LUXE TONES Reviews 

453
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... See more

Rated 5 out of 5 stars

Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... See more

Company details

  1. Jewelry Store

Written by the company

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

453 reviews

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4.3

All reviews

(453)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Cheap tat and returns ‘are not received’ so refund not given

Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has been poor and I’ve now lost money so wouldn’t advise anyone to buy from here based on this.

May 6, 2026
Unprompted review
LUXE TONES logo

Reply from LUXE TONES

Hi Priti,

We’re really sorry that your return appears to have been lost by Royal Mail on its way back to us.

Unfortunately, the parcel has not arrived with us and, as it was sent without tracking, we’re unable to trace it from our side. We’ve advised you to contact Royal Mail with your proof of postage so they can investigate what has happened.

If your parcel does arrive with us, we will of course process your refund straight away.

We completely understand how frustrating this situation is and hope Royal Mail are able to resolve this for you.

Kind regards,
Luxe Tones Customer Care

Rated 5 out of 5 stars

Fast delivery

Fast delivery, lovely necklace
Great quality

June 25, 2026
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Reply from LUXE TONES

Thank you so much, Carol!

We’re so happy to hear that you love your necklace and that it arrived quickly. Your kind words really mean a lot to our small business. We hope to see you again soon!

Rated 5 out of 5 stars

Lovely necklace

Lovely necklace delivered promptly and beautifully presented. Just what I wanted and very affordable

June 25, 2026
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Reply from LUXE TONES

Thanks so much, Rosie! We’re really pleased to hear you love your necklace and that it arrived quickly. It’s lovely to know it was just what you were looking for. Thanks again for your kind words and for supporting our small business. We hope to see you again soon!

Rated 1 out of 5 stars

The earings i bought were not…

The earings i bought were not hypoallergenic. Im unable to wear them

May 27, 2026
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Reply from LUXE TONES

Hi Ruth

We're sorry the earrings weren't suitable for you. The product description clearly states that they are made from zinc alloy and we do not advertise them as hypoallergenic. Unfortunately, individual sensitivities to metals can vary.

Kind regards,
Luxe Tones

Rated 5 out of 5 stars

Gorgeous statement heart earrings. Treat yourself!

I’m absolutely thrilled with these heart earrings! They’re so me. Very pretty and no reactions so far so believe them to be gold plated on stainless steel. That’s important to me as I am really sensitive to nickel. Got these with a discount code and honestly for the price I don’t think they can be beaten.

March 25, 2026
Rated 5 out of 5 stars

Fast delivery and beautiful necklace

Fast delivery and beautiful necklace.
Customer service excellent.

March 19, 2026
Unprompted review
LUXE TONES logo

Reply from LUXE TONES

Hi Carol

Thank you so much for your lovely review and for shopping with us. We're delighted to hear you loved your necklace!

Best wishes,

Customer Service Team x

Rated 5 out of 5 stars

Beautiful and unique pieces fantastic customer service

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery which was entirely the fault of Royal Mail but the customer services was excellent with a super quick and professional response from an actual human not AI bot. Couldn’t recommend this company more.

February 25, 2026
Unprompted review
LUXE TONES logo

Reply from LUXE TONES

Hi Lesley

Thank you so much for your kind words. I’m so pleased you’re happy with your jewellery and the packaging.

I’m sorry again about the Royal Mail issue, but I’m glad we were able to get it sorted quickly for you.
Thank you for your continued support, and I hope you love your new ring just as much!

Kind regards

Luxe Tones Team

Rated 2 out of 5 stars

Disappointed

Bought the heart gemstone gold necklace last week and was so disappointed, the chain feels so light and flimsy and is a much more fake looking gold than shown in the picture. The length of the chain is really short and feels tight around my neck. For £36 I expected higher quality

January 26, 2026
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Reply from LUXE TONES

Hi Georgia,

Thank you for your feedback. We’re sorry to hear the Sanora Heart Necklace wasn’t right for you.
This is one of our bestselling styles and is designed to be a fine, lightweight necklace, which many customers love for everyday wear.

We do understand that jewellery is a personal preference.
You’re very welcome to return the necklace for a full refund in line with our returns policy. Please contact our customer care team and we’ll be happy to help.

Best wishes

Luxe Tones Team

Rated 5 out of 5 stars

Beautiful, affordable jewey

It looks exactly like the photo. Good quality and I have had lots of compliments.

January 25, 2026
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Reply from LUXE TONES

Hi Victoria,

Thank you so much for taking the time to leave this lovely review.

We’re really glad to hear you love your Sanora necklace and Gaia set! x

Rated 5 out of 5 stars

Excellent after service

I ordered a pair of earrings from luxe tones then realised there was a matching necklace so ordered separately and asked if they could be sent together saving on one postage this was done swiftly. The earrings and necklace arrived but there was a slight fault on one of the earrings, I emailed and a replacement was sent straight away no quibble. I would definitely recommend luxe tones. 👏

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and lovely earrings

Quick delivery and lovely earrings. Definitely would order more in the future

December 25, 2025
LUXE TONES logo

Reply from LUXE TONES

Hi Karen,

Thank you so much for your lovely review, we're so so glad to hear that you love your earrings!

We look forward to welcoming you back to the site very soon. x

Rated 5 out of 5 stars

Overall, very pleased

The jewellery i ordered was a little more lightweight than I had hoped but it looks beautiful and the pricing is fair. Delivery was super fast too. One of the pair of earrings I ordered was faulty and this was quickly replaced with a new pair with no quibble. Great service

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products I have bought from…

Beautiful products I have bought from here many times and absolutely loved the products. I have also bought many gifts in which my friends loved!
I had a problem with delivery in which Luxe Tones resolved within 24 hours. I would 100% recommend this online shop.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

At last an on.line company that keeps it despatch time

I have used this Company once before, so when 10 days ago I had to succumb to a virus that's in the vicinity and I had a special gift needed, and unable to go shop I turned to them.
Within 4 days of order a really pretty necklace, arrived, securely wrapped and nicely presented, all I need to do is to put it in a pretty little gift bag. NO. It didn't cost an arm and a leg. Will definitely be using them again.

December 3, 2025
Unprompted review

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