LuxAlgo Reviews 1,643

Tools are okay, but support took quite a while to reply.

This company is ran by unethical members. They say 30 day money back guarantee and then once you try and enact this they hid behind their terms of service thats isn't even highlighted on their pricing page. Very shady business practices

Phoenix provided very timely assistance and resolved my issue.

I had a problem with renewing my subscription but the customer support staff resolved it promptly, thanks to Mr Phoenix

Helpful indicators, especially on longer timeframes. Short-term took more practice.

Charged for a subscription I couldn't cancel because their system locked me out - and I have the evidence to prove it
I was charged for an annual renewal on November 30th for an account I could not access.
Here's the timeline:

November 21st: I attempted to log in to cancel before renewal. Password reset didn't work. No email ever arrived. I have browser history proving this.
November 30th: I was charged for renewal — still locked out, still unable to cancel.
December 1st at 10:04 PM: I finally received a password reset email. Conveniently AFTER they already took my money.

This is not a case of forgetting to cancel. I tried nine days before renewal. Their system simply did not send the reset email until after I was charged.

When I contacted support, their AI chatbot ran me in circles and refused to connect me with a human. When I finally got a human via email, they offered a partial "goodwill" refund and threatened to fight any chargeback with my bank. No apology. No acknowledgment that their system failed.
I run an online business myself. When our email systems fail customers, we fix it and refund them. We don't argue, threaten, and offer partial refunds like we're doing them a favour.
I have screenshots of everything:

Browser history showing my login attempt on Nov 21st
Password reset email only arriving Dec 1st - after the charge
Billing confirmation showing I was charged Nov 30th

I find it concerning that password reset functionality appeared to fail during the Black Friday renewal window, only to resume after billing had occurred.

Do not subscribe. If you ever need to cancel, good luck. Their system will lock you out and they'll charge you anyway.

UPDATE (Dec 4th) — Response to LuxAlgo's reply:

Thank you for proving my point.

You've asked me to contact support - I already did. Your support team offered a partial "goodwill" refund and explicitly stated you would dispute any chargeback with my bank. That's not "making it right."

Let me address your claims directly:

"Our system cannot intentionally block cancellations."
I never said it was intentional. I said your password reset system failed. Whether through negligence or technical failure, the result was the same: I could not access my account to cancel.

"Password reset emails are automated and timestamped, not manually delayed."
Perfect. Then your logs will show exactly what I'm saying: I requested a reset on November 21st. The email arrived December 1st. Nine days. After the charge. If your system is automated and timestamped as you claim, you already have proof of this failure.

"If something failed on our end, we absolutely want to correct it."
You're saying this publicly, but privately your support team already refused to fully correct it. So which is it?

I have browser history, email timestamps, and billing records. You have server logs. If you're confident your system worked properly, publish the timestamps showing when my reset was requested versus when it was sent.

I'm happy to resolve this - with a full refund, not a partial one offered as "goodwill" while threatening to fight my bank.

I have had good luck with Luxalgo in the past. That changed. I reupped last year, did not ust at all and decided to not renew. The autorenewal kicked in and I was billed $479.88, tried to contact support and they will not refund. Said it was part of the terms. Not only that but there black friday price is 70% off and they did not even offer to give me that price and refund the difference. This is it for me for such shabby treatment. There is no phone number published for them so good luck with their AI bot.

Without any prior notice, I was charged the full subscription price during the Thanksgiving period. I contacted LuxAlgo support the same day, but they were unwilling to adjust the charge to the sale price or even a price closer to the promotion.

Recommendation: Turn off auto-renewal with LuxAlgo. Otherwise, you risk being charged double or even triple what new customers pay during sale periods.

My annual subscription renewed automatically without any notification and I was charged $479.88 - they did notify me about the charge though.
When I attempted to contact support, I got no response.
They're very well aware that people assume they're going to be notified for an auto-renewal ( like with any legitimate company ) and exploit that.
Stay clear of LuxAlgo.

Helped me to change my account name on Tradingview

Phoenix!! Rocks!!

Fast response and action. Phoenix provide great assistance

He understood the issue and resolved it instantly and anwered all my queries politely.

PHOENIX was very helpful !!! Thank you for the excellent service with my refund question

Steer clear from this business. I was charged full price for an Ultimate Subscription yearly renewal even though the Black Friday sale is still active.

I contacted customer support the same day I was charged and was told I cannot request a refund per the "Terms of Service" because the refund request is 30 days FROM THE INITIAL PAYMENT.

I was not informed that a renewal is coming up (as most similar businesses do each year), and now I cannot get a refund.

Just a terrible way to run a business, they obviously don't care about long-term customer retention. I'll make sure to inform everyone I know to stay away.

Phoenix treated me very well. I had a problem with having paid for services twice, and he managed to help me avoid duplicate payments and was always attentive to resolving my requests.

Quick and helpful