Luxe Cheshire Reviews 367

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting items are exactly as described, in perfect condition, and authentic. The delivery service is frequently highlighted for its speed, efficiency, and careful packaging, with many appreciating prompt and on-time arrivals. The service provided by the company is described as first-class, with consumers commending the staff for being incredibly helpful, knowledgeable, and quick to respond to inquiries. People also appreciate the personalized touches and the overall smooth and professional experience when both buying and selling items.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers frequently praise the excellent... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speedy and prompt... See more

Service

People report positive experiences with service. Customers consistently praise the team for their expertise,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent condition of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Absolutely gorgeous ladies it was a total pleasure purchasing a bag from this store. I was reassured with all my questions answered professionally . I choose to collect my bag from their beautiful sto... See more

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

Buy and sell authentic pre-loved designer items. We have a showroom based in Cheshire by appointment only.


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

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Rated 5 out of 5 stars

Chanel boots

First purchase with luxe Cheshire , excellent service boots came quickly and beautifully packaged, absolutely over the moon with my Chanel boots will definitely be shopping with them again, highly recommend.

January 22, 2024
Rated 5 out of 5 stars

First experience from Luxe Cheshire

First experience from Luxe Cheshire. I will definitely used them again and recommend this first class store. My Hermes bag arrived beautifully gifted wrapped and as described.
Thank you again.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and item

Amazing customer service. My Chanel Kelly arrived next day, in perfect condition and team were very helpful to ensure I got it before I travel.

Would recommend and use again for pristine luxury items.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

A 5 star company & experience

I continue to come back to Luxe time & time again, after purchasing many items now. Their professionalism and personal approach with every sale is the best in the business!!
Recently purchased a prada bag & it came next day, as described & I love it!

Couldn’t recommend enough x

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT! Never received my order.

This is NO SLANDER! YOU DID NOT SHIP THE PARCEL TO THE SHIPPING ADDRESS PROVIDED. Please post FACTUAL details! Not information that supports your FRAUDULENT SCHEME! This company is a SCAM! DO NOT SHOP WITH THEM! Never received my order. This company is SCAM! They sent me a package with a box of tea instead of the Christian Dior handbag that was advertised. They sent the package to the incorrect mailing address in hopes that I would not receive it. They refused to give me a refund but turned around and submitted an insurance claim with DHL. They are fighting me tooth and nail through my credit card company trying to block me from disputing the transaction. DO NOT SHOP WITH THIS COMPANY! It is an e-commerce SCAM! Their goal is to commit fraud by way of DHL. The reason they mailed me tea was to have proof that a package was delivered to the billing address! Again, DO NOT SHOP WITH THEM!

October 19, 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

Stacy, although we understand your frustration, you can not slander the company like this. Your information is not correct.
DHL had proof of delivery and therefore we had to open a case with them to further investigate your claim. There are procedures to follow and if it is that DHL delivered the wrong parcel to you this is nothing to do with us. You have opened a claim with your credit card company which is your prerogative and therefore you should receive your refund from them if it transpires that you did get the wrong parcel. We shipped the Dior bag to your address with DHL, we have followed all the correct procedures.
There is absolutely no SCAM and you can clearly see we are a limited company that has been trading for several years.
Rebeka (Managing Director)

Rated 5 out of 5 stars

First purchase from Luxe Cheshire and…

First purchase from Luxe Cheshire and they did not disappoint, they answered my questions late at night in a prompt manner, I got a great price too for practically brand new bag :-)
Absolutely love it! It arrived next day, gift wrapped beautifully, excellent quick delivery service, would highly recommend and will use again for future pre loved items

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

A great experience after many hours of…

A great experience after many hours of searching for the right Chanel bag, fantastic service, highly professional, bag arrived and is superb with all relevant documents
Would highly recommend and buy from the site again
Many thanks

August 7, 2023
Rated 5 out of 5 stars

AMAZING

Recently purchased the Chanel boy bag from luxe Cheshire, the girlfriend is over the moon with the bag itself and purchasing the item could not have been made any easier! Will 100% be using luxe Cheshire again in the future.

August 7, 2023
Rated 5 out of 5 stars

Boyfriend Proof Sale

I casually mentioned Luxe Cheshire to my boyfriend a while ago and didn’t think much of it, until last night he surprised me with the Chanel Boy Bag! I sobbed! It was described as excellent condition and it was that x10! It was delivered the day after and was a quick and easy process from start to finish! It came perfectly packaged with all the essential paperwork. Thankyou so much, excited for my next purchase already x

August 14, 2023
Unprompted review

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