Luxfords Reviews 

115
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and crew for being exceptionally professional, friendly, and supportive from the initial quote right through to the final box. People frequently note that the team works incredibly hard and handles every request with a positive attitude. Some people also felt that the company successfully takes the stress out of moving day through careful planning. Consumers are particularly impressed by the efficient packing services and the great care taken with fragile items. Reviewers emphasize that nothing is ever too much trouble for such a reliable and organized team.

What people talk about most

Staff

People report positive experiences with staff, highlighting that the team is consistently polite,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is remarkably efficient, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more

Company replied

Rated 5 out of 5 stars

We have used Luxfords for many years for all our removals and storage needs. They’ve been consistently excellent every single time. Moving can be stressful but they make the whole process feel orga... See more

Company replied

Rated 5 out of 5 stars

We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and ever... See more

Company replied

Rated 5 out of 5 stars

Friends recommended Luxfords, but they had last used the company some 25 years ago! We took a chance that nothing had changed in that time and we were right to do so. An excellent job carried out on t... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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4.8

All reviews

(115)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Have been using Luxfords since 1971

My parents first used Luxfords in 1971, moving from Weybridge to Brooklands. Although I was only a kid at the time I still remember it as a memorable experience, seeing Mum fretting and the lads re-assuring her not to worry, we know what we are doing!
Which made us use them in 2001 for our move from Walton to Oatlands, and despite an extended key handover all was finished by 7pm (probably because in a crisis they have the ability to pull in a big team of guys, I think we went from 3 to 9 within an hour).
So 21 years later we used them again, after price checking them against 2 other removal companies.
They were cheaper, and the service was excellent. Nothing was a problem, and the full packing service, which frankly is a no brainer as it has such a small on cost, was excellent. All 5 guy's were great and really worked as a Team which was great to see.

April 29, 2025
Unprompted review
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Reply from Luxfords

Good morning Neville,

Thank you so much for the wonderful review.
Having worked for the company for over 25 years now, it's always a pleasure to see returning customers come back time and time again and even more pleasing to know some of these have come from previous moves and positive memories with friends and family.

We pride ourselves on being more than just a removal company, with customer service and teamwork being our main drivers and it certainly appears both of these have been in play during your previous moves.

I am glad to hear the move all went well. If we can be of any further assistance, please do not hesitate to contact the office at all.

We look forward to working with you and the future generations of the family again in the future.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Great service all round

Great service all round, very efficient removal/packing and unpacking team, everything carefully wrapped where needed and put where needed in our new home.
Luke, Ryan Louis and Lewis are a great team of workers and nothing was too much trouble for them.
Thank you again

March 28, 2025
Unprompted review
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Reply from Luxfords

Good Morning Ian,

Thank you very much for the wonderful review, always great to read such positive comments.
I will pass these on to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

I recently moved house and had the…

I recently moved house and had the pleasure of working with Luxfords of Weybridge. From start to finish, the team were professional, efficient and incredibly helpful. They handled all my belongings with care and ensured everything arrived safely at my new home. Their friendliness and willingness to go the extra mile made the moving process stress-free and smooth. I highly recommend Luxfords of Weybridge to anyone looking for a reliable and top-notch removal service. Thank you for making my move a positive experience!

April 15, 2025
Unprompted review
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Reply from Luxfords

Good Morning Natalie,

Thank you very much for the wonderful review, always great to read such positive comments.
I will pass these on to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Excellent team

Excellent team. From Colin who steers a good ship and Mark who is wonderful. Ali and administration staff very helpful and efficient. Well done one and all and wish you future success.

April 25, 2025
Unprompted review
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Reply from Luxfords

Good Morning Clare,

Thank you very much for the wonderful review, always great to read such positive comments.
It's always a pleasure dealing with John and yourself.
I will pass these on to all involved with the move, especially Mark.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Mark and the team went out of their way…

Mark and the team went out of their way to meet a very tight deadline and assist with a challenging day move, helping manage my stress! I can’t recommend them highly enough, having had a number of friends rate them very highly. The whole team I engaged with were professional, considerate and surpassed expectations. Thanks so much!

