Don't order from this website, its a complete scam. Placed an order for a dress in two different sizes end of Nov 25. A few weeks later only one dress arrived and the quality was awful. I requested... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still waiting for a Ralph Lauren jumper ordered mid December at a cost of £55. Still waiting no response to latest queries. I have advised unless i hear from them close of business today i intend to r... See more
Do not order from company. Ordered a pyjama set for a Christmas present 2 weeks before Christmas. Still no order arrived. Emails ignored when asked for a refund. Obviously a scam company wanting to co... See more
If I could give 0 I would! Coat arrived… 3 weeks late! Was shocking quality, definitely not worth £55 let alone the full price! Sleeve cuff came sewn together! I had no choice but to unpick stitching... See more
1.3
Bad
314 reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like I said if I could give Zero I…
Like I said if I could give Zero I would. I sent this woollen Hoodie back to the address which was on the packaging and that cost me another £10.00.
I email the company several times and they said they would off 20% back to me. That would only be £8.00 back from the £50.00 I payed to buy the Hoodie and Return it.PLEASE READ REVIEWS FIRST.
I TELLING YOU ALL DONT BUY FROM THIS COMPANY. IT ALL RUBBISH AND VERY VERY CHEAP STUFF FROM CHINA AND IF THEY SAY RETURN IT IT GO'S BACK TO CHINA.
DONT BUY FROM THIS COMPANY PLEASE. THEY SHOULD BE CLOSED DOWN.
December 16, 2025
Unprompted review
Reply from Luxandclassy
Hi Mrs Wensley,
Thank you for your feedback and we’re truly sorry for the awful experience you’ve had – the hoodie not matching the description, the extra £10 postage cost, and the confusion with the return address is completely unacceptable, and we completely understand your anger.
We can see that the parcel was sent to the UK sorting address printed on the packaging (a courier depot, not our warehouse), which is why we haven’t received it and couldn’t process the refund. This has caused unnecessary expense and stress for you, and we’re genuinely sorry for not making the correct return process clearer from the start.
To put this right immediately and without any further cost to you, we’ve just processed a full refund of £50.00 back to your original payment method today (plus an extra £10.00 goodwill to cover your postage). You’ll receive confirmation shortly, and the money should reach your account within 1–3 working days.
You don’t need to do anything else – please keep or dispose of the hoodie as you wish.
We’re really sorry we let you down so badly and thank you for bringing this to our attention.
With sincere apologies,
Lux & Classy Support Team
I would give this company 0 stars
I would give this company 0 stars. They are a complete con, avoid at all costs. I sent for 4 men’s ’Ralf’ jumpers £37.99 each. When they came they were nothing as described. Made of polyester not wool and worth pennies. I checked return policy, which was to contact the company and they should send a label. I soon learned then that they were never going to issue a refund. They requested pictures of the items and label, then started liaison with a female around 15, 20 then 30% refund offer. Obviously declined as goods worth nothing. She eventually sent me a china address and I returned to them via Royal Mail tracked delivery. Firm then wanted £30 to get the goods out of their customs. In the end I went through my credit card company to obtain a refund. This company try to make out they are a British firm, with offices in the Netherlands but are in china. What they do is clearly illegal. Please avoid at all times.
November 7, 2025
Unprompted review
Reply from Luxandclassy
Hi Cheryl,
Thank you for your feedback and we’re truly sorry for the huge disappointment with the jumpers and the frustrating return process – the items not matching the description and all the back-and-forth is completely unacceptable, and we understand why you feel this way.
We can see that your credit card company has already successfully processed your full refund, so you have now received all your money back.
If there’s anything else we can assist with or clarify, please don’t hesitate to get in touch with us directly at info@luxandclassy.com.
We’re genuinely sorry we let you down so badly.
Kind regards,
Lux & Classy Support Team
If i could rate this a zero i would
I got sucked in by the name of this company. I wish i had read the reviews on here before ordering! Its not worth £5 let alone £37.99! Complete waste of money! It is thin nylon type material i would be embarrassed to give this to someone. It went straight in the bin
December 15, 2025
Unprompted review
Reply from Luxandclassy
Hi Jackie,
Thank you for your feedback and we’re truly sorry that the item was such a huge disappointment – thin nylon material instead of what you expected is completely unacceptable, and we completely understand why you felt it wasn’t worth the money and even binned it.
