Luxecare UK Reviews 

264
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, finding them easy to use. Many highlight excellent customer service, with staff described as caring, helpful, and quick to resolve issues, even out of warranty. Delivery is often fast, reliable, and well-packaged. However, some customers noted significant delays or non-delivery of orders, experiencing long waits and poor communication. A few people also reported product issues, such as water flossers with weaker pressure or leaking nozzles. Some reviewers were not happy with customer service, citing unresponsiveness or failure to resolve problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and effectiveness... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products... See more

Customer service

Customers had positive experiences with customer service, often describing it as exemplary, fantastic, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, frequently describing products as easy and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and rapid delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price. However, there are too many functions, I just want to clean my te... See more

Rated 5 out of 5 stars

My Luxe Sonic toothbrush has been brilliant. It has really helped me with my gum weakness and made looking after my teeth a much more comfortable and pleasurable experience. The choice of cleaning... See more

Rated 5 out of 5 stars

Excellent Company to deal with. After spending much time searching for a head shaver as a gift for my Husband, he was delighted with this shaver from Luxcare. Light and easy to use, gives a good cut a... See more

Rated 5 out of 5 stars

Excellent company, excellent products & customer care. The toothbrush is excellent value for money. I’ve used sonicare for so many years, over priced poor quality now so I decided to try another brand... See more


Company details

  1. Health and Beauty Shop

Written by the company

Discover your ultimate self-care sanctuary with our premium personal care products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(264)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Titan X

Excellent product.
Fits nicely in the hand and gives a really good head shave

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

The water flosser came up as highly…

The water flosser came up as highly recommended so I purchased it. It works really well. Love the soft mode for sensitive teeth. Came with multiple heads for different applications. Battery life seems really good. Arrived quickly and well packaged. Would recommend.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Head razor

The head razor I purchased was excellent. Worked straight out of the box. It cut smooth and clean, very easy to use I am very impressed with the quality of the item. Only had chance to use it once as I've only had it a week but first impression is a good one. The web site is very easy to navigate and ordering was very quick with standard delivery made the overall cost very competitive. I would use this company again. Keep up the good work 👏

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with my initial…

I had a problem with my initial purchase of the Titan head shaver.
I emailed the company and all they asked was that I send some photos. They got back to me quickly to say that the problem could not be fixed and they would send me a new replacement.
I received this about a week later and since then have been enjoying the easiness of use of the shaver and how good the shave is.
First class after sales service and can’t praise them enough. Thank you.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Had my combs replaced very promptly without charging me. Peter was excellent in communicating and dealing with my issue. This is not the first time as Luxe replaced my shaver head aswell last year for free too.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering the item I wanted was easy

Ordering the item I wanted was easy. Delivery was within the time expected. The head razor was a gift for my son and he is very pleased it's performance. Overall a successful purchase and I would certainly order from Luxecare again.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

True to description

True to description, excellent product in a reasonable price range. Better than other water glossers I’ve had. Thank you Luxe.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Nice company to deal with… and their…

Nice company to deal with… and their product the Luxe toothbrush is a pleasure to use. It has long battery life and uses the same charger and cord as my mobile phone which is a big plus. It has a gentle but cleansing effect on my teeth.
Overall a great product.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good website

Good website, the flosser was easy to order and it's best I've owned, having had two others before. Really easy to use and effective

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

IPL device

I've gave 5 star as they have redeemed themselves. I bought an IPL device but unfortunately it didn't work. It took some time to get a response at first which was frustrating. But then today I got an email apologizing. Saying they are busy and as a token of good will for the delay along with a new device I will get a complimentary gift.
More than happy with that. And I understand companies can get busy.

June 8, 2026

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