Luvme Hair Reviews 6,081

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the natural look, softness, and durability of the hair. Many people appreciate the wide variety of styles and colors available, making them feel beautiful and confident. The customer service team is frequently commended for their professionalism, patience, and kindness, often going above and beyond to resolve issues and ensure satisfaction. Reviewers also mention fast delivery and excellent communication throughout their purchasing journey. However, some customers experienced issues with product quality, noting concerns like excessive shedding, matting, or wigs not matching online descriptions. A few people also reported difficulties with customer service responsiveness and the return or exchange process, particularly when trying to address defective products.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting features like natural blend,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the hair quality, describing it as soft,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team's professionalism, kindness,... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no p... See more

Rated 5 out of 5 stars

Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on w... See more

Rated 5 out of 5 stars

I was checking my purchased history to make sure of an item I had selected before. In during so I came across an item I had not received. at less it appeared that way. I sent an email. Bommie went a... See more


Company details

  1. Hair Product Store
  2. Clothing Store

Written by the company

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LuvMe Hair 20 inch Human Hair Clip-ins!!

LuvMe Hair 20 inch Clip-ins.
I’m honestly in love with these clip-ins, I ordered two packs of the 20 inch straight clip-ins. They are super soft, real human hair and blend perfectly with my natural hair. The install was quick, lightweight, and stayed secure all day. No tangling, no shedding and the sleek straight look is flawless. It instantly gave me more length, volume, and that polished vibe. I’m definitely getting ready to place my next order these clip-ins are a must have! Please Run don’t walk and grab you some of these Clip-Ins @
LuvMe Hair, you will not be disappointed.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

The glow that pays

I have bought this wig a couple of times because it is very comfortable,convenient and great for all occasions and weather.The wig makes you feel confident about your looks and no matter the party,work , sports, because it’s a one stop shop. I am overwhelmed and obsessed about the wig because of the fitting.It brings out the best of the glow and radiance in you.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

This is my go to hair supplier

This is my go to hair supplier! I am never disappointed by any of their products. The 3 12 inch body wave bundles were absolutely beautiful! I received so many compliments on my hair! I highly recommend!

March 21, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

I wrote a review on their website about my recent wig purchase experience and they didn’t post it. I tried to write again about my experience and it again wouldn’t post, so know I’m here. Apparently they don’t want “real” post. I’ve purchased from luvme before and have been satisfied. This last purchase was horrible. The wig sheds in clumps and I’ve sent them pictures and the ends are extremely dry. I’m not new to wearing and caring for wigs. This company keeps asking me to send pics of the inside of the wig ( it’s on my head so obviously that’s not gonna happen) asking me what products I use and my daily routine blah blah blah. No, just don’t send out trash wigs that people pay their hard earned money for, simple!

March 10, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Jen,

Thank you for taking the time to share your feedback.

First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.

Regarding the review, the posting system on our website is managed by a third-party platform. Therefore, we don’t have direct control over which reviews are published, but your feedback is absolutely important to us and is still being taken seriously internally.

Shedding and dryness can be influenced by multiple factors, which is why our team may ask for photos of the wig’s current condition (including the lace) and basic usage details. This helps us better understand the cause and provide appropriate support. Your understanding will be greatly appreciated.

We have already flagged this issue with our factory for a thorough review, and have also asked our VIP team to take over this case. We're committed to addressing any concerns you have and ensuring that we resolve this to your satisfaction. Thank you for giving us the opportunity to make it right.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Rated 2 out of 5 stars

The hair of the wig looked quite nice at first...

The hair of the wig looked quite nice at first but then I found it kept getting matted at the back despite using a hair wig spray. Unfortunately the lace of the wig had white specks in it and where they joined two pieces of lace together right at the part of the wig was clear to see. After reading lots of great reviews I was disappointed. .

March 27, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Eagle,

Thank you for taking the time to share your feedback.

First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.

To help us better assist you and resolve this situation, we'd love to know more details about the issue, and we have asked our VIP service team to contact you. Would you please check it later? We are committed to addressing your concerns and would be grateful for the chance to make things right.

Thank you again for your feedback, and we hope to have the opportunity to serve you better.

Kind regards,
The Luvme Customer Care Team

Rated 5 out of 5 stars

Great experience

I love that my order came quickly and I was updated on its it journey to me. The packaging is everything 🤌🏾 purple is the color of royalty i simply love that.. The wig is really soft and easy to wear and style. This is my first experience wearing a wig and it was made really easy that’s why I purchased another one.😂. I’m looking to grow my hair back being in menopause changed the texture a little but these wigs look like my hair.. Ive gotten so many compliments.. I’ll take pictures this time and show off a little bit 😂😂 thank you 😘 you guys have made my menopause journey a little easier. Keep making great wigs.🥳🤸🏾‍♂️

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Bought 4 wigs from them in the last 6…

Bought 4 wigs from them in the last 6 months!
So disappointed! 3 have all matted and tangled. Haven’t even bothered to open 4th one. Thought I had finally found the wig sore. NOT ! Bottom line, I won’t buy anything else from them 😥😥😥

March 1, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Carla,

Thank you for taking the time to share your feedback.

At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.

To help us better assist you and resolve this situation, we'd love to know more details about the issue, and we have asked our VIP service team to contact you. Would you please check it? We are committed to addressing your concerns and would be grateful for the chance to make things right.

Thank you again for your feedback, and we hope to have the opportunity to serve you better.

Kind regards,
The Luvme Customer Care Team

Rated 1 out of 5 stars

Never thought I would have to leave a negative review.

It crushes me to have to leave a review like this. Luveme used to be my "go to" for years. I needed a wig, I went straight to there site. So many years. My last wig I got was horrible! I needed it for a special occasion AND I was a 10 year long customer. Look at the dates an reviews I have left on there website. I only purchased from them. I bought one of the most expensive bodywave wigs thinking ok this HAS to be good. Nope. After a few days I went to part the wig a different way and saw the biggest bald spot! I couldn't do anything. No middle part no side part. I took it off and put it in the garbage wasted 250.00!!!! I don't bleach knots or do all this stuff to my wigs. NO. I did nothing. AND I was a hairdresser before a nurse. I know what I'm doing. I never contacted Luvme I didn't want to end the relationship like that. I knew they wouldn't care. To them we are just one person. Nevermind the history. Evermind VIP. Well, I have a new vendor now. I go to one site when I need to buy a wig (which is often right Luvme. Bring up my account. See how much money I spent with you in the past. Won't get another dime from me. I wouldn't even want them to make it right. I could never trust them again.

March 25, 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Danielle,

Thank you for taking the time to share your feedback.

First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.

We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the balding. Would you mind providing more details?

Unfortunately, based on the information provided, we're unable to locate your order history. We've requested our VIP team to contact you for further assistance. Would you please check it?

We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Rated 5 out of 5 stars

Great wigs

I have been a customer for several years and still have wigs in great shape after years the shipping is great the variety is always updated I would recommend

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

The hair is beautiful and of great…

The hair is beautiful and of great quality. Delivery was fairly quick—it only took about a week to arrive. I’m very happy with my purchase and will definitely be buying again. Thank you so much

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

It was a mistake

It was a mistake, per se, of the wrong wig (though beautiful) and getting to customer service but once we got connected they did everything to get me an exchange wig and my satisfaction. I love their products. And you will too

February 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look