionable. The elastic leg straps at the back of the coat are a welcome addition, as they do help to keep the coat in place during frequent windy weather conditions, and the chest... See more

Rated 5 out of 5 stars

I purchased the Travel Dog Pod 2.0 with IsoFix from Luther Bennett in June this year. I wanted a comfortable car seat for when we have long drives with our King Charles Cavalier Spaniel. Th... See more

Rated 5 out of 5 stars

Really great top quality product, very well made offering two ties inside the bed area to secure to the dogs harness which is great as it restricts the dog jumping out of the bed. It’s really robust... See more

Rated 5 out of 5 stars

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday... See more


Company details

  1. Pet Store

Written by the company

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

439 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Perfect Waterproof Winter Coat for Mini…

Perfect Winter Coat for Mini Dachshunds. Saw this a few times on FB and a bit sceptical at first, but read the really great reviews and decided to give this a try. I am so glad I did! This coat is fabulous and fits our longhaired mini dachshund, Rufus to a tee. The quality, design and colour of this coat is fabulous. It's so easy to put on and the elastic for the hind legs is an added bonus to keep the coat in place. Roo looks very smart in his new warm coat (haven't got a pic yet) and it's great that his belly is kept nice and dry too, especially in this freezing weather. Would highly recommend.. you won't be disappointed.

January 6, 2025
Rated 1 out of 5 stars

Good communication but now told refund…

Good communication but now told refund my take 5-10 days when I was informed it was instant. Found that hard to believe but the whole shopping experience has been poor. Can’t even review the product as I never received it and now waiting for my money back. Not great.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Total disaster

My Havanese will not stay in the bed . Tried everything ! Heartbroken to have spent so much and she just jumps out, even with the strap attached to her collar!

December 10, 2024
Luther Bennett logo

Reply from Luther Bennett

Hello there Mrs L,

I am sorry to hear that your dog is not currently staying in bed.

Now, whilst most dogs do take the Dog Pod instantly, some may need a little bit of work to help them acclimate properly.

I will now reach out to you via email to see how we can help!

Thankyou for your patience and understanding.

Kind regards,

Anton

Rated 5 out of 5 stars

Dog travel pod.

We bought a standard sized dog pod for use in the car. It’s extremely well made and very comfortable. We initially got the dog used to it by using it as a bed at home. He travels very comfortably in the car in it and seems to be a bit more stable. We’ve taken a fairly long drive with the dog in it, and his travel sickness, which would normally be an issue, did not occur. All in all a great product.

December 1, 2024
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Reply from Luther Bennett

Hi Colette,

Thank you so much for your wonderful review! We’re happy to hear that the Dog Pod has made such a positive difference for your furry friend. It’s great to know that the pod helped with stability and even reduced travel sickness during a long drive—that’s exactly what we hope to achieve with our designs!

Your idea of introducing it as a bed first is brilliant and a great way to help dogs feel comfortable and secure. We’re so glad it worked out perfectly for you and your pup.

If you ever need anything else or have further feedback, don’t hesitate to reach out.

Thank you for choosing Luther Bennett!

Warm regards,
Anton

Rated 5 out of 5 stars

Great replacement covers …

Bought replacement covers after 3 years of daily use. Good quality and good range of colours. Helpful to be able to buy just the covers, which are washable and quick drying

December 1, 2024
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Reply from Luther Bennett

Hi Ash,

Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with the quality and range of our covers.

We truly appreciate your continued support after three years of daily use. If you ever need anything else, we're here to help!

Thanks for choosing Luther Bennett.

Warm regards,
Anton

Rated 5 out of 5 stars

Outstanding communication & quality dog car seat!

I made the purchase a few months ago and I couldn't be more impressed & my dog couldn’t be happier ! The quality of the seat is top-notch, providing both comfort and safety for my Frenchie. Before, Obi would standing on the seat wouldn’t settle, now he falls asleep even before I drive out from our driveway!

What stood out the most was the exceptional communication from Anton, He was incredibly responsive and helpful, addressing all my questions promptly. There were some minor issues regarding the delivery, but Anton addressed it quickly.

