While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Shades In the Game Hands Down!

I recently had the pleasure of experiencing LuxFrames, and I cannot sing their praises enough! From the moment I placed my order to the moment I received my stunning shades, the entire process was seamless and enjoyable.

The customer service team at LuxFrames went above and beyond to ensure that I was satisfied with my purchase. They were incredibly responsive, answering all my questions promptly and providing personalized recommendations based on my style preferences. It truly felt like they cared about me as a customer, which is something you don’t find every day!

Stunning Shades and Tints
Now, let's talk about the shades themselves! The quality of the frames is unparalleled, and the tints are simply exquisite. I selected a pair of polarized sunglasses with a beautiful gradient tint, and I was blown away by how stylish and chic they looked. Not only do they elevate my holiday wardrobe, but they also provide excellent protection from the sun.

Wearing my LuxFrames shades on holiday was a game-changer. Whether I was lounging by the pool or exploring picturesque towns, these shades made me feel effortlessly glamorous. I received countless compliments from friends and strangers alike, which further boosted my confidence. It’s amazing how a great pair of sunglasses can transform your look and enhance your overall experience.

Since my initial purchase, I’ve been so impressed that I’ve decided to build my collection exclusively with LuxFrames. Each pair I own is unique and crafted with care, making them not just accessories, but statement pieces that reflect my personal style. I can’t wait to see what new designs they come out with next!

In conclusion, if you’re looking for high-quality shades that combine style, functionality, and exceptional service, look no further than LuxFrames. They have truly elevated my holiday experience and have become my go-to for eyewear. I wholeheartedly recommend LuxFrames to anyone seeking to add a touch of luxury to their collection!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fire 🔥🔥🔥

There are absolutely wonderful, they are 10/10 product and look really nice to wear. I got it prescribed and they are probably the coolest looking glasses Ive ever worn. Highly recommend!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great quality glasses

I ordered a pair and then realised shortly after that they could do prescription lenses so reached out. They quickly arranged for my glasses to be returned and organised for a new pair of prescription glasses to be sent out. Even better, they informed me that there was a promotion coming out soon for 2 for 1 on prescription glasses so I can have another pair free!

Great service

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased two pairs of…

I recently purchased two pairs of frames and I couldn’t be more pleased. The shape/style complimented my face shape perfectly! The versatility between both frames makes them great additions to my collection. Most importantly, the prescription was spot on. Definitely recommend!

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Best eyewear out there!

Lux Frames are one of the best quality eyewear you can find. If you’re looking for a sophisticated and smart look that catches the eye, Lux Frames is the place to go! Definitely going to add more to the collection.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Must have accessory in the drawer

I’ve been a returning customer from 019 & every collection they’ve dropped there was always a bunch of frames that have caught my eye. I kid you not every time I’ve left the house with them on to any function/occasion the compliments come flying in.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Hands down the best prescriptions glasses I’ve purchased!

Been buying sunglasses from Lux Frames since they first started! Now that they started doing prescriptions I just bought 5 prescription glasses (I think I’m sorted for glasses for a couple years haha) some clear lenses and some tinted lenses. I couldn’t be happier with the quality and the fitting of the prescription, saved me a lot of money as I used to get my prescriptions from SpecSavers and pay extra fees for bad quality frames. Thank you again! Will definitely be recommending to my friends and family!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Quality Specs at affordable Prices

I recently purchased a pair of prescription glasses and I have to say I'm absolutely thrilled with the quality and the price.
I have to admit i was a bit skeptical at first, given how affordable they were compared to the big name brands but I’m so glad I gave them a chance.
These glasses are incredibly well made and a stylish design that looks far more expensive than what I paid.
It really makes you question why we’ve been paying such high prices at places at the big name brands all these years.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought the black fade…

I recently bought the black fade glasses from Lux Frames, and they exceeded my expectations! The design is sleek and stylish, the quality is excellent, and they fit perfectly. The customer service was fantastic, with quick delivery and a personalized touch. Highly recommend Lux Frames for anyone in need of quality eyewear! I am very happy with my purchase💪🏽🔥

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Glasses

Love my recent purchase. Glasses 10/10. Absolute quality. Will 100% be back.
Customer service top notch. Fantastic communication. Best glasses I’ve ever bought.
Highly recommend this brand.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

My recent purchase just keeps getting…

My recent purchase just keeps getting better, I’ve been purchasing since 2019 and each time I purchase it gets better and better. Can’t say one negative thing about lux frames glasses, always on point and people can’t help but compliment them when I’m wearing them on a night out

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Regular customer since first release

Been a regular customer since first release. Great quality, unique designs and good customer service. The glasses look luxury and they have a good selection of frames and tints for affordable prices and they also do prescriptions. Would highly recommend them.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

The best frames in the game!

The best quality and style of frames you will find out there! Luxframes really are industry leaders in their space and you can tell by the innovative designs they push out every season. The quality is second to none and any other brand feels like a replica in comparison. Not to mention the top notch customer service. The team provides a personalised experience and go above and beyond to help you choose which frames would be best for you.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Quality 10/10 especially compared to price

Always deliver on time, got my first pair 2 years ago and still look clean and good, no damages can be seen.

Just got two new pairs from their newest release, i love those aswell.

Honestly very good quality compared to prices. And always quick response on insta DM

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! I am a returning customer who is very satisfied with my most recent prescription glasses. The precision and attention to detail is unmatched.

August 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look