I ordered a bubble egg chair and it was delivered very quickly on the date I was informed. The delivery driver Costal Rotaru was very helpful with getting the chair into my home. I would defo recommen... See more
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See what reviewers are saying
My dearly beloved mother was over the moon with the gift I got for her birthday from Luxe home interiors! I was aware it was on pre order and it clearly stated the realise date under it so I was awa... See more
Would have given 5 starts but item was damaged on delivery. Delivery too longer than advertised. Having said that, once I contacted Luxe I was offered a replacement or refund. I was expecting to mov... See more
Ordered 17th feb on pre order, meant to have been released by 27th Feb, were in April no sign, no communication, every time I contacted it was a generic message, please allow 7 days for your goods to... See more
4.0
Great
203 reviews
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BAD SERVICE
BAD SERVICE
Ordered items on the 20th February to the value of £63.95
Still waiting !!! numerous messages left via email and messenger and keep getting told be with me next week it has been dispatched.
3 weeks on No Goods.
Cannot speak to anyone in customer service email only.
Asked for tracking Number to which No reply.
Asked for money back to which No reply.
March 14, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Suzy
Some times orders can be on PRE ORDER we clearly state this by changing the 'ADD TO CART' to 'PRE ORDER' along with a release date under the ' PRE ORDER NOW' button thats why customers sometimes get confused, I can't see your order can you please email it to us at customercare@luxehomeinteriors.co.uk so we can investigate this for you Thanks Katie Account Review
Ｂｅａｕｔｉｆｕｌ work
March 14, 2018
Unprompted review
Brillient service
March 14, 2018
Unprompted review
Recomended!!
March 14, 2018
Unprompted review
Misleading delivery date
Products look lovely, and I was really excited to receive my product. It did say that delivery would be 3 weeks which was ok with me. When it didn’t turn up I had to contact them, and they said delivery wouldn’t be for a further 8 weeks! When I queried that it was originally end of Feb they just said “I apologise for that”. I am still waiting ....
Edited after reply from Luxe: thank you for your seemingly automated response to any reviews about delivery dates not being correct. As you can see from my review, I knew that the product was on pre-order, but it said it would be available in 3weeks. I am still waiting for the product,
My order number is 1970, and I am concerned that you are unable to find my outstanding order!
March 14, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Joanne Some times orders can be on PRE ORDER we clearly state this by changing the 'ADD TO CART' to 'PRE ORDER' along with a release date under the ' PRE ORDER NOW' button thats why customers sometimes get confused, I can't see your order can you please email it to us at customercare@luxehomeinteriors.co.uk so we can investigate this for you Thanks Katie Account Review
Excellent I would recommend
March 14, 2018
Unprompted review
Amazing
Very good service, i bought a chest of drawers which arrived very quickly and were amazing quality. Highly recommended.
March 14, 2018
Unprompted review
So happy!!
Would just like to thank the guys at Luxe for the fantastic service I've received. I ordered a plaque for Mothers day at the weekend and it arrived so fast, and the item itself was great quality. Over the moon with my purchase - thanks again!
March 14, 2018
Unprompted review
very helpfull
March 13, 2018
Unprompted review
Very good recommed this
March 13, 2018
Unprompted review
Lovely stuff and fantastic customer…
Lovely stuff and fantastic customer service!
March 13, 2018
Unprompted review
I would highly recommend this furniture…
I would highly recommend this furniture company to everyone, it caters for every taste, you are sure to find what you are looking for.
March 13, 2018
Unprompted review
Would definitely recommend this company..
Would definitely recommend this company.
March 13, 2018
Unprompted review
Absolutely over the moon with the…
Absolutely over the moon with the products love them all! Will be ordering again xxx
March 13, 2018
Unprompted review
Great services
March 13, 2018
Unprompted review
Absolutely perfect experience
AMAZING service and quick delivery thank you!
March 13, 2018
Unprompted review
Me and my girlfriend Absolutely love…
Me and my girlfriend Absolutely love all our products from luxe! Especially our mirrored tv unit such a good price for the Quality, I’ve bought quite a few things from this website and always have been happy, the quality is very good and customer service is good, would definitely recommend and will be buying again soon!
March 12, 2018
Unprompted review
Do not order from this company...They…
Do not order from this company...They lie about pre order/ order date ...they answer your calls with the same rhetoric ...........order pre order ....I DONT WANT TO HEAR THIS I WANT WHAT I PAID FOR.....The fact that you're paying people for reviews is disgusting and trust pilot should ban you from using thier service and you should not trade in this country at all. Cowboys ....Don't even bother commenting on my post as you sound like a broken record...you blame your customers rather than accept your fault ...Disgusting!!!!!! ...why don't you give us your real company address on companies house?????...........Spend your cash elsewhere and i'm reporting you to trading standards and getting a refund via my credit card....
In Reply to you Lee.
If I call and get given a specific date ...My items are no longer pre ordered items so please get your customer services fact hat on. You should not sell items to consumers without being fourth coming about dates of order and potential fiurure delivery dates. ALL IN ALL you have just started what I expected ordered ....pre ordered ...ordered pre ordered....what is the status of my delivery now ????? wild guess Lee ......my order is still in pre order....absolutely useless company ?? It's been 3 weeks
March 12, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Mike,
It's company policy to reply, i am sorry you feel this way, in regards to the Pre Order, we don't lie we try to clearly show pre order items by changing the add to cart to pre order number with a realise date under it, we try our best to make sure customers are aware that some items might be on pre order and only arrive at the date under the pre order button. We Are in the terms and conditions of trust pilot which can view here https://uk.legal.trustpilot.com/end-user-terms-and-conditions in which we offer vouchers to customers, in return for a honest review about our customer service or product, we always confirm the reviews by requesting order numbers before we issue vouchers.
Kind Regards Lee Account Review Luxe Home Interiors
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