Being a neanderthal with 'simple' programs and apps, I finally got installed and logged in. It is now only Day 2 for me but I so far it is good. I like the bite size segments which make it very do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really enjoyed the exercises, easy to understand and good length. The content is great, the different rates and accounts and offers are a bit confusing. They write you can try fro free but you actua... See more
Company replied
Made the purchase and then found my cell phones operating system was too old to work with the app. After exploring this with others who know more cell phones than I, found I was at a no option but t... See more
Company replied
I love how this has helped me prioritise my skin care routine and shown me how to look after my face. I have definitely seen an improvement and the daily photo really helps to show this when you look... See more
Company replied
Company details
About Luvly
Written by the company
Luvly is an all-in-one face yoga app that helps women look younger, feel healthier, and relaxed.
Achieve your beauty goals quickly and safely with our experts' insights into your skin's unique needs.
• Try personalized face yoga programs
• Explore 100s of tried and tested exercises and massages
• Enjoy custom meal plans backed by professional nutritional experts
• Get a personalized skin care AR Coach
VISIT OUR WEBSITEContact info
Huckletree Soho, Ingestre Place, W1F 0JL, London, United Kingdom
- support@luvly.care
- luvly.care
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear and complete instructions
Clear and complete instructions. Easy to follow!
May 5, 2026
Unprompted review
Reply from Luvly
Hello Maya!
Thank you for your feedback! We’re really glad to hear that you find the instructions clear, complete, and easy to follow. It’s great to know that your experience with Luvly feels smooth and straightforward!
If you have any questions or need assistance, feel free to reach out at support@luvly.care.
Have a great day!
Great!
the app is friendly and effective, luvly people are very helpful in case of any problems
May 12, 2026
Unprompted review
Reply from Luvly
Hello Anna!
Thank you for your feedback! We’re really glad to hear that you find Luvly friendly and effective, and that our team has been helpful whenever you needed support. It’s great to know you’re having a positive experience with the app!
If you have any questions or need assistance, feel free to reach out at support@luvly.care.
Wishing you a lovely day!
Very disappointing experience
Very disappointing experience. I discovered multiple unauthorized charges of €51.58 every quarter from this app, totaling €309.48 since February 2025.
I never renewed any subscription, and I am certain I had previously cancelled it. The subscription does not appear as active on my phone, and I never received any notification about renewals.
On top of that, the app crashes every time I try to open it, so I cannot even access my account or manage anything.
I have already reported these transactions as fraudulent to my bank and requested a full refund. This behavior is extremely misleading and lacks transparency.
I strongly advise others to be very careful before entering their payment details. At this point, my trust in this company is zero.
May 11, 2026
Unprompted review
Reply from Luvly
Hello Sarah.
We’re very sorry to hear about your experience and completely understand your frustration. Please know that subscriptions do automatically renew, and we always provide clear information on the purchase screen before payment, and in the check after.
However, the app should never crash, and we sincerely apologize for the inconvenience this has caused. Our team is already reviewing your case and will assist you with the charges and help troubleshoot the app so you can regain access to your account.
We take your concerns seriously and are committed to resolving this issue promptly.
My experience was terrible
My experience was terrible. As a consumer I would recommend NEVER
get involved with this program. I believe they are only in it for the $. I am entitled to a refund and they refuse to give it back. I have actual proof I cancelled this stupid program in Nov. 3025. They are
Unbelievable.
November 5, 2025
Unprompted review
Reply from Luvly
Hello Jennifer.
We’re really sorry to hear about the frustration you’ve experienced. We understand how upsetting it can be when things don’t go as expected, and we want to assure you that once a subscription is properly canceled, no further charges will occur.
Our team has already initiated your refund, and they are currently reviewing your case to ensure everything is handled correctly. We truly want to resolve this situation for you as quickly as possible and make sure you’re fully supported.
Reply from Luvly
Hello Oriana!
We’re glad to hear that you’re feeling the difference with the exercises! It’s always great to see the positive impact they can have. If you have any questions or need support, we’re here for you at support@luvly.care.
Keep up the amazing work!
App contact great, billing is a nightmare
Most importantly the content of the app is superb! The videos are easy to see, understand and feelings of a spa. I love that the most. However, getting in touch with customer service and more importantly canceling or anything having to do with billing is a HUGE nightmare. I accidentally forwarded a pop up screen that prevented me from doing my exercises that lead me to subscribing to one on one coaching that was expensive! I immediately wrote a email and didn’t hear back for weeks! When I did hear back they tried to talk me into keeping it for a small discount. I never even used it or wanted it in the first place. We went back and forth for days and I finally just contacted my credit card with screen shots of my emails and they immediately refunded me my money. Who has time for that? The app and content GREAT, contacting someone terrible.
February 19, 2026
Unprompted review
Reply from Luvly
Hello Yolanda!
We’re thrilled to hear that you love the app's content and that the videos offer a relaxing, enjoyable experience. We truly appreciate your positive comments about the content itself!
