LUXE TONES Reviews 

453
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... See more

Rated 5 out of 5 stars

Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... See more

Company details

  1. Jewelry Store

Written by the company

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

453 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(453)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought the Evangalina Green Feather…

I bought the Evangalina Green Feather drop earrings and they are absolutely beautiful!!…..well made, lovely quality and go with my dress perfectly!!
Customer service superb and delivery amazingly fast…..very happy….😊

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant online experience

My experience with Luxe Tones was absolutely excellent. Chris was extremely helpful, I was very impressed with their customer service.
The jewellery is gorgeous and they have a huge range at very realistic prices.
I highly recommend Luxe Tones and wouldn't hesitate to give them a higher rating of 5* if I could.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced and terrible quality

Overpriced and terrible quality. Ordered 2 types of earrings. Both earring clasps broke at first wear. Really flimsy metal. Asked for a refund a month ago and was promised one. Still waiting….

February 19, 2024
Unprompted review
LUXE TONES logo

Reply from LUXE TONES

Hi Zoe,

You emailed us 6 months after placing your order to tell us you were unhappy with your order.
Despite this being outside of our returns window, we still tried to refund this for you, as customer satisfaction is extremely important to us.

However, as we explained to you, we were unable to refund you as you'd paid via Paypal and it was outside of their refund window, so you would need to contact Paypal directly.

Kind regards
Luxe Tones

Rated 3 out of 5 stars

Disappointed

Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now just look insipid. Disappointed as sent email with photos ..no reply. Thought better of this company

Footnote
Company have professionally and swiftly dealt with issue.

January 13, 2024
Unprompted review
LUXE TONES logo

Reply from LUXE TONES

Hey Rebecca,

We are so sorry about the issue with your earrings.

I have just taken a look at our customer service email inbox and cannot see any emails from you. Please be assured we take customer satisfaction extremely seriously, as a small business.

We would like to rectify this for you immediately. We have emailed you via our info@luxetones.com email, please could you check and reply?

Kind regards
Luxe Tones

Rated 5 out of 5 stars

Beautiful earrings and perfect service.

I ordered two beautiful pairs of earrings which arrived beautifully packaged and quickly. Unfortunately one pair had got damaged during delivery. I contacted customer service who got back to me almost instantly and sent me a replacement pair which also arrived super quickly. Both pairs are stunning and the customer service was perfect so I will definitely be ordering more from them in the future. Thanks Luxe Tones ❤️

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

DELIGHTED WITH MY PURCHASES MAXINE…

DELIGHTED WITH MY PURCHASES MAXINE MCINTYRE
i ordered two pearl necklaces as Xmas presents, I loved so much I ordered for myself The delivery was quick and the presentation packaging was so lovely too. I look forward to ordering more in the future.

December 26, 2023
Rated 1 out of 5 stars

Stone fell out of earring after 4 wears

The earrings I bought lasted 4 wears (over 6weeks) then the stone in the middle fell out. I knew they were cheap but I had still hoped for more than this.
The website itself is nice (lots of lovely things to be tempted by), ordering was easy and delivery was prompt but I guess you get what you pay for - low quality.

August 3, 2023
Rated 2 out of 5 stars

Beautiful but be wary

Very beautiful designs and lovely packaging, but the quality of some of their items is cheap. I bought their star and moon earrings months ago, and within the first month, the gold plating had already started to chip. However, another pair of earrings I’ve bought from them is still going strong, so idk if it just depends on the style and design of their items?

July 17, 2023
Unprompted review

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