I recently used the DART at London Luton Airport and was genuinely impressed from start to finish. The whole system is incredibly efficient and seamless—trains run frequently, and the journey itsel... See more
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The whole system seems to be designed to extort money out of customers. Why do the barriers allow you to tap in and out then charge you the max fare. Raised a complaint and each person I was dealing w... See more
The staff were very welcoming on arrival. The room was very clean and the bed was very comfortable. i had to leave early in the morning for my flight, at 3.30am, but was given a paper bag at reception... See more
The Luton Airport Express website must be, if not the most infuriatingly useless, certainly in the top 10. It's proved impossible to buy a ticket, despite numerous supposed links entitled "buy a ticke... See more
Company details
Written by the company
Connected by East Midlands Railway, the Luton Airport Express whisks you direct to Luton Airport Parkway station for the four-minute hop to the airport on the new Luton DART.
Contact info
United Kingdom
- lutonairportexpress.co.uk
2.6
Poor
44 reviews
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Con advert
Con . It's impossible to find £10 tickets. Train only goes to luton parkway & you have to catch another train
May 11, 2024
Unprompted review
Luton Airport Express' advert on TV
Luton Airport Express' advert on TV is one of the most misleading ones I have ever come across.
1. They purport to transport you to Luton Airport from St Pancras. They do not tell that at Luton Airport Parkway station you have to change onto a completely different Shuttle run by an entirely different company, the DART shuttle service at extra cost: £4.90p per passenger for a 3.2 Km [2 miles ride]. This makes it the most expensive rail journey in Europe by far.
2. The Company do not tell you that they have abolished the bus shuttle service that used to run between Luton Airport Parkway and the Airport at far less cost to the passenger.
3. The Advert pretends to advertise a service From as little as £10 per passenger from St Pancras to Luton Airport or vice versa. The Real Price is £22.40 per passenger, more than double!!! A complete rip-off!!
April 24, 2023
Unprompted review
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