However, we’re really sorry to hear about the trouble you experienced with our customer service and billing process. We understand how frustrating it can be when things don’t go smoothly, especially when it comes to issues like cancellations. We want to assure you that our team is always here to help with any questions or concerns you may have. We see that our team has been in touch with you regarding your case, and we’re actively working to assist you further.
Be aware of wording on app
I thought it was a trial and the app was very deceptive how it was worded, ended up paying 2 lots of payments. Hardly used, then my card was charged again ..apparently premium membership, had no idea. Did complain and went back and forth with them, said I should have known what I signed up to.
Be very careful, paid a fortune for nothing, and they had seen I’d never used the coach side of the app.
Did give me 30% refund which amounted to nothing what I paid. Would I do it again ..definitely not, be aware of free trial or just anything to do with this app .. won’t be doing anything like this again..put me off trying anything else now!
April 29, 2026
Unprompted review
Reply from Luvly
Hello!
We are sorry to hear about your experience. Kindly note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about them on the purchase screen before payment and in the check. While our support team has certain policies in place, we encourage you to reach out again at support@luvly.care with "Luvly.Review" in the subject line, including all the specific details.
We want to make sure your concerns are addressed. If there’s anything more we can do, please let us know!
I indeed had a good experience with…
I indeed had a good experience with luvly. I actually had a subscription issue and had an unexpected debit from my account. I realise now that it was written on the conditions, that are not always easy to read and understand. I wrote them and they dealt pretty well with it.
Hoping now to look 15 years younger ;-D !!
Thank you
April 29, 2026
Unprompted review
Reply from Luvly
Hello Nathalie!
We’re so glad to hear that your experience with Luvly has been positive overall, even after the subscription issue! We understand that the terms can be a bit difficult to navigate sometimes, but we’re happy you were able to get everything sorted. If you have any questions or need support, we’re here for you at support@luvly.care.
Keep up the great work!
Fantastic customer service and program
Fantastic customer service and response. Quickly got my login sorted and on the way to my first day for 3 months. The program is easy to follow and feels great. This is my second time and had good compliments the first time. Tried to do it on my own. Not as great results. Goodbye double chin and dark circle…. Thank u Luvly team ❤️🙏🏼
April 28, 2026
Unprompted review
Reply from Luvly
Hello Sharon!
We’re so happy to know that the program is working well for you, and it’s wonderful that you’re already seeing such positive results. Saying goodbye to the double chin and dark circles is a huge win! It’s also great that our team could assist you with getting back on track so quickly. If you have any questions or need support, we’re here for you at support@luvly.care.
Keep up the fantastic work!
Exercises are interesting
Exercises are interesting. There are different variations and intensities. Additionally, every time I needed any kind of assistance the Luvly team was extremely helpful and fast.
April 29, 2026
Unprompted review
Reply from Luvly
Hello Vesna!
We’re thrilled you’re enjoying the variety and intensity of the exercises, and it’s awesome to know that our team has been there to help when you needed assistance. We’re always here for you, and your feedback really means a lot to us! If you have any questions or need support, we’re here for you at support@luvly.care.
Have a great day!
Professional Customer Care team
I am only at the beginning but the Customer Care team is very helpful, prompt and efficient.
Thank you.
April 28, 2026
Unprompted review
Reply from Luvly
Hello Oana!
Thank you so much for your kind words! We’re glad to hear that you’ve had a positive experience with our Customer Care team. We strive to provide helpful, prompt, and efficient support, and it’s great to know it’s making a difference for you. If you have any questions or need support, feel free to reach out to us at support@luvly.care.
Take care!
Very unhappy with the company i was…
Very unhappy with the company i was lured into the company by they saying a free month not only was not true when i hit continue they add it a couching without my permission i hit continue and it charge my bank 23.99 plus 49.99 i immediately contact them to ask for the money back and they did not gave me the 49.99 that is all I wanted they only gave me 34 dollars back very disappointed in this company they trick people. Please dont get lured in they are not worthy. Hope this help other not to get money stolen like they do they are thieves.
April 25, 2026
Unprompted review
Reply from Luvly
Hello Lliud.
We are truly sorry to hear about your dissatisfaction, and we understand how frustrating this situation must be. To clarify, the free month offer is part of a challenge where, if completed, the full cost is refunded, making it effectively free in the end. We do our best to be transparent, and we always provide clear warnings about auto-renewals before payment, as well as in the confirmation check afterward.
It seems there may have been some misunderstanding, and we sincerely apologize for that. Our team has already reached out to you to address your concerns, and we're committed to resolving this.
Good experience!
I like this app, exercises are simple but never boring, customer service help me fast to resolve a little issue. For the moment I'm Happy!
April 25, 2026
Unprompted review
Reply from Luvly
Hi Veronica!
Thank you very much for your feedback!
We’re really happy to hear that you enjoy Dancebit, find the exercises simple yet engaging, and had a positive experience with our customer support in resolving your issue quickly!
