So glad I’ve discovered this website! On a par with Graham and Green (or even better!) Service was excellent and goods arrived beautifully packaged. Will definitely shop here again and have already re... See more
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I love buying from Luxeology. They’re such a trustworthy brand who always look after their customers. I’ve bought a few times from their wonderful array of beautiful products & am always so very satis... See more
Company replied
I ordered a blue wall swan for my wife..she had been trying to get one for ages. It was a birthday gift, and was slightly concerned about it arriving on time. Customerservices, in particular Paloma,... See more
I was waiting for a long time to get my hands on the Emerald Green Feathered Swan Head Wall Decor. Managed to pre-order in Aug for delivery in Oct. I messaged during October to ask when I would receiv... See more
Company details
Written by the company
Ordinary? Only if its EXTRA! Founded in 2018, Luxeology Home is a home interiors brand that dares to be different. Distinctly original and fabulously bold, we are dedicated to finding gorgeous homeware that pushes the boundaries whilst still remaining effortlessly glamorous. Taking the plunge to order from Luxeology Home should be easy. Our amazing Customer Support team are always available to answer any questions, no matter how strange you think they might be! We believe in excellent customer service and transparent policies so you can enjoy your purchase in the knowledge that we've got your back. We guarantee that when your homeware purchase arrives you will exclaim that it looks even better than it did in the photos! And remember... lions don't concern themselves with the opinions of sheep, so you do you and dare to create the home of your fantasies. Stay Fabulous! x
Contact info
Unit 30 Flexspace, Lingfield Way, Yarm Road Business Park, DL1 4QZ, DARLINGTON, United Kingdom
- customerservices@luxeology.co.uk
- luxeology.co.uk
4.8
Excellent
202 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Ordered the swan head as I like quirky…majestic swanhead
Ordered the swan head as I like quirky stuff.. unfortunately it arrived with a bent crown and lots of gaps in the feathers so you could see the polystyrene..quite poor quality for the price
March 20, 2023
Reply from Luxeology Home
Hi Patricia
Thank you for your review. I am sorry you felt the Majestic Swan was poor quality for the price and that the crown arrived damaged. We make every effort with packaging but unfortunately products can very occasionally be damaged during transit. We have been in touch with you by email and have provided a free returns label for you to return your order to us. The Majestic Swan is one of our bestsellers and we feel it is value for money as it is a handmade item and every feather is applied by hand. The nature of the product means that there is polystyrene underneath and sometimes this can be slightly visible but as a whole it is a beautiful product.
If there is anything else that we can be of help with please do not hesitate to get in touch.
Best wishes
Luxeology Home
Not refunded £270 item they are no longer sending.
Spent nearly £500 on my initial order to find 2 items missing and one item sent in error. In their defence they did get one of the items shipped out promptly. However they still have £270 of my money for a vase I ordered and they have not issued this money back. I have sent 2 emails to no response. The initial order was placed 3 weeks ago and this is causing me great concern. Please could someone give me my money back ASAP. Some of the poorest customer service I have experienced in a long time. I would avoid at all costs for expensive purchases.
March 22, 2023
Unprompted review
Reply from Luxeology Home
We're sorry to hear you feel we have poor customer service. You placed an order for a vase and a number of other items. The vase had a lead time of approximately 2 weeks which we informed you about. The remaining items were dispatched however the wrong item was sent in error for one product. We immediately got in touch with you when we realised this, apologised and sent you a returns label to send back the wrong item to us which you told us was not a problem and you would send it back ASAP. We sent you the correct item straight away. You then further got in touch to complain that items were missing. We asked you to kindly double check and we told you how they were packed in the box but you stated they were not there. Unfortunately we did not have any more in stock so we issued you with a refund for these items. Two weeks later we followed up with you about the return of the incorrect product and you told us you had given it to your friend to post. To date we have not received this item back 3 weeks later. You asked us to either send the remaining item or refund you so we made the regretful decision to cancel and refund the remaining item. We advised you that the refund had been raised and I can see that it has been completed this morning, however it can take up to 10 days to arrive into your bank account. If you have any further issues please do not hesitate to contact us.
Love the striped porcelain stool
Love the piece, but very happy with customer service when there was an issue with the payment. Efficient and helpful. Thank you!
March 7, 2023
Reply from Luxeology Home
Thanks so much for the review Archie, we're so glad to hear you love your order and our service.
Easy to order online
Easy to order online, prompt delivery.
Great present for my grandsons birthday.
March 20, 2023
Unprompted review
Reply from Luxeology Home
So glad to hear you are happy with your order Judy. Thank you so much for your feedback.
My new favourite store
Really excellent service, gorgeous quality, my new favourite store.
March 13, 2023
Reply from Luxeology Home
Thank you so much for the lovely review April, we are thrilled to hear we are your new favourite store!
Reply from Luxeology Home
Thank you so much for the lovely review Audrey, we are so happy to hear you were pleased with your order.
Love Luxology
Lovely quality an unique items as advertised on website. Upon purchase items received quickly and lovely packaged.
February 20, 2023
Gorgeous table
Gorgeous, good quality gold table at a very reasonable price. And the delivery was fast. Tempted to shop more!
February 20, 2023
Reply from Luxeology Home
Thank you so much for the lovely review, we are so glad to hear you enjoyed your shopping experience with us!
Fab-u-Lous
Fab-u-Lous! Bought the best faux trailing cheese plant ever! Going to but some more as they are great for the places my live plants hate.
February 27, 2023
Reply from Luxeology Home
Thank you for the lovely review Debby! We are so glad to hear you are pleased with your order.
Great products and good prices
March 2, 2023
I'm now a proud owner of 2 beautiful…
I'm now a proud owner of 2 beautiful swans, the most amazing pieces of wall art ever. They definitely get peoples attention as they look down majestically. Absolutely stunning and highly recommended 💖💖
February 6, 2023
Unprompted review
Efficient and correct
February 18, 2023
Fab items
Fab items, such good quality and package was great! Will defo be returning to fill up more spaces around the house ☺️
February 16, 2023
Superb all round service
I ordered a blue wall swan for my wife..she had been trying to get one for ages. It was a birthday gift, and was slightly concerned about it arriving on time. Customerservices, in particular Paloma, were brilliant and ensured it arrived on time. The product is fantastic, well packaged and every part of the process has exceeded my expectations. Will definitely use Luxeology again and recommend to friends and family. Well done.
February 15, 2023
Unprompted review
Really pleased with my new chair
Really pleased with my new chair, arrived as described and via Parcel force who delivered with care. When I contacted Luxeology with a question prior to purchase, I received a really prompt reply which gave me confidence to proceed with the purchase.
January 23, 2023
Amazing and Unique Home Decor
Great Customer Service, fast delivery, sturdy packaging and carefully packed.
The items are of amazing quality. Beautiful and unique products.
January 16, 2023
Unprompted review
Very pleased
Lovely items, from the cast iron candelabra to the faux flowers. Great quality, andrxcellent value. Arrived quickly, and well packaged. Would recommend
January 17, 2023
Unprompted review
Great consumer experience
Great value for money. And speedy delivery. Fantastic company to deal with.
January 21, 2023
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