Lux Case Reviews 

681
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services, noting that packages arrive promptly and safely within a few days. People also highlight that the website is easy to navigate, making the online purchasing process entirely smooth and very efficient. However, some reviewers were not happy with unexpected delivery delays and the complete lack of tracking information for their pending orders. Some people also felt that certain items did not match their online descriptions or met lower quality standards than anticipated. Consumers mentioned experiencing issues with incorrect product delivery or receiving items that felt different from what was shown.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrival times,... See more

Quality

Clients share positive opinions on quality, frequently praising the fantastic items, good materials, and... See more

Order

Users describe ambiguous interactions with order experiences, as many customers appreciate the seamless,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that it is quick and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

Great selection (looking for S25 cover - with stand) Reasonable price for quality cover (will come back if the description does not match the delivered product :-P ) Easy order / pay. Just waiting... See more

Rated 5 out of 5 stars

Great range of product even for obscure phones, at lovely prices. Great delivery cost & reasonable delivery timing. Had a wrong item sent in a previous order, the company sorted it out fast, respectfu... See more

Rated 5 out of 5 stars

Ordered late on a Tuesday night and received delivery Friday morning. Ordered an iPhone case, Huawei case and a strap for a Fitbit ace. Quality on all three items is fantastic, there were so many opti... See more


Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

681 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(681)

169 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely terrible checkout process.

Absolutely terrible checkout process.
This, along with many other sites, continue to use an address entry form that does not work.
For one thing, not every address has a street number, so absolutely requiring a street number means I have to use an invalid address.
On top of that, it seems to insist on matching the eircode to the address enters, and this never works.
I wasted half hour trying every combination of address parts in every field to try to figure out what it would expect.
PLEASE JUST LET THE USER ENTER THEIR OWN ADDRESS.
I never order from these types of sites unless I absolutely have to. It's no wonder Amazon gets so much business.

July 23, 2026
Rated 4 out of 5 stars

S25 Cover - with kickstand !

Great selection (looking for S25 cover - with stand)
Reasonable price for quality cover (will come back if the description does not match the delivered product :-P ) Easy order / pay. Just waiting on delivery !

July 21, 2026
Rated 5 out of 5 stars

Great range of product even for obscure…

Great range of product even for obscure phones, at lovely prices. Great delivery cost & reasonable delivery timing. Had a wrong item sent in a previous order, the company sorted it out fast, respectfully, kindly, and professionally.

July 3, 2026
Rated 2 out of 5 stars

Site needs some upgrades....

Even though I typed in the correct strap type I needed, the site either jumped to a different page or the next page listed had different specs. I ended up choosing the wrong item by mistake and will have to return. There are no filters on the site which makes it really difficult when you have multiple pages.

Delivery was quick enough but I am finding it takes a while to get answers from customer service.

June 16, 2026

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