We never want any customer to feel this way. Please reach out to us directly at info@luxandclassy.com (with your order number if possible) and we’ll arrange your full refund straight away – no need to return anything.
We’re here to put this right for you.
With sincere apologies,
Lux & Classy Support Team
Don’t order from this company
Don’t order from this company. It is a SCAM.
Received a cheap nylon fleece instead of the Ralph quarter zip sweater I ordered.
They reply promptly to complaints but offer a discount or you have to ship back to China at your expense.
Thankfully my bank has refunded me.
December 6, 2025
Unprompted review
Reply from Luxandclassy
Hi Laura,
Thank you for your feedback and we’re truly sorry that the item you received was a cheap nylon fleece instead of the Ralph quarter zip sweater you ordered – that’s a huge let-down and completely unacceptable.
We can see that your bank has already processed a full refund for you, so your money is safely back.
If there’s anything else we can help with or clarify, please don’t hesitate to get in touch with us directly at info@luxandclassy.com.
We’re genuinely sorry for the poor experience.
Kind regards,
Lux & Classy Support Team
Awful quality of the coat I ordeted!!!!
Awful quality of the coat I ordeted!!!!
I requested refund immediately after receiving and seeing it!
The company is fraud, as is refusing to provide full refund!!
Avoid order from them!! Full scam!!!!
December 11, 2025
Unprompted review
Reply from Luxandclassy
Hi Evgeniia,
Thank you for your feedback and we’re truly sorry that the coat was such a disappointment in quality – that’s never the experience we want for any customer.
We’ve checked your order and can see that our support team has been in touch several times, offering options including a partial refund or guidance on returning the item for a full refund.
If your request for a full refund hasn’t been fully resolved yet, please reply to our latest email (or send a new message to info@luxandclassy.com with your order number) and we’ll make sure everything is handled straight away.
We’re here to put this right for you.
Kind regards,
Lux & Classy Support Team
Absolutely disgraceful company
Absolutely disgraceful company, should not be allowed to trade!
The item i received was nothing like the item I ordered. Cheap and nasty looking piece of rubbish!
December 10, 2025
Unprompted review
Reply from Luxandclassy
Hi Donna,
Thank you for your feedback and we’re truly sorry that the item you received was nothing like what you ordered and expected – that’s incredibly disappointing and we completely understand your frustration.
We’ve checked our system and it looks like we haven’t received any contact from you on our official support email (info@luxandclassy.com) about this issue yet.
If your concern hasn’t been resolved, please get in touch with us directly there (with your order number if possible) and we’ll make this right for you straight away – whether that’s a full refund or another solution.
We’re here to help and want to put this right.
Kind regards,
Lux & Classy Support Team
Not as advertised
I purchased a sweater which was described as Cashmere. When I received this, the label stated 100% Polyester. I have emailed Lux and Classy to arrange a return.
December 8, 2025
Unprompted review
Reply from Luxandclassy
Hi Cat,
Thank you for your feedback and we’re truly sorry that the sweater arrived as 100% polyester instead of the cashmere described – that’s a serious discrepancy and completely unacceptable. We completely understand your disappointment.
We’ve checked and can see that you’ve already been in touch with our support team about arranging a return. Your case is being prioritised, and we’ll make sure you receive a full refund (including any original shipping costs) as soon as the item is received back, with no deductions.
If anything is unclear or you need the return details resent, please just reply to our latest email and we’ll sort it immediately.
We’re really sorry we let you down on this.
Kind regards,
Lux & Classy Support Team
Do not buy anything …
Do not buy from this web site utter rubbish no refund policy that operates, full of empty promises, quality of product is rubbish I wouldn’t let my dog sleep on the “Ralph Lauren top” avoid like the plague
December 8, 2025
Unprompted review
Reply from Luxandclassy
Hi Dave,
Thank you for your feedback and we’re truly sorry that the top was such a disappointment in quality and that the experience has left you feeling this way.
We’ve checked our records and it appears we haven’t yet been contacted directly about your order on our support email. Our refund policy is fully operational – we offer a full refund on returned items within 30 days.
