Luxfords Reviews 

115
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and crew for being exceptionally professional, friendly, and supportive from the initial quote right through to the final box. People frequently note that the team works incredibly hard and handles every request with a positive attitude. Some people also felt that the company successfully takes the stress out of moving day through careful planning. Consumers are particularly impressed by the efficient packing services and the great care taken with fragile items. Reviewers emphasize that nothing is ever too much trouble for such a reliable and organized team.

What people talk about most

Staff

People report positive experiences with staff, highlighting that the team is consistently polite,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is remarkably efficient, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more

Company replied

Rated 5 out of 5 stars

We have used Luxfords for many years for all our removals and storage needs. They’ve been consistently excellent every single time. Moving can be stressful but they make the whole process feel orga... See more

Company replied

Rated 5 out of 5 stars

We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and ever... See more

Company replied

Rated 5 out of 5 stars

Friends recommended Luxfords, but they had last used the company some 25 years ago! We took a chance that nothing had changed in that time and we were right to do so. An excellent job carried out on t... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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4.8

All reviews

(115)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole experience was frictionless…

The whole experience was frictionless and deal with real people. The team on the ground for the move were amazing, helpful and went out of their way to help with our move, especially with things like pianos etc. Highly recommended.

November 18, 2024
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you for the review and the very kind words, always great to read such positive feedback.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Would 100% recommend Luxfords

From start to finish the whole process with Luxfords was amazing, I cannot recommend this company enough for your house move. The guys were amazing and took impeccable care of our goods. It made the whole process completely stress free.

Well done to everyone at Luxfords!!!

November 22, 2024
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you very much for the wonderful review, always great to hear such positive comments.

If we can be of any assistance in the future, please do not hesitate to contact us,

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

What a great team!

During my two years of three different moves and several visits to the storage unit, I cannot recommend Luxfords more highly. Everyone is extremely capable, experienced, patient, understanding and they carry out every task with a positive attitude and good humour. I was going through a very traumatic transition and everyone at Luxfords has made it all that much easier. Thank you to you all.

October 31, 2024
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you very much for the wonderful review, so glad we could assist with the moves and storage and also relieve some of the stress at the same time.

Please do not hesitate to contact us should you require any further assistance.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. All the removal team were very efficient, polite and helpful.

November 4, 2024
Unprompted review
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Reply from Luxfords

Good Morning Claire,

Thank you for the great review, always nice to read such positive comments, it was a pleasure to assist with the move.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

A great Team and Company

A great Team, professional, friendly, calm, knowledgeable. Just a fabulous helpful team.

November 7, 2024
Unprompted review
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Reply from Luxfords

Good Afternoon Mrs Lake,

thank you for the wonderful review, it was a pleasure moving you and we wish you well in the new home.

If we can be of any assistance, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

Rated 5 out of 5 stars

Professional, friendly, reliable

Professional, efficient and friendly at all stages of our move. Delays on the legal front caused us to lose our original delivery slot, but Luxfords came up with a great plan at no extra cost to us - which was hugely appreciated. In all the stress surrounding moving house, Luxfords were totally reliable and just got on with the job. Would definitely re-book if ever I decided to put myself through the hell of moving house again

October 18, 2024
Unprompted review
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Reply from Luxfords

Good Morning Sylvia,

Thank you very much for the wonderful review, its always great to hear such positive comments regarding the service we offer.

We know it very rarely runs smoothly when buying and selling houses are involved, so if we can help take any stress out of this process and assist where needed, we always will do.

Please do not hesitate to contact us should you need any further assistance,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Really reliable and professional

Really reliable and professional. They really do stand out from the other moving companies. I was dreading moving as I hadn’t moved for 8 years and didn’t know where to start. Luxfords felt much more personal and friendly than the other companies, came out and calculated what I needed - which was spot on, they provided more than enough quality boxes and all the other bits I would need too. I don’t even want to think about how stressful it would have been without them. The movers on the day (Steve and James) were friendly and professional and got the job done quickly. They also went out of their way to eventually get my sofa in the house!! They did a great job on a rainy day. Thank you very much. I would highly recommend and will be using you again in the future.

September 27, 2024
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you for the amazing review, always great to read such positive comments, I will be sure to pass these on to all involved.