If you have any questions or need support, feel free to reach out at support@dance-bit.com.
Have a great day!
Very helpful customer service
Very helpful customer service. Very curios to see the effects on my face after the tutorial.
April 23, 2026
Unprompted review
Reply from Luvly
Hi Veronica!
Thank you for your feedback! We’re glad to hear you had a positive experience with our support team. We hope you enjoy the process and start noticing the effects over time—consistency is key. If you ever have any questions or just want to share more about your journey, we’re here for you at support@luvly.care!
I blame myself but I signed up for a…
I blame myself but I signed up for a free trial on this app. I have ended up paying a substantial amount of money for something I haven't used. I cannot comment on whether this is a good app or not but be very very careful regarding subscriptions etc. They don't remind you in any way of upcoming payments and I have just spent £118.46 for an apparent Premium service - I would never have knowingly signed up for this.
April 22, 2026
Unprompted review
Reply from Luvly
Hello Fiona.
We’re really sorry to hear about your experience, and we completely understand your frustration. Please rest assured that we are committed to resolving this issue. When you sign up for a subscription, including a free trial, it does renew according to the plan you selected at the beginning, and we always provide clear warnings about this before and after the purchase.
Our team is already reviewing your case, and we’ll make sure to assist you as quickly as possible. We understand how important transparency is, and we’re here to help address your concerns.
Excellent customer service
Excellent customer service!
I had a billing issues, i wrote to customer service and they kindly resolve my problem within 2 days and refunded me my money back! This was an excellent service, this is not a scam.
Thank you Luvly team for understandig and kindness, especially to Andrea, Barry and Ksenia ❤️
April 16, 2026
Unprompted review
Reply from Luvly
Hello!
Thank you for your wonderful feedback! We’re so glad our team could resolve your issue and provide a positive experience. Your kind words mean a lot, and we truly appreciate your trust and support.
Have a great day!
IT IS A SCAM - BEWARE!
I liked the app by itself. But customer service and financial politic RUIN the good app((( 1. I never subscribed for a monthly fee of $42 per month - and was charged for a year.. I subscribed for a free trial / 3 months subscription. but not monthly fee! 2. When I occasionaly tried to open the app through google account, they created THE SECOND ACCOUNT!!!! for THE SAME E-MAIL! I didn't know it is possible, but they did it! and started charge me from this second account too! Be careful - they charge from google account and from e-mail at the same time (create 2 accounts and charge you). 3. When I tried to contact customer service, I was replied by a chat bot! Great scammers! Good job guys, you will receive it back. Will dispute all charges through my banks and need to block my card now to avoid future transactions according to other reviews and "good" reputation of LUVLY FACE YOGA APP
April 7, 2026
Unprompted review
Reply from Luvly
Hello Lyuba!
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this situation must be. Kindly note that all subscription details, including auto-renewal terms and pricing, are clearly shown on the purchase screen before payment is completed, and a confirmation email is sent right after. We never charge users without their consent. We’d like to properly review your case, including the account and billing details, and help resolve this for you. Please contact us at support@luvly.care with "Luvly.Review" in the subject line, including all the specific details, so our team can investigate and assist you further.
Waiting!
Whatch Out
Whatch out: if you purchase this app, you will be charged compulsorily without any prior notice.
December 2, 2025
Unprompted review
Reply from Luvly
Hello!
We’re sorry to hear about the confusion regarding the charges. Kindly note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check. Please reach out to us at support@luvly.care with "Luvly.Review TP2569163" in the subject line, so we can assist you.
We're here to help!
This is a scam don't get drawn into it.
My daughter looked at this app and downloaded as advised to find a charge so swiftly decided not to go ahead and deleted the app. A few weeks later she found payments taken from her account on 2 occasions. She had not used this app so had nothing for the money they had taken. This is a scam do not sign up they are ripping people off and hoping you don't notice until you check your account. She is now struggling to cancel it and get a refund. I'm so angry she has been scammed.
April 14, 2026
Unprompted review
Reply from Luvly
Hello there!
Thank you for reaching out! We are sorry for any confusion. Kindly note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn users about them on the purchase screen before payment and in the check.
Also, deleting Luvly alone won’t cancel your subscription. To cancel, you'll need to manage it directly in your account settings.
If you have any questions or need further assistance, please contact us at support@luvly.care with "Luvly.Review" in the subject line, and we'll be happy to help!
Mis-selling scam
This company refused to refund me in full when my device was incompatible with the App, so I received no service from them whatsoever, and mis-sold a full monthly subscription at more than triple the price of the initial one month trial that i signed up for. It's a scam and to be avoided.
April 14, 2026
Unprompted review
Reply from Luvly
Hi Helen!
We’re sorry for any confusion. We make sure to inform users about renewal terms before any purchase is completed. If you’ve purchased directly from our website, you can manage or cancel your subscription through your Luvly account.
If you need any help, please don’t hesitate to contact our support team at support@luvly.care with "Luvly.Review" in the subject line.
We’re here for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.