I ordered a bubble egg chair and it was delivered very quickly on the date I was informed. The delivery driver Costal Rotaru was very helpful with getting the chair into my home. I would defo recommen... See more
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See what reviewers are saying
My dearly beloved mother was over the moon with the gift I got for her birthday from Luxe home interiors! I was aware it was on pre order and it clearly stated the realise date under it so I was awa... See more
Would have given 5 starts but item was damaged on delivery. Delivery too longer than advertised. Having said that, once I contacted Luxe I was offered a replacement or refund. I was expecting to mov... See more
Ordered 17th feb on pre order, meant to have been released by 27th Feb, were in April no sign, no communication, every time I contacted it was a generic message, please allow 7 days for your goods to... See more
4.0
Great
203 reviews
No recent history of asking for reviews
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Quick and Easy for me....
I recently ordered a new bed frame and bed, so I wanted so new bed sheets to go with it... I ordered some super-king size bedding from Luxe, never heard of the company before so I was a little nervous to order, I usually stick to the bigger brands.... In the end I am glad I gave Luxe a chance, I received the bedding and it is great!! It is more expensive than some other places, but I guess you get what you pay for, and I am very much impressed on this occasion.
March 11, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you David Glad your happy with your items
Thank you
Tracy
Luxe Home Interiors
DO NOT BUY!!!!
DO NOT BUY! Hassle from start to finish! Items delayed, broken, not delivered. 2 months and counting.
Items are not quality but shoddy mass made items. The clock i bought was cheap, plasticky material and very tacky. Furniture is poorly made and feels flimsy.
Customer service basically is ' some customers have used pre-order, that is why they are confused'. Patronising! No i did not order a pre-order item!! Also lie to about goods being sent out already when they blatantly haven't.
Trading standards are aware of this company and also contacted Watchdog who have requested more information...watch this space!
To your reply! No lee it doesn't contradict...but that reply sums up your shoddy company! Blame the customer...it was pre-order...no it wasn't...blame the customer...your review contradicts!! Unbelievable - or not so where luxe are concerned! I had alme items delivered as i stated, others were delayed and some still not delivered! Awful company / awful customer service/ awful quality!
March 11, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Zac,
Your review contradicts as you're saying your item hasn't been delivered then you are taking about the 'quality' of the clock then the Furniture? Please can you email me a order number so we can investigate this for you
Kind Regards
Lee
Account Review
Luxe Home Interiors
Love my table and chairs from luxe
Love my table and chairs from luxe! Such good quality and fast delivery, will be ordering again soon 😊
March 10, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Katie Glad your happy with your items
Thank you
Tracy
Luxe Home Interiors
Buyer beware
Buyer beware. Not received item. Numerous times have been told next week etc. Applying for a refund now through my credit card. If you scroll down apparently they are offering money to people to give 5 star reviews. Shambolic
March 10, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Mike
Some times orders can be on PRE ORDER we clearly state this by changing the 'ADD TO CART' to 'PRE ORDER' along with a release date under the ' PRE ORDER NOW' button thats why customers sometimes get confused, I can't see your order can you please email it to us at customercare@luxehomeinteriors.co.uk so we can investigate this for Also in regards to the reviews We Are in the terms and conditions of trust pilot which can view here https://uk.legal.trustpilot.com/end-user-terms-and-conditions in which we offer vouchers to customers, in return for a honest review ( not 5*) about our customer service or product. please can you show me a screen shot on where you have seen this please? and send it to customercare@luxehomeinteriors.co.uk , we always confirm the reviews by requesting order numbers before we issue vouchers Hope that helps
Kind Regards
Lee
Account Review
Luxe Home Interiors
Love this so much they have such good…
Love this so much they have such good ideas
March 8, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Clare Glad your happy with your items
Thank you
Tracy
Luxe Home Interiors
Good service
March 8, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Mark Glad your happy with our service
Thank you
Tracy
Luxe Home Interiors
Free cash why not
March 8, 2018
Unprompted review
Please read before placing an order…
Please read before placing an order with this company... Giving 1 star is simply too much for this shambolic company! I have never experienced anything like what I have had to endure from Lux interiors. So where do I start... after placing an order on February 02nd (5 weeks ago) I am still waiting for my product. I have spent many hours e-mailing / calling / FB private messaging and am informed on every single occasion that either customer care would be in touch! They don't! Or they will come back to me with a tracking number as the product is being dispatched! No tracking number. No product. I have names of the people I have spoke with, the times the excuses and so on.. so onto the next stage of legal advice as I still don't have my money back and no commitment from this garden shed organisation as to when I'll get it.