If your issue hasn’t been resolved, please get in touch with us at info@luxandclassy.com (with your order number if possible) and we’ll sort everything out for you straight away, including guiding you through the return process for a complete refund.
We’re here to put this right.
Kind regards,
Lux & Classy Support Team
Please Don't order from this Company
Please Don't order from this Company.
It might be a scam,I have Waited nearly a Month, and still NO sign of my Order.
They keep on Emailing with Excuses and Promises that they do not Fulfill.
What a JOKE of a Company. If You cannot Deliver Peoples items on time then please don't take their hard Earned Money.
Simply give them their Money Back.!
I have Waited a Month and you are Still Refusing to give me a Refund, Stating its in Transit.
Utter Joke.
Stop Trading.!!!!
Please beware.
November 11, 2025
Unprompted review
Reply from Luxandclassy
Hi Gurdev,
Thank you for your feedback and we’re truly sorry for the long wait and the frustration this has caused – waiting nearly a month with no parcel is completely unacceptable, and we completely understand why you’re worried.
Our team has been in regular contact with you and has explained the delays in transit, which are unfortunately due to the massive rush from Black Friday and pre-Christmas orders overwhelming the couriers right now. Your order is active and moving towards you – it’s not lost, and we’re keeping a close eye on it.
We genuinely appreciate your patience while the courier works through the backlog. We promise it’s on its way, and we’ll continue to update you the moment there’s any progress.
Once again, we’re really sorry for the poor experience so far.
Kind regards,
Lux & Classy Support Team
🥺 Avoid!!
Purchased a Ralph Polo Neck Zip up jumper 3/12/25 from google search Please see pics of what actually arrived, from china a cheap load of Rubbish! Not even worth £3.99 let alone £37.99 + my £5.49 to send back What a Disappointment! ☹️ Will Not be purchasing from this RIP-OFF company again!!, I’ve sent pics & item back to Return address in the uk (Cannock Staffordshire) for a full refund very doubtful I’ll succeed (if so like all the others-Return back to China & lose even more money 🧐😡), or forced to except their 15-30% Refund “that’s if you’re lucky” what a disappointment & a load of rubbish!! ☹️,(This girl in a bedroom company needs to be stopped now!) Please 🥺 Avoid!!!…ps: as of 19/12/25 Trading standards have just advised me that i’am entitled to a full 100% refund but as said very doubtful of this happening 🧐.
December 3, 2025
Unprompted review
Reply from Luxandclassy
Hi Tony,
Thank you for your feedback and we’re truly sorry for the huge disappointment with the jumper – it clearly didn’t match what you expected or paid for, and we completely understand your frustration.
We can see from your emails that we had advised the correct return warehouse address (in Asia, as your order was shipped from there), but unfortunately the parcel was sent to the UK sorting depot address in Cannock instead. That location is only a courier hub and cannot accept returns – parcels sent there are automatically forwarded or disposed of, and we never receive them.
Because we weren’t informed before the return was made and the wrong address was used (even after we provided the correct one), we’re unable to process the refund at this stage.
If the item has been returned to you by the courier, please send it to our actual warehouse and we will process your full refund the moment it arrives – every penny, no deductions.
We’re really sorry for the confusion and extra hassle this has caused. Please reply here or to info@luxandclassy.com with your order number if you need the correct return details resent.
We want to put this right for you.
Kind regards,
Lux & Classy Support Team
Having received my order today
Having received my order today, of Ralph Polo zip up jumper for my sons Xmas present, quite clearly it is definitely not from their brand and is a very poor cheap quality replica which I am totally disappointed with. I feel I have been totally ripped off and their refund policy is unfair and appalling that I have to send the product back at a cost to myself to a different country before they decide on whether they will refund my account. I await their response asap. I just wish I had read the reviews before purchasing anything from this company!
December 6, 2025
Unprompted review
Reply from Luxandclassy
Hi Mr. Snith,
Thank you for your message and we’re truly sorry that the jumper arrived looking nothing like the Ralph Polo quality you expected – we completely understand how disappointing and upsetting this must feel, especially as a Christmas gift for your son.