We know only to well how stressful moving can be, so we try and go he extra mile and ease this where possible.

If we can be of any help in the future, please do not hesitate to contact us,

Kindest Regards
Colin Craib
Branch Manager


Rated 5 out of 5 stars

Excellent service

Excellent service.

The guys were excellent & took the stress out of our move.

100% recommended :)

October 9, 2024
Unprompted review
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Reply from Luxfords

Hi Phil,

thank you for the great review, always good to read such positive comments. I will pass these on to all involved in the move.

If we can be of any help in the future, please do not hesitate to contact us,

Kindest Regards
Colin

Rated 5 out of 5 stars

Unsurpassed quality of service

Luxfords of Weybridge never ceases to impress me with its efficiency and friendly service. We have been using the company’s service for about 20 years for in country and international moves. Luxfords staff is a mix of old and young, so the company culture has proved long-lasting. Their care, efficiency and friendliness is impressive from beginning to end. Thank you Luxfords of Weybridge.

October 10, 2024
Unprompted review
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Reply from Luxfords

Good Morning to you both,

Firstly, thank you for your lovely comments, I will be sure to pass these on to all involved in the move.

Over the 20 odd years we have been moving you, both locally and internationally, you have come across many of our staff now and so it is reassuring to hear the comments with regards to the company culture being passed from the older generation, to the newer guys on the team.

Rest assured the same level of care and customer service will be carried on during your next move.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Brilliant again

Brilliant again ! Used many times always helpful and professional

September 27, 2024
Unprompted review
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Reply from Luxfords

HI,

Thank you for the review, always great to receive such positive comments.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Highly professional, friendly, polite and helpful

Having moved house several times I have never experienced such a stress free move as I did when using the fantastic team at Luxfords. From the professionalism of the initial quote, the follow up phone calls, to the move itself - where my expectations were well and truly surpassed - I cannot recommend Luxfords highly enough. The team of polite, professional, helpful, friendly guys who moved me were amazing.

July 31, 2024
Unprompted review
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Reply from Luxfords

Good Afternoon,

thank you very much for the wonderful review, its always great to read such positive comments regarding all involved with the move.
I will certainly pass these on to the whole team.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

We are over the moon with our experience!

We are over the moon with our experience of Luxfords of Weybridge. Having had several quotes, not only did Luxfords come out cheapest by far - including packing! - but they have been an absolute pleasure to work with. From Chris' initial survey where he gave us lots of helpful advice about moving, to Natalie and Colin in the office organising everything to a T and answering all of my anxious, and last minute, questions, to Jamie who packed our place with absolute care and precision, and then both Jamie and Martin expertly carried out the move - and were a good laugh to boot! They even took a moment to congratulate us and hype us up as we got into the new place. They took ALL the stress out and we cannot recommend them highly enough. We will 100% be using them if we move in future, but for now are telling friends and family that this the company to go with!

September 6, 2024
Unprompted review
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Reply from Luxfords

Hi Katie,

Thank you so much for the amazing review, its always great to read such positive comments.

Here at Luxfords, we try to separate ourselves from the competition, by being the company thank offers, more than just a moving service and it certainly appears we have done so on this occasion.
Moving can be one of the most stressful events and so hopefully we went some way to easing this on the day and making the joy of moving into your new home more pleasurable.

I will be sure to pass on your comments to all involved with the move.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Extremely happy with the service…

Extremely happy with the service provided by Luxfords. From the initial inquiry and viewing of what to pack, to the quotation received same day.

The guys who showed up on the day worked swiftly, methodically and quietly given we were moving out of a gated community with other residents.

The packing of items took just over and hour, and was received at its next destination in good shape and neatly stored away.

Would definitely use them again.

August 28, 2024
Unprompted review
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Reply from Luxfords

Good Morning,

Thank you very much for the kind review, always great to hear such positive comments, I will be sure to pass these on to all involved with the move.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch manager

Rated 5 out of 5 stars

Luxfords of Weybridge: A Seamless Move

I cannot speak highly enough of Luxfords of Weybridge for their exceptional service in my recent move from London to Sevenoaks. From start to finish, their team demonstrated professionalism, friendliness, and efficiency that exceeded my expectations.

