I was due for renewal on 21th of November. Was charged the normal subscription price of 719.98 However 3 days later LuxAlgo made their Black Friday Deal available which was 503 usd cheaper. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the indicators are amazing but too extensive for me at this time. I simply don't use them since I already have a successful strategy. I do think luxalgo premium is amazing for someone still trying... See more
Aside from the tools, updates & new releases (one can easily find benefit when utilised correctly) - but their support/accounts team were kind enough to graciously allow an exception to my unique & re... See more
I purchased the Ultimate Edition during Black Friday, but after about a week and a half, I realized the tools didn't quite fit my specific trading style. I decided to use the 30-day money-back guara... See more
Company details
About LuxAlgo
Written by the company
LuxAlgo is the AI algorithmic trading platform. We're the largest provider of technical indicators (free & paid) and the creators of Quant — the #1 AI agent for creating trading indicators & strategies.
Our Library is where we've published hundreds of free tools for charting platforms such as TradingView you can access with a free LuxAlgo account.
Full access to Quant, AI backtesting, automated alerts, and our complete community experience are available on our Pricing page.
Quant is our flagship AI platform that allows you to instantly generate native Pine Script® indicators, run them on fully integrated charts, and automatically backtest strategies. Test across 6,000+ assets and visualize your ideas with natural language, without ever switching tabs.
Since 2020, LuxAlgo has grown to be considered the largest brand in the world of technical trading, having the most followed profile on TradingView (1M+) and being officially endorsed in 2024 by TradingView as 'Pine Wizard'.
We provide a 30-day money back guarantee on all plans to ensure customers who may be unfamiliar with trading / market complexities can receive a full refund as long as it's within 30 days & is for their first payment.
Live chat support on LuxAlgo.com, via email, and within the community on Discord from moderators & the team.
Full documentation with AI search available on all of our products / FAQs is available here.
Contact info
Boston, United States
- 4242362897
- support@luxalgo.com
- luxalgo.com
4.5
Excellent
2K reviews
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Indicators - Favorite is Price Action Concepts
LuxAlgo has the best indicators. Price Action Concepts is my favorite.
Great Customer Service as well. Rodrigo was responsive and handled my issue rather quickly.
December 9, 2025
Unprompted review
A Company with Integrity: Smooth Refund Process & Professional Support
I purchased the Ultimate Edition during Black Friday, but after about a week and a half, I realized the tools didn't quite fit my specific trading style. I decided to use the 30-day money-back guarantee.
The process was seamless. First, their AI Agent answered immediately and directed me to the right place. When I reached human support, they were incredibly kind—they gently asked if it was a settings issue, but once we clarified that it just wasn't for me, they processed the refund immediately to my original payment method.
No hassle, just professional behavior and a very pleasant experience. It’s rare to find a company that handles refunds with such grace and precision.
December 7, 2025
Unprompted review
Fast Service
Phoenix resolved my problem quite fast without much wait.
December 9, 2025
Unprompted review
LUX ALGO SCAM
I purchased a 1 yr subscription and within 1 hour requested a full refund. They told me to stick it. Even though they have Get 30 Days Risk Free right dead center on their website. Worst customer service ever. Stay the F Away from these Scam Artists.
December 8, 2025
Unprompted review
Reply from LuxAlgo
Thanks for sharing your feedback. We take refund requests seriously, and our team is always willing to review any case directly. The 30-day refund window applies to a customer’s first initial payment, and eligibility depends on the account history at the time of the request.
To make sure we’re looking at the correct information, please reach out through our live chat or email support@luxalgo.com and request to speak with a team-member. Once we can verify your account details, we’re happy to investigate what happened and provide a clear resolution.
Excellent customer service
Being an existing customer I had some billing issues when extending my subscription. I received a response from an AI agent that did not resolve anything. Within minutes received a message from Luis and the issue was quickly resolved.
December 6, 2025
Unprompted review
Account Issue
I had an issue with my account, and while it was initially overlooked, I later received a compromising and satisfactory solution from the team. Thanks to Joseph and Phoenix.
December 6, 2025
Unprompted review
Great help from phoenix
December 6, 2025
Unprompted review
LuxAlgo
Luxalgo is a fraudulent company that automatically deducts fees without authorization! They deduct fees from users without any prior notice or notification of subscription renewal! Contacting them is always unanswered; they are a scam! I am already gathering evidence to file a complaint against them! They are a complete fraud! Beware!
December 5, 2025
Unprompted review
Reply from LuxAlgo
We understand that billing concerns can be frustrating, but the claims here don’t reflect how our system works. LuxAlgo does not deduct fees without authorization — all renewals use the payment method the customer provided at signup, and the renewal schedule is clearly shown before purchase. We also never charge outside the terms agreed to at signup, which are available at any time on our website and within your account.