March 21, 2025
Unprompted review
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Reply from Luxfords

Good morning, Juliette,

Thank you so much for the kind words and the lovely review, always great to read such positive comments.
It's especially pleasing to hear the removal came from referrals from friends and that the high expectations were indeed exceeded.

If we can be of any further help in the future, please do not hesitate to contact the office.

Kind Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Peace of mind and assurance

From the very first contact to signing off at the end of the delivery at our new home, we received constant care and assurance. It was my first move for 32 years and we were moving 320 miles north, and a late exchange of contracts added to our anxiety. Everyone we dealt with was positive and helpful and Ashley and Martin were brilliant! (And Louis too!) They made the move enjoyable and stress free. Thank you everyone at Luxfords!

March 21, 2025
Unprompted review
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Reply from Luxfords

Good Morning Mr and Mrs Ord,

Thank you ever so much for the wonderful review, it's great to read such positive comments regarding the whole removal process.

Moving home at any time can be very stressful, let alone after so long at one property, so it is especially pleasing to hear we helped reduce the stress factor and made the experience somewhat enjoyable!

Wishing you well in your new home.
If we can be of any assistance at all, please do not hesitate to contact the office.

Many Kind Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Helpful and considerate

Luxfords have been very helpful from my first enquiry and taking me through the best options for my needs. The team where very efficient and careful in packing my belongings for putting into storage.

March 17, 2025
Unprompted review
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Reply from Luxfords

Good Afternoon,

Thank you very much for the kind words regarding the move, will be sure to pass these on to all involved with the move.

If we can be of any help or assistance with anything else, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

John and his team were very professional and friendly…

John and his team were very friendly and professional from the outset. The house contents were packed up and put into storage for a couple of weeks and then delivered to the new address once needed. Everything wend smoothly and nothing was too much effort for the team. Thank you Luxfords.

March 19, 2025
Unprompted review
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Reply from Luxfords

Good Afternoon Danielle,

thank you very much for the great review and the wonderful words within, i will be sure to pass these on to John and all the team involved.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

The team at Luxfords were very impressive …

The team at Luxfords were very professional from my first inquiry through to the moving day itself. They were really efficient and careful with my belongings and very respectful of my home. I would 100% recommend them to all friends and family - in fact I was recommended by a friend who had used them a few times over the years.

March 11, 2025
Unprompted review
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Reply from Luxfords

Good Morning Paul,

Thank you very much for the wonderful review, always great to read such positive comments. I will be sure to pass these on to all involved with the move.
Repeat moves and recommendations are a great source of business for Luxfords and so it is especially pleasing to hear this referral and move has gone so well.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

This is a first class firm

This is a first class firm. We have now done three major moves over a period of 25 years and Luxfords continue to provide an excellent service. Everything happened on time. Nothing was broken or lost. All the people we dealt with (including the men who managed the move itself) were helpful and willing to 'go the extra mile'. Very highly recommended.

March 19, 2025
Unprompted review
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Reply from Luxfords

Good Morning Harry,

Thank you for the amazing review and the kind words regarding all the team, always great to read such positive comments.
I will be sure to pass these on to all involved with the move.

Thank you once again for coming back to Luxfords for your recent move, its always a pleasure working with you.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Luxfords go beyond 5 stars

The execution of my move that Luxfords provided could not have been better. From the initial quote, which was lower than expected, to packing the property I was vacating, to moving in my new place, the process was faultless and efficient. The gentleman who handled the packing and the move were very hard working, helpful and professional. They provided a first class service. I would strongly recommend Luxfords to anyone who is moving and looking for excellence.

March 6, 2025
Unprompted review
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Reply from Luxfords

Good Morning Melinda,

Thank you very much for the wonderful review, always great to read such positive feedback. I will be sure to pass this on the the whole team.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Luxfords delivered our possessions to our new address very efficiently

After taking our house contents into storage until our new place was ready, Luxfords delivered our possessions to our new address very efficiently. The guys were good humoured even when faced with two flights of stairs and no lifts to our flat!

Communication with staff in the office to make arrangements was very easy and they were always polite and helpful.

Thanks so much for making the move much less stressful than it could have been.

I recommend Luxfords highly.

February 14, 2025
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you very much for the wonderful review, always great to read such positive feedback. I will be sure to pass this on the the whole team.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Very good all round service.