We sincerely apologise for the let-down.
As an international brand we operate multiple warehouses worldwide to keep prices affordable, and your order was fulfilled from our China branch (this is why any return would need to go there). We realise this wasn’t clear enough at purchase and we’re very sorry for the inconvenience and extra cost this causes you.
We never want anyone to feel ripped off. Please just reply to this email (or to info@luxandclassy.com) with your order number and we’ll guide you through the next steps straight away – whether that’s a full refund on return or finding the quickest solution possible.
We’re here and ready to put this right for you.
With genuine apologies,
Lux & Classy Support Team
Terrible… DO NOT ORDER FROM THIS…
Terrible… DO NOT ORDER FROM THIS COMPANY.
I did not receive the items I ordered - instead they sent me some sub standard items - not even similar to the ones I had ordered - they claimed they had run out of the ordered items.
When I said I wanted to return the unwanted items, they simply ignored my request…
After multiple attempts - I have had to abandon all hope of receiving my money back.
I am shocked that these people are allowed to trade - it is a RIP OFF.
December 5, 2025
Unprompted review
Reply from Luxandclassy
Hi Mrs Bowran,
We’re truly sorry for the awful experience – sending the wrong items and then not handling your return request properly is completely unacceptable, and we apologise unreservedly.
After checking your order, we can see that a partial refund was agreed and has already been processed on our side.
We completely understand why you’re still upset and why this doesn’t feel like enough. If you’d prefer a full refund instead, please just reply and we’ll arrange it immediately – no further return needed.
We’re genuinely want to put this right for you.
With sincere apologies,
Lux & Classy Support Team
Scam Scam Scam!!!
Supposedly a Dutch company. Orders come straight from China. Jumper was supposed to be 100% cashmere was in fact 100% polyester!
Do not waste your time or money
December 3, 2025
Unprompted review
Reply from Luxandclassy
Hi Ash,
We’re truly sorry the jumper arrived as 100 % polyester instead of the 100 % cashmere promised – that’s completely unacceptable and we apologise for letting you down so badly.
If you’d like to return it for a full refund (or explore any other solution), please just get in touch with us directly by replying here or emailing info@luxandclassy.com with your order number. We’ll sort everything out for you straight away.
Thank you for giving us the chance to make this right.
Kind regards,
Lux & Classy Support Team
Jumper not as advertised and poor…
Jumper not as advertised and poor quality
December 2, 2025
Unprompted review
Reply from Luxandclassy
Hi Mark,
Thank you for your feedback and we’re truly sorry that the jumper was not as advertised and that the quality fell so short of what you expected. That’s genuinely disappointing and not the standard we want for any customer.
We’re really sorry we let you down on this occasion.
If you’d like to return it for a full refund or discuss any other solution, please just reply to us or email info@luxandclassy.com with your order number and we’ll take care of everything straight away.
Kind regards,
Lux & Classy Support Team
What a SCAM!!
What a SCAM!!!
The shoes were advertised as orthopaedic, which they clearly were not! They were cheap from China.
Trying to return for a full refund, they will only give a full refund if sent back to China at customer’s expense. Alternatively offered first 12% money back and keeps shoes, eventually after several emails increased to 30%.
This is a money making scam with poor quality goods. No where on their website did it say item was from
China!
December 2, 2025
Unprompted review
Reply from Luxandclassy
Hi Sandra,
We’re truly sorry the shoes were not as described and that the whole experience left you feeling this way.
Just to confirm: on 5 December you accepted our 30 % partial-refund offer and the amount was successfully processed and returned to your original payment method the same day.
We completely understand your frustration, but we would be very grateful if you could kindly update your review to reflect that the agreed refund has now been completed.
If there’s anything else we can do to make this right, please just let us know – we’re here to help.
With apologies again,
Lux & Classy Support Team
Lux and classy is a company based on appalling practices
Lux and classy is a company based on inferior merchandise borderline trading standards fraud and impossible to communicate with. Avoid this company at all costs and do not even contemplate buying any of their merchandise. They are utter charlatans.
November 13, 2025
Unprompted review
Reply from Luxandclassy
Hi Mhairi,
We’re truly sorry that your experience has been so poor and that you’ve been left feeling this way – you’re absolutely right to be upset.