If you experienced an issue with your subscription or believe you were charged incorrectly, we’re more than happy to review your account directly. Please reach out through our live chat or email support@luxalgo.com and request to speak with a team-member so we can investigate this properly.
We’re committed to resolving legitimate billing issues quickly, and we respond to every support request that reaches our team.
Phoenix helped process a billing issue…
Phoenix helped process a billing issue for me quickly. System is very nice, super complex. Not a good fit for me.
December 4, 2025
Unprompted review
Excellent customer support
Excellent customer support. The team at LuxAlgo is interested in seeing members succeed. Rodgrigo and Micky made this a great experience for me.
December 4, 2025
Unprompted review
Product is amazing and customer support…
Product is amazing and customer support even better. Thank you again Rodrigo. You have been an amazing help in getting my issue fixed. Give that man a raise if you can. Always good to have people like him in the company.
December 4, 2025
Unprompted review
PHOENIX provided excellent support and…
PHOENIX provided excellent support and handled my request on the spot. The response was quick, efficient and very helpful
December 4, 2025
Unprompted review
perfect support
December 4, 2025
Unprompted review
Rodrigo was an excellent help
Rodrigo was an excellent help, he migrated my account over after the previous one was hacked. Thanks again Rodrigo, you're the best!
December 3, 2025
Unprompted review
Predatory auto charge and poor customer service
I found it very difficult to use. They have predatory business practices, terrible customer serivce. Got charged $ 300 for an annual autorenew I thought I had actaally cancelled. Somehow they used an expired credit card. They claimed they could not refund me the charge eventhough I contacted them within minutes of being charged since I thought I had resolved the account. It is set up to take your money with little accountability
December 3, 2025
Unprompted review
Reply from LuxAlgo
Hi Kaellyn,
Thank you for taking the time to share your experience, we’re sorry to hear that the renewal came as a surprise.
For clarity, we don’t continue billing after a subscription has been properly cancelled. Renewals are processed only when a plan remains active at the time of renewal. If a card appears expired, payment can still be approved by the card issuer as long as it remains linked to an active account. That authorization comes directly from the bank, not from us, and we cannot charge without that approval.
We take accountability seriously, which means we always follow the subscription agreement a customer accepts at signup and ensure renewals never happen outside of that authorization. At the same time, we absolutely want customers to feel supported — and if there’s confusion or concern, we want to look into it directly.
If you’d like us to review your account to make sure everything is set the way you intended, we’d be happy to help. You can reach us anytime at support@luxalgo.com or through our live chat using the same email on your account.
Thank you again for your feedback!
(UPDATE: This case has since been resolved with a one-time refund and account cancellation. Our policies remain the same, but when someone reaches out promptly, we do our best to offer a fair resolution.)
I would trust Lux Algo 100%
I would trust Lux Algo 100% . Best customer service and very trustworthy product. They are amazing. In time and very courteous.
December 3, 2025
Unprompted review
PHOENIX
PHOENIX
HE IS VERY CLEAR AND SOFT SPOKEN AND TELL THINGS CLEARLY SO THAT LEHMAN LIKE ME UNDERSTOOD IT CLEARLY
December 3, 2025
Unprompted review
This company is not trustable if you…
This company is not trustable if you ever subscribed with black Friday deals they will renew your subscription with full price. Therefore cancel your credit card or PayPal account so they can not draw money without your authorization.
November 30, 2025
Unprompted review
Reply from LuxAlgo
Hi, thank you for taking the time to share your feedback.
Our Black Friday promotions are one-time discounts for new purchases. Like most subscription services, promotional prices don’t carry over to future renewals, and renewals are billed at the standard yearly rate unless they’re cancelled beforehand. That renewal policy is clearly displayed during checkout and also in our Terms of Service.
Just to clarify, we never “draw money without authorization.” Renewals are processed through the same payment agreement originally accepted at signup. If a customer doesn’t want to keep the subscription, they can cancel anytime before the renewal date and the charge will not occur. There’s no need to cancel a card or PayPal account.
If you ever have questions about your billing or plan status, our team is always available to help. You can contact us directly through our live chat or via email at support@luxalgo.com and we’ll be happy to assist you!
Extremely professional and…
Extremely professional and knowledgeable help.
December 2, 2025
Unprompted review
Phoenix did a great job helping me with…
Phoenix did a great job helping me with my subscription. Thank you again, Phoenix, and you've earned my 5-star recommendation.
December 2, 2025
Unprompted review
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