March 7, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear jaime swift-danks
Some times orders can be on PRE ORDER we clearly state this by changing the 'ADD TO CART' to 'PRE ORDER' along with a release date under the ' PRE ORDER NOW' button thats why customers sometimes get confused, I can confirm we have dealt with your request via facebook and our item has been delivered,
Parcel: 1 of 1
Tracking Code: PBUZ0328122001
Delivered J S DANKS
14:31 Fri 09 Mar 2018 GMT
Visit tracking site: Parcelforce Worldwide
Out for delivery 1 ITEMS 13:01 Fri 09 Mar 2018 GMT
Out for delivery 1 ITEMS 05:19 Fri 09 Mar 2018 GMT
Parcel update notification via SMS 1 ITEMS 05:19 Fri 09 Mar 2018 GMT
In transit 1 ITEMS 05:17 Fri 09 Mar 2018 GMT
In transit 1 ITEMS 02:50 Fri 09 Mar 2018 GMT
In transit 1 ITEMS 18:52 Thu 08 Mar 2018 GMT
Despatched DESPATCHED 17:56 Thu 08 Mar 2018 GMT
Received by carrier 1 ITEMS 17:52 Thu 08 Mar 2018 GMT
Information 1 ITEMS 17:52 Thu 08 Mar 2018 GMT
Awaiting Despatch 14:24 Thu 08 Mar 2018 GMT
Collection request 1 ITEMS 12:00 Thu 08 Mar 2018 GMT
Good service
March 7, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Dean Glad your happy with our service
Thank you
Tracy
Luxe Home Interiors
Reply from Luxe Home Interiors
Dear Ellie McIntosh
We Are in the terms and conditions of trust pilot which can view here https://uk.legal.trustpilot.com/end-user-terms-and-conditions in which we offer vouchers to customers, in return for a honest review about our customer service or product, we always confirm the reviews by requesting order numbers before we issue vouchers.
Kind Regards
Lee
Account Review
Luxe Home Interiors
Reply from Luxe Home Interiors
Dear anddls
We Are in the terms and conditions of trust pilot which can view here https://uk.legal.trustpilot.com/end-user-terms-and-conditions in which we offer vouchers to customers, in return for a honest review about our customer service or product, we always confirm the reviews by requesting order numbers before we issue vouchers
Hope that helps
Kind Regards
Lee
Account Review
Luxe Home Interiors
Offered £5 to give 5*s
March 7, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear John Andrews
We Are in the terms and conditions of trust pilot which can view here https://uk.legal.trustpilot.com/end-user-terms-and-conditions in which we offer vouchers to customers, in return for a honest review ( not 5*) about our customer service or product. please can you show me a screen shot on where you have seen this please? and send it to customercare@luxehomeinteriors.co.uk , we always confirm the reviews by requesting order numbers before we issue vouchers
Hope that helps
Kind Regards
Lee
Account Review
Luxe Home Interiors
Great service thanks
March 6, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Zak Glad your happy with our service
Thank you
Tracy
Luxe Home Interiors
They deginsned my friends house just…
They deginsned my friends house just the way they wanted it
March 6, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Daiyan
Glad your happy with our service
Thank you
Tracy
Luxe Home Interiors
A really great company overall service…
A really great company overall service was very good.
March 6, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Jayden
Glad your happy with our service
Thank you
Tracy
Luxe Home Interiors
Easy site to navigate and very…
Easy site to navigate and very reasonable prices
March 6, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you James Glad your happy with our service Thank you Tracy Luxe Home Interiors
Reply from Luxe Home Interiors
Thank you Mike Glad your happy with our service Thank you Tracy Luxe Home Interiors
Reply from Luxe Home Interiors
Thank you Joi Glad your happy with our service Thank you Tracy Luxe Home Interiors
Awsom realy recomend
March 5, 2018
Unprompted review
Reply from Luxe Home Interiors
Thank you Ryan Glad your happy with our service Thank you Tracy Luxe Home Interiors
Reply from Luxe Home Interiors
Thank you Daisy Glad your happy with our service Thank you Tracy Luxe Home Interiors
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