If your issue isn’t fully resolved yet, please get in touch with us directly (reply here or email info@luxandclassy.com with your order number) and we’ll sort everything out for you straight away.
We never want any customer to feel ignored or misled, and we’re here to put this right.
With sincere apologies,
Lux & Classy Support Team
Order from this company at your own risk.
I ordered a beautiful tailored fitted coat and a Polo zip top.
The coat that arrived was not representative of what was ordered, oversized with not a hint of tailoring involved in its construction, cheaper than cheap quality material. What a disappointment!
The zip top has a massive pucker at the base of the zip and is made from a fabric so synthetic that it would make me sweat.
Surprise, no returns on sale items £102 out of pocket!
November 21, 2025
Unprompted review
Reply from Luxandclassy
Hi Dog Stroker,
Thank you for your feedback and we’re truly sorry that both items fell so far short of what you expected – that’s incredibly disappointing and not the experience we ever want.
We’re especially sorry about the “no returns on sale items” message – that’s an outdated line that sometimes still appears on older listings and it’s completely incorrect. Sale items are fully returnable within 30 days of receipt, exactly like full-price pieces.
Your case has been flagged urgently. Please reply to our latest email (or send a quick message with your order number) and we’ll provide the full return details straight away so you can send everything back at no cost to you and receive a complete refund.
We want to put this right immediately.
Kind regards,
Lux & Classy Support Team
TERRIBLE
TERRIBLE, misleading, dishonest, thieves really! nothing is like the picture and all is made of cupboard boxes and glue! ABSOLUTELY AWFUL
I DO NOT WANT a 15% refund, I want my refund. And only TODAY you changed on your website that the refund policy was from "WE'LL PROVIDE YOU WITH A SHIPPING LABEL AND INSTRUCTIONS" to "SHIP IT YOURSELF TO CHINA AND PAY"
YOU ARE SCAMMERS AND FRAUDULENT
November 26, 2025
Unprompted review
Reply from Luxandclassy
Hi Paula,
Thank you for your feedback and we are truly sorry that the items were such a huge disappointment – we never want anyone to feel misled or let down like this.
After checking your order internally, we can see that our support team has already been in touch several times, sent the full return instructions, and offered partial refunds on more than one occasion as a quicker alternative.
We completely understand that this hasn’t resolved things for you yet. Please just reply to any of our previous emails (or send a new message with your order number) and we’ll make sure everything is handled immediately – whether that’s guiding you through the return for a full refund or finding another solution that works for you.
We’re here and ready to put this right.
Kind regards,
Lux & Classy Support Team
Don’t buy from this company it’s a very…
Don’t buy from this company it’s a very very scam.
November 1, 2025
Unprompted review
Reply from Luxandclassy
Hi William,
Thank you for your feedback and we’re truly sorry for the disappointment you’ve experienced.
If your issue hasn’t been fully resolved yet, please get in touch with our customer support team directly (just reply to any of our previous emails or send a new message).
We’re here and ready to help sort everything out for you straight away.
Kind regards,
Lux & Classy Support Team
Awful experience brought a suit with…
Awful experience brought a suit with came as a child side more than a men’s size also ripped wanted to return but I’ll be charge finally agreed on a 40% refund which I wasn’t to happy about still to this date have not received the refund and now won’t reply to my emails stay clear of this sit dishonest and just a scam
November 27, 2025
Unprompted review
Reply from Luxandclassy
Hi Chloe-Paige,
Thank you for your feedback and we’re genuinely sorry for the terrible experience – the wrong size, the damage, the delay in your refund, and the lack of replies are all completely unacceptable.
We’ve checked your order internally this morning and can see the 40% refund was approved but unfortunately never processed (a genuine error on our side). I’ve just pushed it through manually right now – you’ll receive confirmation within the hour and the money will be back in your account within 1–3 working days.
We completely understand this doesn’t make up for everything you’ve been through. If you’re still unhappy and would prefer a full refund (with or without returning the suit), please just reply here or to info@luxandclassy.com and we’ll sort it immediately, no questions asked.
We’re truly sorry we let you down so badly.
Kind regards,
Lux & Classy Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.