Overall, I highly recommend Luther Bennet for their fantastic products and outstanding support. I’ll definitely recommend to other people, Oh wait, I already did! 🥰xx

Thank you so much Anton for all the support and help, I hope Luther Bennett continues to be successful and lasts a long time.

Kaya

November 15, 2024
Unprompted review
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Reply from Luther Bennett

Hi Kaya,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Obi is so comfortable and settled in his new Dog Pod—nothing makes us happier than knowing our products are helping your dog enjoy the ride!

Your recommendation means the world to us, and we truly appreciate your support. We’re excited to continue being a part of Obi’s adventures, and we’re so grateful to have customers like you. Wishing you and Obi many more peaceful car journeys ahead! 🐾😊

Thank you for choosing Luther Bennett.

Warm regards,
Anton

Rated 5 out of 5 stars

Happy owner!

Delighted with teddy’s new coat and his pod replacement cover. Superior quality and customer service.

November 13, 2024
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Reply from Luther Bennett

Hi Lorraine,

We’re thrilled that the quality and our customer service have met your expectations—Teddy deserves the best!

If there’s ever anything else we can help you with, don’t hesitate to reach out.

Thank you for choosing Luther Bennett!

Warm regards,
Anton

Rated 5 out of 5 stars

Simply the best dachshund winter coat

Having followed Luther Bennett on social media for a while we decided to pre-order the dachshund specific winter coat when the opportunity arose. Fabulous quality & literally fits like it was made to measure. The original size ordered was too large but it was very promptly exchanged for a smaller size. Our dachshund looks so smart while also being warm & cosy. We wouldn’t hesitate to order again or to recommend Luther Bennett.

November 13, 2024
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Reply from Luther Bennett

Hi Fiona,

Thank you so much for your kind words and thoughtful review! We're thrilled that you’re happy with the quality and fit—your description of it being “like it was made to measure” truly makes our day.

We’re also glad we could quickly exchange the size to ensure a perfect fit for your Daxi.

Your recommendation means the world to us, and we can’t wait to have you shop with us again in the future.

Thank you for choosing Luther Bennett!

Warm regards,
Anton

Rated 5 out of 5 stars

When having trouble with the order an…

When having trouble with the order an individual order and invoice was made for me.

November 13, 2024
Luther Bennett logo

Reply from Luther Bennett

Hi Gilly,

Thank you so much for taking the time to share your experience. We're thrilled to hear that we could assist you with your order and provide a personalized solution. It’s our goal to make every step as smooth as possible, and it’s wonderful to know we could help.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Thank you for choosing Luther Bennett!

Warm regards,
Anton

Rated 5 out of 5 stars

Great company

Great company! I had the wrong size to begin with but a new one was sent out super quick. Fantastic quality coats!

November 13, 2024
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Reply from Luther Bennett

Hi Victoria,

Thank you so much for your wonderful review! Ensuring the perfect fit for your pup is always a top priority for us, so it's great to know we could help you find just the right size.

If there's anything else we can do to assist you, please don't hesitate to reach out.

Thank you for choosing Luther Bennett.

Warm regards,
Anton

Rated 4 out of 5 stars

Beautiful Coat.

Hello had to wait a while for the coat but it was worth the wait. The coat looks so smart and fits our Dachahund Woody so well. Already had a few comments asking where I purchased the coat.

November 13, 2024
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Reply from Luther Bennett

Hi Caron,

Thank you so much for your lovely feedback! We're glad to hear that Woody looks so smart in his new coat and that it fits him perfectly. It’s always wonderful to know our efforts are appreciated, even if there was a little wait involved.

The fact that you’ve already had compliments means a lot to us—it’s the best kind of endorsement! Woody must be turning heads wherever he goes. 😊

Thank you for choosing Luther Bennett.

