Luxe Cheshire Reviews 367

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting items are exactly as described, in perfect condition, and authentic. The delivery service is frequently highlighted for its speed, efficiency, and careful packaging, with many appreciating prompt and on-time arrivals. The service provided by the company is described as first-class, with consumers commending the staff for being incredibly helpful, knowledgeable, and quick to respond to inquiries. People also appreciate the personalized touches and the overall smooth and professional experience when both buying and selling items.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers frequently praise the excellent... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the speedy and prompt... See more

Service

People report positive experiences with service. Customers consistently praise the team for their expertise,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent condition of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Absolutely gorgeous ladies it was a total pleasure purchasing a bag from this store. I was reassured with all my questions answered professionally . I choose to collect my bag from their beautiful sto... See more

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

Buy and sell authentic pre-loved designer items. We have a showroom based in Cheshire by appointment only.


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent professional, friendly service.
Good prompt communication.
Would use them again.

April 24, 2023
Unprompted review
Rated 1 out of 5 stars

After purchasing an item At £1,100 I…

After purchasing an item At £1,100 I noticed there was a 10% discount code.. I emailed them straight away explaining that I didn’t know the deal was on & could they acknowledge it.. & I didn’t even receive a reply.. this was my 4th purchase from this company & was saddened with this poor service.

Having read the response from Luxe… I can confirm that I sent the email to them on the 18th April at 21:32. This was sent immediately after I made my purchase. I cannot be held responsible if they don’t read their emails.
I believe their response to my review on trust pilot to be very poor.

April 18, 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

Hi Jackie, We’re sorry you felt the need to leave a 1 star review. Firstly the discount was not 10%, we had an offer on that ran for a few days whereby if you purchased an item for over the value of £1,000 you could use the code TAKE100 at checkout for £100 off any item over that value. However we can’t be held responsible if people don’t use the code, it can’t be reversed but it could have been used up to the expiry date. We did not receive an email from you either? It’s a shame that you feel this lead you to leave a 1 star review when we have sent the item out to you as described on a next day service. The code only works at the time of purchase. Thanks, The Luxe Team

Rated 5 out of 5 stars

Such a lovely experience from choosing…

Such a lovely experience from choosing which bag, so many gorgeous ones to choose from, to arranging delivery on time . When it arrived it was packaged so beautifully. It was an absolute delight. Can’t recommend luxe Cheshire enough.

April 13, 2023
Rated 5 out of 5 stars

Bought an LV bag for the wife last week…

Bought an LV bag for the wife last week as a secret gift and really kept my fingers crossed that the item will arrive as per the description as i hadn't used this company before.....
It was faultless and i now have serveral brownie points, thanks to Luxe Cheshire :)

March 22, 2023
Rated 5 out of 5 stars

Perfection

Absolutely love my new Chanel 😍 quick delivery, packaged perfectly, great communication. Hardest part was waiting for it to ‘drop’ on the Monday.
😘 until next time
Thank you x

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Classic CHANEL flap Lambskin in Silver hardware

I bought the classic Chanel flap with silver hardware in the size Medium. I’ve been looking for the gold hardware for a very long time but when I came across this bag I knew I had to buy it. It looks brand new, all description on the website was exact to what the bag looks like, Luxe Cheshire we’re so helpful and very quick at answering my questions. Payment was easy and the website was very easy to use. Deffo will be buying again.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

A very personalised and efficient…

A very personalised and efficient service that made for an enjoyable experience. From the telephone call to check details, confirmation messages and personalised postcard, communication was clear and highly responsive. I received my gorgeous bag before expected and it was exactly as described. I would highly recommend Luxe Cheshire and will cherish my preloved handbag.

February 24, 2023
Unprompted review
Rated 4 out of 5 stars

The ordering process was easy.

The ordering process was easy.
I would have given them 5 stars but their courier let them down. And it’s all part of the customer experience. Although not entirely their fault.
The item arrived in excellent condition. I don’t think it had been used at all.
The hand written card was a lovely touch. The customer service I received and the timely responses to my queries throughout was worth 5 stars.

February 22, 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Yes unfortunately we don’t have control over the drivers that the courier service use, everything goes out next day nationwide so we can’t control the drivers! We’re glad you love your beautiful bag xx

Rated 4 out of 5 stars

Wonderful bag, delayed shipping

I ordered a Bottega Veneta bag and I must say the bag itself is perfect.
However, I was at first sent a wrong bag by accident and I had to return it & pay for the extra return shipping myself (was promised to be refunded but that didn’t happen). It delayed the delivery of the bag I ordered, and after many unanswered emails I had to find a phone number and ring them up. Once we spoke on the phone, Luxe Cheshire arranged a super speedy delivery, and I’ve finally received my bag two weeks later.

January 15, 2023
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re glad you love your bag, unfortunately we had two very similar bags and the wrong bag was sent in error, we had to wait for your bag to be sent back before we could send yours out which caused the delay. All our items are sent out next day. Apologies you haven’t received your postage we will be in touch to make sure this is paid.

Rated 5 out of 5 stars

Selling

I have recently sold a Louis Vuitton handbag with Luxe-Cheshire and can’t praise them enough for being so professional throughout the process i would highly recommend them and will be definitely using their excellent services again

February 17, 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad you’re happy with the service you’ve received and we look forward to working with you again Alison.

Rated 5 out of 5 stars

Stress free selling with Luxe Cheshire

I would highly recommend Rebeka and the team at Luxe Cheshire.
I have sold a few bags with them and they have been so helpful and informed me along the way as to how things are going.
Very easy process and nice to get funds transferred into my account when a sale is complete.
Would highly recommend for a stress free process if you’re thinking of selling

February 17, 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future.

Rated 5 out of 5 stars

5 stars to luxe cheshire

Was recommended to Luxe Cheshire by a friend.
There service and communication has been 5 star from the beginning.
They have sold most if my items I sent and will definitely use again.
Would highly recommend.

February 17, 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future Sally.

Rated 5 out of 5 stars

Superior Service

I have used Luxe Cheshire several times to sell my items. They are easy to deal with and reply quickly to messages. My items have sold quickly at competitive prices with fair commissions and I have been paid promptly. Experience is exemplary from start to finish

January 29, 2023
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future Becky.

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