It was very easy to place the order and the order acknowlegment was sent in a very short time. The payment was however a little tricky. Your system did not approve of my ordinary bank and I did not se... See more
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See what reviewers are saying
Found a product that fit my need perfectly. Didn't know the shop but seemed ok so took a chance. The products were shipped from China so took a bit longer (wasn't a problem for me). What impressed me... See more
Great shoes! I ordered two pairs of water resistant walking shoes that corresponded well with what I hoped. They also look fine and had an attractive price. Had to wait for 12 days for the delivery.
Clean site and quick confirmation. Awaiting delivery. Not clearly stated that the shipments are from China. All of the site indicates the existance of physical store (or recent closure)
3.9
Great
590 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 1 month
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Good stuff!!!
April 26, 2026
Unprompted review
I bought a pair of shoes
I bought a pair of shoes, and the purchasing and payment process went smoothly. However, I missed having a proper description of the material the shoes are made from. They look beautiful in the pictures, and I’m just hoping I won’t be disappointed when they arrive.
April 24, 2026
Unprompted review
Very god service and quick respons
Very god service and quick respons
April 24, 2026
Unprompted review
Good prices
April 21, 2026
Unprompted review
Great product
April 23, 2026
Unprompted review
Nice and cheap. It was cheap and many various shirts
It was cheap and many various shirts to select from. Nice ones to. Easy to pay and no fee for the transport.🌺❤️🌺
April 22, 2026
Unprompted review
Easy and simple to buy from Luxan!
April 22, 2026
Unprompted review
Small Asian size
I bought a sweater and the size XL was right but too small. I was offered a 40% reduction of the price on my whole next purchase and I think that was good compensation. I can sell the small sweater to a friend.
April 14, 2026
Unprompted review
I thought it was great
I thought it was great. I liked your products and the transaction went smoothly.
April 21, 2026
Unprompted review
it was very smooth
April 20, 2026
Unprompted review
Scam
.se my ass. The winter is over and I'm still waiting for my winter boots from China
February 11, 2026
Unprompted review
Reply from Luxan
Hej,
Jag är verkligen ledsen för frustrationen kring det extrema dröjsmålet med dina vinterstövlar och det faktum att säsongen nu är över.
👉 hej@luxan.se, du kan kontakta oss
Med vänliga hälsningar, Luxan kundtjänst
This store refuses refunds
This store refuses refunds. Bought a cardigan that has loose threads and was cheaply made.
I was offered a partial refund in the form of store credit for a broken product and have since been ignored for wanting a full refund in accordance with their TOS.
Shop elsewhere.
January 16, 2026
Unprompted review
Reply from Luxan
Hello, I am sincerely sorry to hear about your frustration regarding the quality of your cardigan and the difficulties with your refund. I acknowledge the issue with the loose threads and that our offer of store credit did not meet your expectations.
👉 hej@luxan.se, you can contact us.
Best regards, Luxan customer service.
I bought headphones that arrived after…
I bought headphones that arrived after 3 weekend and were broke and did NOT WORK. I contacted Luxan customer service and they offer me 10% refund!!!! Otherwise I have to by myself send back the item to China by myself.
I can NOT RECOMMEND this website to anyone please be careful to purchase anything. If it is broken or does not work you will NOT get your money back!!!
January 13, 2026
Unprompted review
Reply from Luxan
Hello, I am sincerely sorry to hear about your frustration regarding the broken headphones and that they do not work as they should. I acknowledge the issue with the long delivery time and that our offer of a 10% refund did not feel sufficient.
👉 hej@luxan.se, you can contact us.
Best regards, Luxan customer service.
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