Luxe Cheshire Reviews 366

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting items are exactly as described, in perfect condition, and authentic. The delivery service is frequently highlighted for its speed, efficiency, and careful packaging, with many appreciating prompt and on-time arrivals. The service provided by the company is described as first-class, with consumers commending the staff for being incredibly helpful, knowledgeable, and quick to respond to inquiries. People also appreciate the personalized touches and the overall smooth and professional experience when both buying and selling items.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers frequently praise the excellent... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speedy and prompt... See more

Service

People report positive experiences with service. Customers consistently praise the team for their expertise,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent condition of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Absolutely gorgeous ladies it was a total pleasure purchasing a bag from this store. I was reassured with all my questions answered professionally . I choose to collect my bag from their beautiful sto... See more

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

Buy and sell authentic pre-loved designer items. We have a showroom based in Cheshire by appointment only.


Contact info

4.9

Excellent

TrustScore 5 out of 5

366 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Highly recommend Luxe Cheshire

Highly recommend Luxe Cheshire. First class service, answered all my enquiries right away. My bag was delivered on time and looks brand new. Absolutely love it. Definitely buy from them again

March 28, 2025
Rated 5 out of 5 stars

Fab experience buying a Chanel Bag!

Fab experience buying a Chanel bag with Luxe Cheshire. The girls were very helpful before making my purchase answering any questions I had and the delivery was super fast with my beautiful new bag. Thanks girls!!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted!!

Smooth transaction - absolutely no problems and delighted with my purchase!
Thanks so much - will use again. X

February 25, 2025
Rated 5 out of 5 stars

5 star

Just purchased a Chanel mini Kelly and I couldn’t be happier.I would definitely buy from Luxe Cheshire again and definitely recommend them.Delivery was very quick too

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Celjne jacket

Received my Celine jacket today which I only purchased on Monday evening. Service is amazing and the item is as described which I am very happy with. Cannot fault luxe Cheshire at all very happy customer

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Very attentive to my many questions and the bag came as pictured with all authenticity card / receipt. Thank you luxe Cheshire!!

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a bag from luxe Cheshire…

I purchased a bag from luxe Cheshire for the first time and I am absolutely delighted with my bag, it’s like new and so beautifully packaged, the service from the girls was amazing and they answered all my questions. Would highly recommend.

January 7, 2025
Unprompted review
Rated 3 out of 5 stars

Luxe Cheshire offers decent service and…

Luxe Cheshire offers decent service and quality products, with some positive communication throughout the buying and selling process. The items I've purchased arrived in nice packaging and matched their descriptions. While selling on consignment was a new experience, it went smoothly. Overall, an average experience with room for improvement.

October 28, 2024
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

As we are unsure who you are as we’ve not sold for anyone with the name Arti? Presumably this is your Trustpilot name.
We’re sorry you felt it was only a three star review. In order for us to understand your review it would be beneficial if you can clarify what the room for improvement would be as you have said the experience went smoothly and it was good. Your feedback is appreciated, however you haven’t actually said what the reasons are for the three star review? The Luxe Team

Rated 5 out of 5 stars

100% satisfied

Ordered for the first time from Luxe Cheshire and everything went smoothly. The team was very responsive to my questions before and after I ordered and I am delighted with my purchase.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous personalised service

I have bought a couple of items now from Luxe Cheshire and I couldn't be more thrilled. Each time I have received a warm welcome and shown various options of items that I have liked. Their professional and honest opinion on style, look, leather type, use and wear was really appreciated. If you are looking for genuine, high end designer luxury items - this is the only place I would trust for that type of investment.

November 11, 2024
Rated 5 out of 5 stars

Happened across this site and what a…

Happened across this site and what a Gem....!!!
Found the item I was looking for at great price.
Item arrived exactly as described in excellent condition- beautifully packaged in Luxe Cheshire tissue.
Thankyou for amazing experience shopping with you xx

October 18, 2024

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