I was not impressed with them because they gave away my blinds to another customer, but they really came up with what I was expecting regarding my blinds. It changes the look in every room.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gino and his son Dom, were brilliant to deal with, as was Deanne in the office. We were fortunate to get our many shutters and evo magnatrack blind installed very quickly. We are sure, if a problem h... See more
Deanne and her Team made the job of installing Shutters and Curtain tracks a simple process.I live in Cairns and needed installation done for my elderly Mum in Mackay.The whole job was done in record... See more
Having cyclone security screens fitted to the windows and doors has given me great peace of mind. They are easy to use and look great on the house. The remote actuator they gave me is also a brill... See more
Company details
Information provided by various external sources
Luxaflex window coverings are synonymous with quality craftsmanship, innovation and value. Our suite of window fashions includes Blinds, Shutters and Venetians, Sunscreens and Awnings – all with a focus on beauty and durability. Our blinds collections includes Duette Shades, famous for their energy efficiency, beautiful Pirouette Shadings, Modern Roman Shades, and traditional favourites such as Panel Glide Blinds and Roller Blinds. Nobody knows Shutters and Venetians like Luxaflex - whether it's Aluminium Venetian Blinds, Timber Shutters or our durable, easy-clean PolySatin Shutters, we have an option to suit your windows. And our exterior collection of Awnings and Exterior Shutters is unrivalled - we offer Folding Arm Awnings, Canopy Awnings, Shutters and many more fantastic outdoor products.
Contact info
60 Carlyle Street, 4740, Mackay, Queensland, Australia
- 07 4951 1129
4.7
Excellent
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Living room totally transformed
We are so happy with the way the Luxaflex Lumishades have transformed our living room. We can choose to have them open all the way so that we can see outside, or pulled across to let a soft light in and then when we want to watch a movie we can turn the blinds to make a dark media room. We are so happy with this product and its multiple functions and most importantly there are no chains or runners along the base making it very safe for our young family as well as being easy to clean around.
January 4, 2021
Fantastic service
We could not be happier with our blinds and curtains, great service and very clean with Installation, our beautiful new home is now complete.
December 22, 2020
We found the team very good to work…
We found the team very good to work with very efficient job done to a very high standard we are so happy with our blinds thanks guys
December 21, 2020
Installed panel and roller blinds
We have had panel blinds and roller blinds installed and absolutely love them. They look very elegant and are just what we needed to keep the sun out.
We are very happy with the quality of the blinds and the service we received, thank you to Luxaflex Mackay.
December 9, 2020
Very pleased with our recent purchase…
Very pleased with our recent purchase from Mackay Curtain Making Service. Appreciated the professional advice when selecting which product would work best for us and thank you for your patience whilst I was making up my mind! Great service and installation. Thank you Deanne, Gino and Dominique.
December 3, 2020
Happy customer
After doing renovations we felt we the main room and bedroom needed a further lift and boy the Luxaflex lumishades did just that. It was like putting the icing on the cake. They look so sleek and are so easy to adjust to get the right amount of light into the room. We are very happy with the product and the install and would highly recommend.
July 27, 2020
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Hi Libby and Tony,
It is so good to hear that you are happy with your Lumishades. They certainly complimented your renovations. Thank you so much for shopping local. We look forward to seeing you in the future.
Regards Dominic, Gino and Deanne
Nice stylish high quality products.
Nice stylish high quality products.
Professionally installed.
Responsive before and after sales service.
Friendly staff.
July 16, 2020
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Thanks Noel and Pamela for your kind words. It was a pleasure doing business with you. It’s great to know that you are happy with the blinds as they look great.
Regards Gino, Deanne and Dominic
Lumishade in the bedroom
I have had Lumishade installed in my bedroom and they are just so beautiful and the service i received was exceptional. Would highly recommend them to anyone.
July 13, 2020
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Hi Kay,
Thank you again for your repeat business. It’s music to our ears when clients are happy with the product and the service.
Regards Deanne, Gino and Dominic
Couldn’t have asked for friendlier or…
Couldn’t have asked for friendlier or more knowledgeable people to help us. The quality and service provided by Mackay Curtain Making Service and Luxaflex is brilliant, we’re extremely happy and satisfied with how everything looks in the house.
June 17, 2020
Unprompted review
Very Satisfactory Installation
Initial sales discussion:- The sales representative had a thorough knowledge of the various products that may have suited our requirement.
Quoting:- The company had a free onsite quotation service which was much appreciated. From the many product options and colours we were able to order a set of drapes that met our requirements.
Ordering:- A deposit was required and an estimated delivery date was provided. The order arrived within the stipulated time.
Installation:- The installers were professional in their approach and the job was completed and tested in a short period of time. We were also provided with basic instructions on the operation of the drapes. The site was left clean and tidy after the installation and the old drapes were taken away for disposal.
April 1, 2020
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Thank you so much for your awesome review. As a local small business, we really appreciate your business. We are really glad you are happy with your blinds. We look forward to helping you again.
Regards Deanne, Gino and Dominic
Product looks great and we are very…
Product looks great and we are very happy with their excellent service.
March 26, 2020
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Hi Ann-marie,
We are really pleased that you are happy with your awning and many thanks for your kind words regarding our service. We appreciate your business and look forward to helping you in the future.
Regards Deanne, Gino and Dominic
Gino and Deanne were excellent and…
Gino and Deanne were excellent and efficient when installing our new blinds. They had an excellent professional approach with no request too hard.
January 13, 2020
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Hi Kathy,
Thank you for your kind words. It was a pleasure doing business with you.
Regards Gino, Deanne and Dominic
Love my new roll down blinds
Love my new roll down blinds Can now use and enjoy my outdoor patio area in all weather. Especially good for blocking out the morning sun. Can now have coffee early in the morning without the sun in my eyes. Mackay Curtain Making were especially helpful in advising what would be most suitable for the purpose. Quality of product is excellent. Just so easy to use.Very rarely use my indoor kitchen as it is so pleasant and convenient to be outdoors.
December 30, 2019
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Hi Helen,
Thank you so much for your review. We are so happy you are enjoying your blinds. Thanks again for your repeat business.
Regards Deanne, Gino and Dominic
Excellent blinds and service has been…
Excellent blinds and service has been fantastic. Would recommend to anyone.
November 26, 2019
Unprompted review
love love love the product
love love love the product . Good quality and looks very stylish when compared to others. Gino and Deanne were awesome to deal with. I'd definitely recommend Mackay Curtain Making Service. 5 stars :):):)
November 25, 2019
Unprompted review
Loved our experience with Mackay…
Loved our experience with Mackay Curtain Making. Lovely to deal with and really helpful with making the right decision. Couldn’t fault them.
October 21, 2019
Unprompted review
Luxaflex
Great price on our Luxaflex blinds. Great after sales service.
September 16, 2019
Unprompted review
Had no problems with my order of my…
Had no problems with my order of my Luxafllex electric blind, installation was done quickly and it works great and looks great.
Thanks
July 2, 2019
Unprompted review
Reply from Luxaflex Australia - Mackay Curtain Making Service
Hi Michael,
Thank you for your review. It’s great to hear that you are happy with your blind. We look forward to helping you in the future.
Regards Deanne
Quality and Service
Thoroughly recommend Luxaflex Australia- Mackay Curtain Making Service for quality and service!
July 2, 2019
Unprompted review
Outstanding Local Service
Fast, friendly local service, where we can we support our local businesses and it's so easy to do when they deliver excellent service.
April 23, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.