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Lux Case Reviews 616

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TrustScore 4.5 out of 5

4.3

Cell Phone Accessory Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including phone cases and watch straps, noting their durability and perfect fit. Many consumers highlight the fast delivery service, often receiving their orders within a few days, and appreciate the user-friendly and intuitive website that makes finding products easy. However, some customers also noted issues with their orders, including receiving incorrect items or products that were not compatible as advertised. A few people mentioned extended delivery times, with some orders taking longer than expected to arrive, and a lack of clear tracking information.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide selection of items, including... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed and efficiency.... See more

Quality

People report positive experiences with quality. Many customers praise the fantastic quality of items,... See more

Order

Consumers have mixed experiences with the ordering process. While some reviewers found ordering easy and... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of use... See more

Based on these reviews

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

Good selection of watch straps. It would be very much appreciated if they could offer a colour selection option for products with multiple colours, instead of having each colour listed as a seperate p... See more

Rated 4 out of 5 stars

The watch strap I bought clearly said it was compatible with the vivoactive 4s. It arrived and was clearly not compatible. Very disappointing and inconvenient. However I am very satisfied with the cus... See more

Rated 4 out of 5 stars

I had an issue with a product that had to be returned. There was an initial delay, no fault with the company and when I contacted them they resolved it immediately to my full satisfaction.

Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

616 reviews

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Replied to 20% of negative reviews

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Rated 5 out of 5 stars

Fantastic products and service

Ordered late on a Tuesday night and received delivery Friday morning. Ordered an iPhone case, Huawei case and a strap for a Fitbit ace. Quality on all three items is fantastic, there were so many options to choose from too, and price was exceptional. I just went for the standard free delivery so to have in three days was very impressive. Delighted with my experience. Many thanks

April 7, 2026
Rated 2 out of 5 stars

I bought a strap for a Huawei watch 5

I bought a strap for a Huawei watch 5, with the advertisement stating: ‘Genuine Cow Leather Silicone.’ However, what I received is a strap that is about 90% silicone, with a very thin layer on top that only appears to be leather glued onto it.

March 1, 2026
Unprompted review

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