I put in a request for a quote via the website form asking for a small removal only a few days later. Luxfords replied first thing next day with a 'Yes' and competitive pricing. Another firm took six days to respond. Guys really pleasant, turned up spot on time, and were very careful with the items.

February 5, 2025
Unprompted review
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Reply from Luxfords

HI,

Thank you for the wonderful review and words within, so glad we could help on this occasion.

If we can be of any further assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Fantastic service

Luxfords was recommended to me by a family member who moved six years ago. From the initial visit to moving day everything went smoothly. I’m amazed that the number of boxes supplied were the exact number needed. The three removal men were really friendly and humorous and made the whole move relaxed and not stressful. They went over and above and I would definitely recommend Luxfords.

February 6, 2025
Unprompted review
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Reply from Luxfords

Good Morning Elizabeth,

Thank you very much for the amazing review, always great to read such positive comments.
I will be sure to pass these on to all involved, from our surveyor, trough to the guys who carried out the removal.

If we can be of any further assistance, please do not hesitate to contact the office.

Kindest Regards
Colin Craib
branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

A truly excellent service which we…

A truly excellent service which we could not fault. The team made the move way more smooth than we could have hoped for - both the move out (a three storey house) and move in (a second floor apartment with no goods lift) involved a large amount of stairs and the Luxfords team just got on with the job with a smile and worked until the job was finished. Thank you.

January 6, 2025
Unprompted review
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Reply from Luxfords

Good Morning Jeremy,

Thank you for the amazing review and the very kind words regarding the crew, I will feed these back to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact us,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Highly recommend for outstanding professional service

Professionalism, courtesy and understanding at every stage of the process from my initial enquiry to my eventual moving day. I would have no hesitation in recommending Luxfords and the excellent team. Due to unforeseen circumstances, my move was delayed many times over several months. It made a great difference that I was always treated with patience and understanding during a most stressful time in my life. Warmest thanks to all the Luxfords team.

December 6, 2024
Unprompted review
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Reply from Luxfords

Good Morning Maureen,

thank you for the wonderful review, always great to hear such positive remarks and comments regarding the whole team.

The move took some time, but I am so happy we could finally get you moved into your new home.

As ever, if we can be of any further assistance, please do no hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Excellent removal service

We used Luxfords to move locally within Walton recently and would highly recommend them as a removal company. From the initial quote by Chris to the administration in the office pre and post the move by Natalie and Sam, the service provided was excellent, friendly and helpful. A huge massive thanks to our removal team over the 2 days (Chris and Martin) who were absolutely brilliant at getting us packed up and moved. Nothing was too much trouble and it really took the stress out of the whole process. I wouldn't hesitate to use them again.

December 6, 2024
Unprompted review
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Reply from Luxfords

Good Morning Claire,

Thank you very much for the wonderful review, always great to read such positive comments regarding the whole team

Very happy to hear the move went well, but if we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Delighted with these guys

Delighted with these guys, really pleased with the engagement before, then 3-4 really decent fellas came and sorted everything out, nothing was a bother. Can't recommend them enough..

December 5, 2024
Unprompted review
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Reply from Luxfords

Good Morning Gavin,

Thank you very much for the great feedback following on from the move, always good to read such positive comments and I will be sure to pass these on to all involved with the move.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Fantastic team

Fantastic team! Very accommodating and helpful. I would definitely call them again.

December 5, 2024
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you very much for the great feedback, always good to read such positive comments.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Returning customer - great service at fair price

We came back to Luxfords for help during a building renovation. They were so helpful (as ever) as we packed up the house and moved it into storage.

Luxfords moved us about 2.5 years ago, so they were the obvious choice. They were fabulous - so flexible and nothing too much trouble.

For example, the house was in the midst of the building work as they took everything into storage - not one complaint as they had to step over things and avoid the builders.

When we were ready to move back in, we did it in two stages - again Luxfords were really accommodating. Can't recommend them highly enough

All this great service and at a fair price. Thankyou.

November 15, 2024
Unprompted review
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Reply from Luxfords

Hi Helen,

Thank you for the wonderful review, it was a pleasure to assist you with the moves and look forward to helping again in the future as and when called upon.

I will be sure to pass on the comments to all involved with the moves.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

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