Warm regards,
Anton

Rated 5 out of 5 stars

The dachshund coat is beautiful

The dachshund coat is beautiful and Oscar seems very comfortable wearing it

November 13, 2024
Luther Bennett logo

Reply from Luther Bennett

Hi Amanda,

Thank you for your feedback! We're thrilled to hear that Oscar finds it comfortable and that you’re happy with its design. Knowing that our coats bring both style and cosiness to pups like Oscar truly warms our hearts.

We're just an email away should you need help with anything else.

Thank you for choosing Luther Bennett.

Warmly,
Anton

Rated 5 out of 5 stars

Quality and fit of coat are superb!

Quality and fit of coat are superb!

November 13, 2024
Luther Bennett logo

Reply from Luther Bennett

Hi Jade,

We're glad to hear that you're pleased with the quality and fit of the coat. Ensuring the perfect combination of style, comfort, and practicality for your pup is our top priority, and your feedback truly brightens our day.

If there's anything more we can do for you or your furry companion, please don’t hesitate to reach out.

Thank you for choosing Luther Bennett!

Warm regards,
Anton

Rated 5 out of 5 stars

Hi Anton


Rolo loves his new car seat and New Daxie Coat
fabulous customer journey and so professional !!
car journeys are soo relaxing for him thx to you :)
Anton is amazing and turns things round efficiently i will shop again with Luther Bennett

November 5, 2024
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Reply from Luther Bennett

Hi Andi,

Thank you so much for your glowing review! It’s wonderful to hear that Rolo is enjoying the Dog Pod and Daxi Coat! 🐾

Your kind words about the customer journey and professionalism mean the world to us.

We can’t wait to welcome you back for future shopping. If there’s ever anything else we can do to make Rolo’s experience even better, don’t hesitate to let us know.

Thank you for choosing Luther Bennett!

Warm regards,
Anton

Rated 5 out of 5 stars

My dogs really love their pod and…

My dogs really love their pod and lounge! Anton is very helpful! A wonderful experience!

November 20, 2023
Luther Bennett logo

Reply from Luther Bennett

Hi Alexandra,

Thanks for the lovely feedback! I'm happy to hear that your dogs are loving their Dog Pod and Lounger. We’re so glad you had a wonderful experience, and we appreciate you sharing this with us.

Thank you For Choosing Luther Bennett.

Kind regards,
Anton

Rated 5 out of 5 stars

Brilliant Customer Service

Love it when things don’t quite go to plan and a company steps up and sorts the issue out in quick time. Brilliant communication, issue resolved and the coat is fantastic. Definitely use again

November 13, 2024
Unprompted review
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Reply from Luther Bennett

Hi Johanne,

We’re really glad we could sort everything out quickly for you. It’s awesome to hear that the coat is working out perfectly! We’d love to have you back anytime—thanks for giving us the chance to make things right!

Thank you For Choosing Luther Bennett.

Kind regards,
Anton

Rated 5 out of 5 stars

Excellent Service

Excellent service, as an existing customer I was worried I was not able to buy a skin but this was all sorted out for me very quickly and they applied a discount code I had! Very happy

November 5, 2024
Luther Bennett logo

Reply from Luther Bennett

Hi Jennifer,

Thank you so much for the feedback! We're glad to hear that everything was sorted out quickly.

It's always a pleasure to assist our valued customers, and we're so glad you're happy with the service. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!

Warmest regards,
Anton

Rated 5 out of 5 stars

Money well spent - happy puppy traveller

Our Joey loves his pod it and its completely transformed his travel experience. He's now super relaxed and happily goes to sleep.
When we bring the pod into the house he chooses to sleep in it over his regular bed.
I'd love to see Luther Bennett doggy beds for the house. We would be first in line 🤩

October 30, 2024
Luther Bennett logo

Reply from Luther Bennett

Hi Kel,

Thank you so much for your lovely feedback! Happy to hear that Joey loves his Dog Pod!

We appreciate your suggestion about Dog Pod for the house. We’re always looking for ways to expand our offerings, and your enthusiasm means the world to us!

If there’s anything else we can do for you and Joey, please don’t hesitate to reach out!

Thank you for choosing Luther Bennett!

Warm regards,
Anton

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