The movers were punctual, courteous, and incredibly careful with my belongings. They handled everything with the utmost care, ensuring that all my possessions arrived at my new home in perfect condition. Their speed and efficiency were impressive, making the moving process as stress-free as possible.

Highly recommend.

August 29, 2024
Unprompted review
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Reply from Luxfords

Good Morning Siok,

Thank you very much for the wonderful review, its always great to hear such great feedback, I will be sure to pass on these amazing comments to all involved with your move.

if we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager


Rated 5 out of 5 stars

Thank you Luxfords for a fantastic job

Thank you Luxfords for a fantastic job. We were actually out of the country for the move.Nevertheless, Chris Bland did an amazing job to coordinate the key collection and drop off with the relevant estate agents and keep me in the loop as to how it was all progressing Well done. A great job and would definitely recommend luxfords for your move.

August 2, 2024
Unprompted review
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Reply from Luxfords

Good Morning Mr Day,

Thank you very much for the kind words regarding the move, i will be sure to pass these on to Chris and all involved.

We know all to well that no one move is ever the same and so being flexible with all circumstances involved, is just part of the service, we pride ourselves on being a company who offer 'more than just moving'

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Ashley and Lewis are 5 star

Ashley and Lewis took charge of our move and were brilliant throughout. I’m a long time user of Luxfords and the difference is the lack of stress throughout. The guys are professional, focussed and with a can do attitude. Not only did they get us packed and out in a timely manner, but they set us up with all the essentials in the new place too. Faultless service, great skills from the guys - reassembling furniture and the washing machine and beds. One happy punter! Thanks Luxfords.

August 2, 2024
Unprompted review
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Reply from Luxfords

Hi Rachel,

Thank you so much for the amazing review and for using Luxfords once again for your move, it is always great to have such wonderful customers coming back on a regular basis.
i will be sure to pass on these comments to all involved with the move.

if i can be of any help in the future, please do not hesitate to contact Luxfords.

Kindest regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Luxfords helped us with our move a…

Luxfords helped us with our move a couple of weeks ago and I cannot recommend them highly enough. We were a bit last minute and the team at Luxfords were incredibly helpful, scheduling a quote and booking us in quickly. Price-wise they were on par with some other quotes but their positive reviews stood out and I know why! The team of 4 guys worked hard over two days to pack up and load our house and they did a fantastic job, being both diligent and friendly. The packing service is an absolute must, we have had zero breakages or losses. Thank you Luxfords!

July 10, 2024
Unprompted review
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Reply from Luxfords

HI Ben,

Thank you for the wonderful review, it was a pleasure assisting you with the move.
I will pass on the amazing comments to everyone involved with the move.

If we can be of any assistance in the future, please do not hesitate to contact us.

Wishing you well in the new home,
Best Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Professional and hard working

They guys turned up on time. Worked very hard and in a professional manner. Would use Luxfords again and would be happy to recommend them

July 19, 2024
Unprompted review
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Reply from Luxfords

Hi Mr Dunjay,

Thank you for the review and great comments, it was a pleasure to assist you with the move.
I will pass these kind words on the the team involved with the move.

If we can be of any assistance in the future, please do not hesitate to contact us,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Thank you

Thank you to everyone in the Luxfords Team who helped us on our move - from the first phone call, quote and on the day. All the team have been so friendly and there's been great communication throughout, and Luke and Chris managed the move with such care on the day.

June 27, 2024
Unprompted review
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Reply from Luxfords

HI Monica,

Thank you for the kind review, always great to read such positive comments. I will pass these on to all the team involved with the move.

If we can be of anymore help in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Luxfords for our house move

We used Luxfords last week for our house move. The organisation and admin side of things were very efficient, which always brings confidence in a company.

We had three guys who completed the move and they were absolutely amazing. From when they arrived at our old house, to when they left the new house, they were respectful, personable, professional and speedy. Would definitely use Luxfords again.

June 28, 2024
Unprompted review
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Reply from Luxfords

Hi Sally,

Thank you ever so much for the amazing review, very much appreciated. It is always great to read such positive comments regarding the whole move process.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager
Luxfords of Weybridge

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