While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sunglasses

Bought a pair of sunglasses today and they were perfect. Great person to deal with giving advice and support in making my decision.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought x3 shades from lux…

I recently bought x3 shades from lux frames and couldn’t be happier with experience. The shades are of high quality, stylish and functional and my favourite from collection and I don’t say that lightly.

I needed to return and exchange a pair of shades and received top notch costumer service. The owner is a genuine and trustworthy person

I highly recommended lux frames for anyone in need for quality shades that will receive compliments, from an exceptional team.

Thanks lux really happy with everything !

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

TOP QUALITY

Best frames/shades I’ve purchased in terms of quality they’re second to none. Also very quick and efficient with delivery. Would recommend these to anyone and everyone. For sure will be buying more from this store.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Best in the game

Purchased my first pair in 2021 and haven’t looked back, more than 10 pairs, lux frames is the real definition of a luxury item at an affordable price. You won’t find better products especially at the current price

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Glasses with High Quality…

10/10 Glasses with High Quality Material and Look!

Package received super quickly after Just 2 Days.

Support Team also helped me very Quick and Professional.

HIGHLY RECOMMENDED!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Quality

Quality! Quick shipping! Nothing else to say!

Literally 2 days from Uk to Italy! Prime service
5 stars

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Lux frames

Lux frames, have been my go to sunglasses, great quality, great tints and an even better look when you actually put them on 😎, on my 4th pair looking for a few more to add to my collection bring on the new drop! 🙌🏽

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Went years without wearing prescription glasses because I couldn’t find the right pair or it was too expensive, and then I came across LUX frames!

10/10 quality and affordable glasses, I’m in the process of buying two more coloured prescription lense glasses from them.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products, Great Service and Fast delivery

Been a long time customer. And I’ve bought 2/3 pairs every new release. The quality speaks for itself and I received compliments on any pair I wear any time. The designs are second to none and the customer service is the best I’ve experienced in a while.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Elegance,Detailing&CLASS

High Quality Frames, precision in detail, and good customer service. This is definitely an upgrade from the usual retail stores where you really get elegance, detailing and class - YOU GET WHAT YOU PAY FOR! Really happy with my purchase will definitely recomend and will be buying from Lux again soon.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the order I…

I am very satisfied with the order I ordered from Lux Frames, it really has been a good investment because apart from the good quality of the glasses, it also has my prescription in the lens and that is necessary in my daily life, really. I recommend this page 100 percent, they work with quality and give me confidence when making a purchase. I will continue ordering different styles from the Lux Frames collection. success in your business and continue taking your brand to other higher levels

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant lenses

I’ve ordered 2 pairs of prescription glasses from Lux Frames. The vision of the prescription lenses is crystal clear, and they adapt really well with my eyes. Very good quality & amazing product. The communication via WhatsApp was very efficient and very helpful. I’ll be returning!!

February 28, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look